Incident Management Contracts with Work from Home Options

Incident Management
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 17 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 195 174 223
Rank change year-on-year -21 +49 +31
Contract jobs citing Incident Management 157 368 547
As % of all contract jobs with a WFH option 1.06% 1.50% 1.24%
As % of the Processes & Methodologies category 1.21% 1.67% 1.36%
Number of daily rates quoted 96 261 395
10th Percentile £298 £250 £210
25th Percentile £450 £413 £361
Median daily rate (50th Percentile) £505 £500 £475
Median % change year-on-year +1.00% +5.26% +5.56%
75th Percentile £575 £650 £575
90th Percentile £610 £743 £675
UK median daily rate £500 £500 £475
% change year-on-year - +5.26% +5.56%
Number of hourly rates quoted 8 2 27
10th Percentile £26.55 £19.77 £18.75
25th Percentile £29.34 £25.85 £18.88
Median hourly rate £40.00 £36.61 £21.50
Median % change year-on-year +9.26% +70.28% +72.00%
75th Percentile £67.00 £47.99 £27.63
90th Percentile £72.90 £54.45 £51.40
UK median hourly rate £16.23 £19.81 £15.50
% change year-on-year -18.07% +27.81% -3.13%

All Process and Methodology Skills
Work from Home

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,003 22,075 40,116
As % of all contract jobs with a WFH option 87.92% 89.68% 91.10%
Number of daily rates quoted 8,720 15,632 29,130
10th Percentile £325 £363 £361
25th Percentile £425 £450 £432
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.31% +3.43% +7.69%
75th Percentile £638 £650 £631
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 566 503 534
10th Percentile £14.94 £18.63 £14.08
25th Percentile £24.44 £26.68 £20.43
Median hourly rate £43.00 £52.50 £38.83
Median % change year-on-year -18.10% +35.21% +61.78%
75th Percentile £60.00 £68.75 £57.50
90th Percentile £75.00 £80.00 £71.75
UK median hourly rate £36.05 £35.65 £25.68
% change year-on-year +1.11% +38.82% +5.90%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Incident Management.

Incident Management daily rate for jobs with a WFH option

Incident Management
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Incident Management over the 6 months to 17 May 2024.

Incident Management daily rate histogram for jobs with a WFH option

Incident Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Incident Management.

Incident Management hourly rate for jobs with a WFH option

Incident Management
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Incident Management over the 6 months to 17 May 2024.

