Customer Insight Contracts with Work from Home Options

Customer Insight
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring Customer Insight skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Insight over the 6 months leading up to 31 October 2024, comparing them to the same period in the previous two years.

6 months to
31 Oct 2024
Same period 2023 Same period 2022
Rank 295 366 516
Rank change year-on-year +71 +150 0
Contract jobs citing Customer Insight 27 33 72
As % of all contract jobs with a WFH option 0.22% 0.18% 0.19%
As % of the Processes & Methodologies category 0.25% 0.20% 0.20%
Number of daily rates quoted 12 21 52
10th Percentile £524 £319 £324
25th Percentile £561 £400 £423
Median daily rate (50th Percentile) £586 £450 £500
Median % change year-on-year +30.28% -10.00% +1.01%
75th Percentile £694 £518 £566
90th Percentile £781 £634 £600
UK median daily rate £573 £513 £500
% change year-on-year +11.80% +2.50% +1.01%
Number of hourly rates quoted 1 0 0
10th Percentile - - -
25th Percentile £51.25 - -
Median hourly rate £52.50 - -
75th Percentile £53.75 - -
90th Percentile - - -
UK median hourly rate £52.50 £52.50 £21.00
% change year-on-year - +150.00% -

All Process and Methodology Skills
Work from Home

Customer Insight falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 10,687 16,696 35,240
As % of all contract jobs with a WFH option 88.04% 88.78% 91.21%
Number of daily rates quoted 6,714 11,676 25,347
10th Percentile £325 £350 £363
25th Percentile £413 £425 £450
Median daily rate (50th Percentile) £525 £528 £550
Median % change year-on-year -0.57% -4.00% +10.00%
75th Percentile £638 £650 £650
90th Percentile £748 £743 £750
UK median daily rate £525 £538 £550
% change year-on-year -2.33% -2.27% +7.32%
Number of hourly rates quoted 200 402 535
10th Percentile £17.50 £18.49 £16.07
25th Percentile £23.92 £26.06 £26.25
Median hourly rate £40.00 £52.50 £54.00
Median % change year-on-year -23.81% -2.78% +125.00%
75th Percentile £66.53 £70.00 £67.50
90th Percentile £75.00 £86.50 £77.50
UK median hourly rate £36.00 £43.86 £35.00
% change year-on-year -17.92% +25.31% +66.67%

Customer Insight
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Customer Insight as a proportion of all IT jobs advertised.

Customer Insight trend for jobs with a WFH option

Customer Insight
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Customer Insight.

Customer Insight daily rate for jobs with a WFH option

Customer Insight
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Customer Insight over the 6 months to 31 October 2024.

Customer Insight daily rate histogram for jobs with a WFH option

Customer Insight
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 19 (70.37%) Dynamics CRM
2 2 (7.41%) Shopify
Cloud Services
1 20 (74.07%) Dynamics 365
2 13 (48.15%) Power Platform
3 12 (44.44%) Azure
3 12 (44.44%) PowerApps
4 8 (29.63%) Microsoft 365
5 1 (3.70%) Figma
Database & Business Intelligence
1 8 (29.63%) Power BI
2 5 (18.52%) SQL Server
2 5 (18.52%) SQL Server Reporting Services
Development Applications
1 2 (7.41%) JIRA
General
1 16 (59.26%) Marketing
2 8 (29.63%) Social Skills
3 4 (14.81%) Public Sector
4 3 (11.11%) Finance
5 2 (7.41%) Retail
6 1 (3.70%) Analytical Skills
6 1 (3.70%) Banking
Job Titles
1 7 (25.93%) Consultant
2 6 (22.22%) Dynamics 365 Consultant
3 5 (18.52%) Architect
3 5 (18.52%) CRM Consultant
3 5 (18.52%) CRM Manager
3 5 (18.52%) CRM Specialist
3 5 (18.52%) Dynamics 365 Architect
3 5 (18.52%) Dynamics 365 Solution Architect
3 5 (18.52%) Solutions Architect
4 4 (14.81%) Dynamics CRM Specialist
4 4 (14.81%) Marketing Consultant
5 3 (11.11%) Customer Insight Consultant
5 3 (11.11%) Insight Consultant
5 3 (11.11%) Microsoft 365 Specialist
5 3 (11.11%) Microsoft Specialist
6 2 (7.41%) Dynamics 365 Specialist
6 2 (7.41%) E-Commerce Product Owner
6 2 (7.41%) Microsoft Solutions Architect
6 2 (7.41%) Product Owner
7 1 (3.70%) Dynamics CRM Consultant
Libraries, Frameworks & Software Standards
1 5 (18.52%) .NET
1 5 (18.52%) .NET Framework
1 5 (18.52%) ASP.NET Web API
1 5 (18.52%) CSS
1 5 (18.52%) Entity Framework
1 5 (18.52%) HTML
1 5 (18.52%) JSON
1 5 (18.52%) Microsoft Enterprise Library
1 5 (18.52%) WCF
1 5 (18.52%) XML
Miscellaneous
1 9 (33.33%) Marketing Technology
2 4 (14.81%) Product Ownership
3 1 (3.70%) Legacy Systems
3 1 (3.70%) Onboarding
Processes & Methodologies
1 21 (77.78%) CRM
2 12 (44.44%) Agile
3 9 (33.33%) Marketing Automation
4 8 (29.63%) Business Intelligence
5 7 (25.93%) Customer Engagement
5 7 (25.93%) Data Loss Prevention
5 7 (25.93%) Marketing Strategy
6 5 (18.52%) Customer Service
6 5 (18.52%) Data Integration
6 5 (18.52%) Data Migration
6 5 (18.52%) Migration
6 5 (18.52%) MVC
6 5 (18.52%) Presales
6 5 (18.52%) Stakeholder Management
6 5 (18.52%) Web Development
7 4 (14.81%) Data Modelling
7 4 (14.81%) Digital Strategy
7 4 (14.81%) Knowledge Transfer
7 4 (14.81%) Release Management
7 4 (14.81%) Workshop Facilitation
Programming Languages
1 5 (18.52%) C#
1 5 (18.52%) JavaScript
1 5 (18.52%) SQL
Qualifications
1 5 (18.52%) Degree
2 4 (14.81%) TOGAF Certification
Vendors
1 13 (48.15%) Microsoft