IT Support Contracts with Work from Home Options

IT Support
UK > Work from Home

The median IT Support daily rate in Work from Home is £200 according to job vacancies posted during the 6 months to 16 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 285 321 430
Rank change year-on-year +36 +109 -19
Contract jobs requiring an IT Support 62 147 198
As % of all contract jobs with a WFH option 0.42% 0.60% 0.45%
As % of the Job Titles category 0.45% 0.63% 0.47%
Number of daily rates quoted 48 99 126
10th Percentile £151 £150 £150
25th Percentile £161 £163 £163
Median daily rate (50th Percentile) £200 £200 £203
Median % change year-on-year - -1.23% +25.58%
75th Percentile £255 £250 £288
90th Percentile £382 £300 £388
UK median daily rate £198 £190 £180
% change year-on-year +3.95% +5.56% +12.50%
Number of hourly rates quoted 6 9 22
10th Percentile £13.60 £14.85 £12.95
25th Percentile £14.45 £18.03 £14.23
Median hourly rate £18.00 £20.00 £17.50
Median % change year-on-year -10.00% +14.29% +29.73%
75th Percentile £22.56 £23.75 £19.97
90th Percentile £23.81 £27.50 £26.34
UK median hourly rate £14.49 £18.50 £17.25
% change year-on-year -21.70% +7.25% +23.21%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,848 23,488 42,066
% of contract IT jobs with a recognized job title 93.57% 95.30% 95.72%
Number of daily rates quoted 9,306 16,603 30,429
10th Percentile £325 £363 £356
25th Percentile £425 £445 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £725
UK median daily rate £525 £543 £525
% change year-on-year -3.23% +3.33% +10.53%
Number of hourly rates quoted 558 537 595
10th Percentile £14.26 £17.50 £13.50
25th Percentile £22.64 £25.71 £19.30
Median hourly rate £44.37 £54.00 £35.00
Median % change year-on-year -17.83% +54.29% +44.33%
75th Percentile £64.88 £68.75 £57.50
90th Percentile £75.25 £80.25 £68.55
UK median hourly rate £36.58 £45.00 £24.00
% change year-on-year -18.72% +87.50% +6.67%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing IT Support.

IT Support daily rate for jobs with a WFH option

IT Support
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing IT Support over the 6 months to 16 May 2024.

IT Support daily rate histogram for jobs with a WFH option

IT Support
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing IT Support.

IT Support hourly rate for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 16 May 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring IT Support in the job title.

1 33 (53.23%) Windows
2 31 (50.00%) Microsoft
3 29 (46.77%) Social Skills
4 26 (41.94%) Microsoft 365
5 20 (32.26%) Active Directory
6 18 (29.03%) Problem-Solving
7 15 (24.19%) Customer Service
7 15 (24.19%) Microsoft Office
8 12 (19.35%) Onboarding
9 11 (17.74%) Public Sector
10 10 (16.13%) Windows 10
10 10 (16.13%) SCCM
10 10 (16.13%) Azure
11 9 (14.52%) ITIL
11 9 (14.52%) Microsoft Excel
11 9 (14.52%) Windows Server
12 8 (12.90%) Finance
13 7 (11.29%) Degree
13 7 (11.29%) Video Conferencing
13 7 (11.29%) Microsoft Exchange
13 7 (11.29%) Cisco
14 6 (9.68%) Apple
14 6 (9.68%) Wi-Fi
14 6 (9.68%) VMware
15 5 (8.06%) VMware Infrastructure
15 5 (8.06%) Internet
15 5 (8.06%) VPN
15 5 (8.06%) SLA
15 5 (8.06%) SQL
15 5 (8.06%) Office Automation