Incident Management hourly rate histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.10%) Microsoft Exchange
2 7 (4.46%) Confluence
3 4 (2.55%) Apache
3 4 (2.55%) nginx
4 3 (1.91%) JBoss
4 3 (1.91%) Tomcat
5 1 (0.64%) Blackberry Enterprise Server
5 1 (0.64%) Oracle Application Server
5 1 (0.64%) SharePoint
5 1 (0.64%) WebLogic
Applications
1 5 (3.18%) Microsoft Office
2 1 (0.64%) Chatbot
2 1 (0.64%) Microsoft Excel
Business Applications
1 5 (3.18%) Salesforce CRM
2 3 (1.91%) Temenos T24
3 1 (0.64%) Remedy ITSM
3 1 (0.64%) SAP S/4HANA
3 1 (0.64%) SAP SD
Cloud Services
1 28 (17.83%) Azure
2 11 (7.01%) AWS
2 11 (7.01%) Azure DevOps
3 10 (6.37%) Serverless
4 8 (5.10%) Microsoft 365
5 6 (3.82%) Amazon CloudWatch
6 5 (3.18%) Amazon S3
6 5 (3.18%) AWS CloudFormation
6 5 (3.18%) AWS Lambda
6 5 (3.18%) AWS Step Functions
6 5 (3.18%) Azure Data Factory
6 5 (3.18%) Azure Functions
6 5 (3.18%) Azure Logic Apps
6 5 (3.18%) Oracle Service Cloud
7 4 (2.55%) Azure Monitor
8 3 (1.91%) Azure API Management
8 3 (1.91%) Azure Key Vault
8 3 (1.91%) OCI
8 3 (1.91%) Power Platform
9 2 (1.27%) Azure Service Bus
Communications & Networking
1 13 (8.28%) Firewall
2 11 (7.01%) DNS
3 9 (5.73%) Network Security
4 7 (4.46%) TCP/IP
5 6 (3.82%) DHCP
5 6 (3.82%) VPN
6 5 (3.18%) SCCP
6 5 (3.18%) tcpdump
7 4 (2.55%) Cisco ASA
7 4 (2.55%) Intrusion Detection
7 4 (2.55%) LAN
7 4 (2.55%) WAN
7 4 (2.55%) Wireless
7 4 (2.55%) Wireshark
8 3 (1.91%) Cisco ISE
8 3 (1.91%) HTTP
9 2 (1.27%) SMS
10 1 (0.64%) Broadband
10 1 (0.64%) SSL
10 1 (0.64%) VoIP
Database & Business Intelligence
1 8 (5.10%) SQL Server
2 5 (3.18%) Azure SQL Database
2 5 (3.18%) DynamoDB
3 4 (2.55%) Apache Hive
3 4 (2.55%) Hadoop
3 4 (2.55%) Tableau
4 3 (1.91%) NoSQL
4 3 (1.91%) PostgreSQL
4 3 (1.91%) RDBMS
4 3 (1.91%) Relational Database
4 3 (1.91%) SQL Server Integration Services
5 1 (0.64%) MariaDB
5 1 (0.64%) MySQL
5 1 (0.64%) Oracle Database 12c
5 1 (0.64%) Oracle Reports
5 1 (0.64%) Power BI
5 1 (0.64%) SAP HANA
Development Applications
1 11 (7.01%) JIRA
2 5 (3.18%) CircleCI
3 4 (2.55%) IDA Disassembler
3 4 (2.55%) Jenkins
4 3 (1.91%) Git
4 3 (1.91%) Visual Studio
5 1 (0.64%) Artifactory
5 1 (0.64%) GitLab
5 1 (0.64%) Oracle Forms
5 1 (0.64%) Sonatype Nexus
General
1 44 (28.03%) Social Skills
2 28 (17.83%) Finance
3 27 (17.20%) Public Sector
4 23 (14.65%) Analytical Skills
5 13 (8.28%) Telecoms
6 5 (3.18%) Manufacturing
7 4 (2.55%) Influencing Skills
7 4 (2.55%) Legal
7 4 (2.55%) Organisational Skills
8 2 (1.27%) Aviation
8 2 (1.27%) Inclusion and Diversity
8 2 (1.27%) Presentation Skills
9 1 (0.64%) Aerospace
9 1 (0.64%) Banking
9 1 (0.64%) Electronics
9 1 (0.64%) French Language
9 1 (0.64%) Marketing
9 1 (0.64%) Military
9 1 (0.64%) Retail
Job Titles
1 29 (18.47%) Analyst
1 29 (18.47%) Senior
2 17 (10.83%) Incident Manager
3 11 (7.01%) Service Analyst
4 10 (6.37%) Developer
4 10 (6.37%) Service Desk Analyst
4 10 (6.37%) Service Manager
5 9 (5.73%) Senior Analyst
6 8 (5.10%) Applications Support
6 8 (5.10%) Consultant
6 8 (5.10%) Problem Manager
7 7 (4.46%) Security Analyst
8 6 (3.82%) Cybersecurity Analyst
9 5 (3.18%) IT Analyst
9 5 (3.18%) Major Incident Manager
9 5 (3.18%) Security Specialist
9 5 (3.18%) Senior Cybersecurity Analyst
9 5 (3.18%) Senior Security Analyst
9 5 (3.18%) Senior Software Engineer
9 5 (3.18%) Software Engineer
Libraries, Frameworks & Software Standards
1 7 (4.46%) .NET
1 7 (4.46%) REST
1 7 (4.46%) XML
2 6 (3.82%) SOAP
3 5 (3.18%) Node.js
3 5 (3.18%) RESTful
4 4 (2.55%) JSON
4 4 (2.55%) Middleware
4 4 (2.55%) OLE
5 3 (1.91%) ARM Templates
5 3 (1.91%) CSS
