Customer-Centric
UK > Work from Home
The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 18 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 283 | 392 | 498 |
| Rank change year-on-year | +109 | +106 | -100 |
| Contract jobs citing Customer-Centricity | 62 | 62 | 114 |
| As % of all contract jobs with a WFH option | 0.42% | 0.25% | 0.26% |
| As % of the Processes & Methodologies category | 0.48% | 0.28% | 0.28% |
| Number of daily rates quoted | 37 | 47 | 89 |
| 10th Percentile | £315 | £252 | £310 |
| 25th Percentile | £413 | £416 | £445 |
| Median daily rate (50th Percentile) | £480 | £500 | £523 |
| Median % change year-on-year | -4.00% | -4.31% | -5.00% |
| 75th Percentile | £588 | £594 | £638 |
| 90th Percentile | £616 | £675 | £705 |
| UK median daily rate | £450 | £512 | £550 |
| % change year-on-year | -12.02% | -7.00% | - |
| Number of hourly rates quoted | 1 | 0 | 4 |
| 10th Percentile | - | - | £22.68 |
| 25th Percentile | £15.50 | - | £24.81 |
| Median hourly rate | £16.00 | - | £47.50 |
| 75th Percentile | £16.50 | - | £73.50 |
| 90th Percentile | - | - | £84.30 |
| UK median hourly rate | £10.30 | £37.34 | £26.25 |
| % change year-on-year | -72.42% | +42.25% | +8.25% |
All Process and Methodology Skills
Work from Home
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 12,973 | 22,093 | 40,138 |
| As % of all contract jobs with a WFH option | 87.88% | 89.67% | 91.06% |
| Number of daily rates quoted | 8,721 | 15,633 | 29,139 |
| 10th Percentile | £325 | £363 | £362 |
| 25th Percentile | £425 | £450 | £433 |
| Median daily rate (50th Percentile) | £525 | £545 | £525 |
| Median % change year-on-year | -3.58% | +3.71% | +7.69% |
| 75th Percentile | £638 | £650 | £631 |
| 90th Percentile | £750 | £750 | £725 |
| UK median daily rate | £525 | £550 | £530 |
| % change year-on-year | -4.55% | +3.77% | +7.07% |
| Number of hourly rates quoted | 566 | 507 | 534 |
| 10th Percentile | £14.94 | £18.63 | £14.08 |
| 25th Percentile | £24.44 | £26.25 | £20.56 |
| Median hourly rate | £43.00 | £52.50 | £39.50 |
| Median % change year-on-year | -18.10% | +32.91% | +64.58% |
| 75th Percentile | £60.00 | £68.75 | £57.50 |
| 90th Percentile | £75.00 | £80.00 | £71.75 |
| UK median hourly rate | £36.05 | £36.00 | £25.68 |
| % change year-on-year | +0.13% | +40.19% | +7.00% |
Customer-Centricity
Trend for Jobs with a WFH Option
Job vacancies with a work from home option citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Daily Rate Trend for Jobs with a WFH Option
3-month moving average daily rate quoted in job vacancies with a work from home option citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram for Jobs with a WFH Option
Daily rate distribution for jobs with a work from home option citing Customer-Centricity over the 6 months to 18 May 2024.
Customer-Centricity
Hourly Rate Trend for Jobs with a WFH Option
3-month moving average hourly rate quoted in job vacancies with a work from home option citing Customer-Centricity.
Customer-Centricity
Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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