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.29%) Microsoft Exchange
2 4 (6.45%) SharePoint
3 1 (1.61%) Exchange Server 2007
3 1 (1.61%) Exchange Server 2013
3 1 (1.61%) Skype for Business
Applications
1 15 (24.19%) Microsoft Office
2 9 (14.52%) Microsoft Excel
3 2 (3.23%) Microsoft PowerPoint
3 2 (3.23%) Microsoft Project
3 2 (3.23%) MS Visio
Business Applications
1 1 (1.61%) assyst
1 1 (1.61%) Orchestrade
Cloud Services
1 26 (41.94%) Microsoft 365
2 10 (16.13%) Azure
3 4 (6.45%) Asana
3 4 (6.45%) OneDrive
3 4 (6.45%) Slack
4 3 (4.84%) AWS
4 3 (4.84%) Entra ID
4 3 (4.84%) OCI
4 3 (4.84%) Oracle Service Cloud
4 3 (4.84%) Power Platform
5 2 (3.23%) Amazon EC2
6 1 (1.61%) Adobe Creative Cloud
6 1 (1.61%) Google Workspace
6 1 (1.61%) Mimecast
Communications & Networking
1 6 (9.68%) Wi-Fi
2 5 (8.06%) Internet
2 5 (8.06%) VPN
3 4 (6.45%) DHCP
3 4 (6.45%) Firewall
3 4 (6.45%) LAN
3 4 (6.45%) SAN
4 3 (4.84%) DNS
5 2 (3.23%) Cisco IOS
5 2 (3.23%) TCP/IP
6 1 (1.61%) MPLS
6 1 (1.61%) Remote Desktop
6 1 (1.61%) Skype
6 1 (1.61%) SNMP
6 1 (1.61%) SSL
6 1 (1.61%) Wireless
Database & Business Intelligence
1 3 (4.84%) Oracle Database
1 3 (4.84%) Oracle Reports
1 3 (4.84%) Power BI
2 1 (1.61%) Relational Database
Development Applications
1 4 (6.45%) JIRA
General
1 29 (46.77%) Social Skills
2 11 (17.74%) Public Sector
3 8 (12.90%) Finance
4 3 (4.84%) Analytical Skills
5 1 (1.61%) Advertising
5 1 (1.61%) Banking
5 1 (1.61%) Digital Health
5 1 (1.61%) French Language
5 1 (1.61%) Front Office
5 1 (1.61%) Investment Banking
5 1 (1.61%) Marketing
5 1 (1.61%) Organisational Skills
5 1 (1.61%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.61%) Middleware
Miscellaneous
1 12 (19.35%) Onboarding
2 7 (11.29%) Video Conferencing
3 3 (4.84%) iPhone
3 3 (4.84%) Legacy Systems
3 3 (4.84%) Tandem
4 2 (3.23%) Analytical Mindset
5 1 (1.61%) Blackberry
5 1 (1.61%) Data Protection Act
5 1 (1.61%) EPoS
5 1 (1.61%) Foreign Exchange (FX)
5 1 (1.61%) NHS
Operating Systems
1 33 (53.23%) Windows
2 10 (16.13%) Windows 10
3 9 (14.52%) Windows Server
4 4 (6.45%) Android
4 4 (6.45%) Linux
4 4 (6.45%) Mac OS
4 4 (6.45%) Windows 7
4 4 (6.45%) Windows Server 2016
5 2 (3.23%) Mac OS X
5 2 (3.23%) Windows Server 2012
6 1 (1.61%) Apple iOS
6 1 (1.61%) Unix
6 1 (1.61%) VMS
6 1 (1.61%) Windows Server 2008
Processes & Methodologies
1 18 (29.03%) Problem-Solving
2 15 (24.19%) Customer Service
3 9 (14.52%) ITIL
4 5 (8.06%) Office Automation
5 4 (6.45%) Email Filtering
5 4 (6.45%) Investment Management
5 4 (6.45%) Kalman Filter
6 3 (4.84%) Business Intelligence
6 3 (4.84%) Migration
6 3 (4.84%) Project Delivery
7 2 (3.23%) Analytical Modelling
7 2 (3.23%) Continuous Improvement
7 2 (3.23%) Customer Experience
7 2 (3.23%) Data Analysis
7 2 (3.23%) Self-Awareness
7 2 (3.23%) Service Management
7 2 (3.23%) User Acceptance Testing
7 2 (3.23%) Workflow
8 1 (1.61%) Capacity Management
8 1 (1.61%) Mobile Device Management
Programming Languages
1 5 (8.06%) SQL
2 1 (1.61%) Python
Qualifications
1 7 (11.29%) Degree
2 2 (3.23%) Security Cleared
3 1 (1.61%) CTC Cleared
3 1 (1.61%) SC Cleared
Quality Assurance & Compliance
1 5 (8.06%) SLA
2 2 (3.23%) Disclosure Scotland
System Software
1 20 (32.26%) Active Directory
2 5 (8.06%) VMware Infrastructure
3 2 (3.23%) Hyper-V
4 1 (1.61%) Terminal Server
Systems Management
1 10 (16.13%) SCCM
2 5 (8.06%) Microsoft Intune
3 3 (4.84%) AirWatch
4 1 (1.61%) SCOM
4 1 (1.61%) SCVMM
4 1 (1.61%) WSUS
Vendors
1 31 (50.00%) Microsoft
2 7 (11.29%) Cisco
3 6 (9.68%) Apple
3 6 (9.68%) VMware
4 4 (6.45%) Palo Alto
4 4 (6.45%) ServiceNow
4 4 (6.45%) Zscaler
5 3 (4.84%) HP
5 3 (4.84%) Mitel
5 3 (4.84%) Oracle
5 3 (4.84%) Progress
5 3 (4.84%) Veeam
6 2 (3.23%) Citrix
6 2 (3.23%) F5
6 2 (3.23%) Planview
7 1 (1.61%) Avid
7 1 (1.61%) IFS
7 1 (1.61%) NETGEAR
7 1 (1.61%) Okta
7 1 (1.61%) SolarWinds