5 3 (1.91%) IBM Integration Bus
5 3 (1.91%) OAuth
5 3 (1.91%) OpenID
6 2 (1.27%) .NET Framework
6 2 (1.27%) FIX Protocol
6 2 (1.27%) Web Services
7 1 (0.64%) Ajax
7 1 (0.64%) LAMP
7 1 (0.64%) XMPP
Miscellaneous
1 17 (10.83%) Management Information System
2 9 (5.73%) Cyber Kill Chain
3 6 (3.82%) CMDB
3 6 (3.82%) PKI
4 5 (3.18%) Legacy Systems
4 5 (3.18%) Self-Motivation
5 4 (2.55%) YARA
6 3 (1.91%) Cyber Defence
6 3 (1.91%) Cyber Threat
6 3 (1.91%) Operational Technology
6 3 (1.91%) Security Operations Centre
7 2 (1.27%) Clustering
7 2 (1.27%) Data Centre
7 2 (1.27%) Data Protection Act
7 2 (1.27%) Equities
7 2 (1.27%) Onboarding
7 2 (1.27%) Product Ownership
8 1 (0.64%) CSOC
8 1 (0.64%) Distributed Systems
8 1 (0.64%) Video Conferencing
Operating Systems
1 18 (11.46%) Windows
2 17 (10.83%) Linux
3 6 (3.82%) Windows Server
4 4 (2.55%) Apple iOS
4 4 (2.55%) Red Hat Enterprise Linux
4 4 (2.55%) Unix
5 3 (1.91%) Android
6 1 (0.64%) Windows Server 2016
6 1 (0.64%) Windows Server 2019
Processes & Methodologies
1 59 (37.58%) ITIL
2 38 (24.20%) Problem Management
3 37 (23.57%) Service Management
4 30 (19.11%) Change Management
5 27 (17.20%) ITSM
5 27 (17.20%) Problem-Solving
6 21 (13.38%) Cybersecurity
6 21 (13.38%) Information Security
7 20 (12.74%) Agile
7 20 (12.74%) Continuous Improvement
8 18 (11.46%) Root Cause Analysis
9 17 (10.83%) SIEM
10 15 (9.55%) Use Case
11 13 (8.28%) Business Continuity
11 13 (8.28%) DevOps
11 13 (8.28%) Incident Response
11 13 (8.28%) Vulnerability Management
12 11 (7.01%) CI/CD
12 11 (7.01%) CRM
12 11 (7.01%) Security Operations
Programming Languages
1 14 (8.92%) SQL
2 11 (7.01%) JavaScript
3 10 (6.37%) PowerShell
4 9 (5.73%) Python
5 7 (4.46%) C#
6 4 (2.55%) Shell Script
7 3 (1.91%) Bash
7 3 (1.91%) Perl
8 2 (1.27%) Java
8 2 (1.27%) MATLAB
8 2 (1.27%) VB.NET
8 2 (1.27%) VBA
9 1 (0.64%) Bicep
9 1 (0.64%) Ruby
Qualifications
1 34 (21.66%) Security Cleared
2 24 (15.29%) SC Cleared
3 11 (7.01%) Cisco Certification
3 11 (7.01%) ITIL Certification
4 10 (6.37%) CCNP
4 10 (6.37%) Degree
5 8 (5.10%) DV Cleared
6 6 (3.82%) CCIE
6 6 (3.82%) CISSP
6 6 (3.82%) ITIL Foundation Certificate
7 5 (3.18%) BPSS Clearance
8 4 (2.55%) CLAS
8 4 (2.55%) ISO 27001 Lead Auditor
8 4 (2.55%) ISO 27001 Lead Implementer
9 3 (1.91%) CCNA
9 3 (1.91%) CCSA
9 3 (1.91%) Computer Science Degree
9 3 (1.91%) JNCIA
10 2 (1.27%) CCSP
10 2 (1.27%) CISA
Quality Assurance & Compliance
1 12 (7.64%) SLA
2 11 (7.01%) ISO/IEC 27001
3 8 (5.10%) NIST
4 5 (3.18%) HMG Security Policy Framework
5 4 (2.55%) Disclosure Scotland
5 4 (2.55%) GDPR
6 3 (1.91%) NIST 800
7 1 (0.64%) Sarbanes-Oxley
System Software
1 14 (8.92%) Active Directory
2 4 (2.55%) Snort
3 3 (1.91%) BitLocker
4 2 (1.27%) Virtual Desktop
5 1 (0.64%) Docker
5 1 (0.64%) Postfix
Systems Management
1 11 (7.01%) Ansible
2 5 (3.18%) Terraform
3 4 (2.55%) Kibana
4 2 (1.27%) Kubernetes
4 2 (1.27%) Microsoft Clustering
4 2 (1.27%) Single Sign-On
5 1 (0.64%) Dell DRAC
5 1 (0.64%) Enterprise Manager Cloud Control
5 1 (0.64%) Jamf Pro
5 1 (0.64%) Microsoft Intune
5 1 (0.64%) Oracle Enterprise Manager
5 1 (0.64%) Progress Chef
5 1 (0.64%) Prometheus
5 1 (0.64%) Puppet
5 1 (0.64%) SCCM
5 1 (0.64%) SCOM
Vendors
1 32 (20.38%) Microsoft
2 18 (11.46%) ServiceNow
3 12 (7.64%) Cisco
3 12 (7.64%) Splunk
4 8 (5.10%) Oracle
5 7 (4.46%) CheckPoint
6 5 (3.18%) Salesforce
7 4 (2.55%) BT
7 4 (2.55%) F5
7 4 (2.55%) Fortinet
7 4 (2.55%) Freshdesk
7 4 (2.55%) Google
7 4 (2.55%) SolarWinds
8 3 (1.91%) Blue Coat
8 3 (1.91%) IBM
8 3 (1.91%) Juniper
8 3 (1.91%) Palo Alto
8 3 (1.91%) Red Hat
8 3 (1.91%) Snow
8 3 (1.91%) Temenos