The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.
Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.
Contract vacancies with a requirement for process or methodology skills
12,810
21,394
40,150
As % of all contract jobs with a WFH option
87.31%
89.63%
91.06%
Number of daily rates quoted
8,622
15,186
29,240
10th Percentile
£325
£363
£363
25th Percentile
£425
£450
£438
Median daily rate (50th Percentile)
£525
£540
£525
Median % change year-on-year
-2.78%
+2.86%
+6.06%
75th Percentile
£638
£650
£638
90th Percentile
£750
£750
£738
UK median daily rate
£525
£550
£538
% change year-on-year
-4.55%
+2.33%
+7.50%
Number of hourly rates quoted
573
497
521
10th Percentile
£14.90
£18.50
£14.50
25th Percentile
£23.75
£25.75
£20.75
Median hourly rate
£43.00
£52.50
£40.00
Median % change year-on-year
-18.10%
+31.25%
+68.42%
75th Percentile
£60.00
£67.50
£59.00
90th Percentile
£74.40
£78.30
£72.50
UK median hourly rate
£36.50
£35.80
£25.68
% change year-on-year
+1.96%
+39.41%
+11.65%
Contact Management Trend for Jobs with a WFH Option
Job vacancies with a work from home option citing Contact Management as a proportion of all IT jobs advertised.
Contact Management Daily Rate Trend for Jobs with a WFH Option
3-month moving average daily rate quoted in job vacancies with a work from home option citing Contact Management.
Contact Management Top 13 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options
For the 6 months to 9 June 2024, contractor job vacancies citing Contact Management also mentioned the following skills in order of popularity.
The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option and a requirement for Contact Management.
Contact Management Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category.
The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
