IT Support Contracts with Work from Home Options

IT Support
UK > Work from Home

The median IT Support daily rate for remote or hybrid work is £200, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 280 339 431
Rank change year-on-year +59 +92 -4
Contract jobs requiring an IT Support 61 118 196
As % of all contract jobs with a WFH option 0.41% 0.49% 0.45%
As % of the Job Titles category 0.44% 0.52% 0.47%
Number of daily rates quoted 47 78 125
10th Percentile £151 £150 £141
25th Percentile £160 £171 £160
Median daily rate (50th Percentile) £200 £200 £200
Median % change year-on-year - - +14.29%
75th Percentile £255 £250 £313
90th Percentile £488 £300 £388
UK median daily rate £190 £190 £185
% change year-on-year - +2.98% +11.82%
Number of hourly rates quoted 2 10 17
10th Percentile - £14.93 £12.63
25th Percentile - £18.27 £16.25
Median hourly rate £13.60 £21.25 £17.57
Median % change year-on-year -36.00% +20.94% +30.15%
75th Percentile - £27.50 £23.75
90th Percentile - £27.63 £27.30
UK median hourly rate £15.00 £20.30 £17.50
% change year-on-year -26.11% +16.00% +24.03%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,801 22,740 41,944
% of contract IT jobs with a recognized job title 93.53% 95.25% 95.63%
Number of daily rates quoted 9,306 16,147 30,496
10th Percentile £325 £360 £358
25th Percentile £425 £445 £431
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.33% +2.38% +7.14%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £725
UK median daily rate £525 £538 £525
% change year-on-year -2.42% +2.48% +6.06%
Number of hourly rates quoted 566 528 563
10th Percentile £14.27 £16.98 £14.05
25th Percentile £22.59 £25.00 £19.96
Median hourly rate £43.50 £50.00 £40.00
Median % change year-on-year -13.00% +25.00% +70.21%
75th Percentile £63.56 £66.05 £59.50
90th Percentile £75.00 £76.15 £69.75
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing IT Support.

IT Support daily rate for jobs with a WFH option

IT Support
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing IT Support over the 6 months to 12 June 2024.

IT Support daily rate histogram for jobs with a WFH option

IT Support
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing IT Support.

IT Support hourly rate for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 12 June 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring IT Support in the job title.

1 32 (52.46%) Windows
2 31 (50.82%) Social Skills
3 30 (49.18%) Microsoft
4 20 (32.79%) Microsoft 365
5 18 (29.51%) Active Directory
5 18 (29.51%) Microsoft Office
6 16 (26.23%) Problem-Solving
7 15 (24.59%) Customer Service
8 13 (21.31%) Windows 10
9 10 (16.39%) Public Sector
10 8 (13.11%) Onboarding
10 8 (13.11%) Windows Server
10 8 (13.11%) ITIL
10 8 (13.11%) VPN
10 8 (13.11%) Azure
11 7 (11.48%) Degree
11 7 (11.48%) SCCM
11 7 (11.48%) Microsoft Excel
12 6 (9.84%) Finance
12 6 (9.84%) Wi-Fi
12 6 (9.84%) Internet
12 6 (9.84%) Linux
12 6 (9.84%) Video Conferencing
13 5 (8.20%) VMware Infrastructure
13 5 (8.20%) SQL
13 5 (8.20%) Microsoft Exchange
13 5 (8.20%) SLA
13 5 (8.20%) VMware
13 5 (8.20%) Office Automation
14 4 (6.56%) Palo Alto

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.20%) Microsoft Exchange
2 1 (1.64%) SharePoint
2 1 (1.64%) Skype for Business
Applications
1 18 (29.51%) Microsoft Office
2 7 (11.48%) Microsoft Excel
3 2 (3.28%) MS Visio
Business Applications
1 1 (1.64%) assyst
Cloud Services
1 20 (32.79%) Microsoft 365
2 8 (13.11%) Azure
3 4 (6.56%) Asana
3 4 (6.56%) OneDrive
3 4 (6.56%) Slack
4 3 (4.92%) Entra ID
4 3 (4.92%) OCI
4 3 (4.92%) Oracle Service Cloud
4 3 (4.92%) Power Platform
5 2 (3.28%) AWS
6 1 (1.64%) Amazon EC2
6 1 (1.64%) WhatsApp
Communications & Networking
1 8 (13.11%) VPN
2 6 (9.84%) Internet
2 6 (9.84%) Wi-Fi
3 4 (6.56%) Firewall
3 4 (6.56%) LAN
3 4 (6.56%) SAN
4 3 (4.92%) TCP/IP
5 1 (1.64%) Cisco IOS
5 1 (1.64%) Skype
5 1 (1.64%) Wireless
Database & Business Intelligence
1 3 (4.92%) Oracle Database
1 3 (4.92%) Oracle Reports
1 3 (4.92%) Power BI
Development Applications
1 4 (6.56%) JIRA
2 1 (1.64%) Ant
General
1 31 (50.82%) Social Skills
2 10 (16.39%) Public Sector
3 6 (9.84%) Finance
4 3 (4.92%) Analytical Skills
5 1 (1.64%) Advertising
5 1 (1.64%) Digital Health
5 1 (1.64%) French Language
5 1 (1.64%) Law
5 1 (1.64%) Manufacturing
5 1 (1.64%) Marketing
5 1 (1.64%) Organisational Skills
Libraries, Frameworks & Software Standards
1 1 (1.64%) Lightning Web Components
Miscellaneous
1 8 (13.11%) Onboarding
2 6 (9.84%) Video Conferencing
3 3 (4.92%) Legacy Systems
3 3 (4.92%) Tandem
4 2 (3.28%) Analytical Mindset
4 2 (3.28%) iPhone
5 1 (1.64%) AS400
5 1 (1.64%) Driving Licence
5 1 (1.64%) Housing Association
5 1 (1.64%) NHS
Operating Systems
1 32 (52.46%) Windows
2 13 (21.31%) Windows 10
3 8 (13.11%) Windows Server
4 6 (9.84%) Linux
5 4 (6.56%) Mac OS
5 4 (6.56%) Windows Server 2016
6 3 (4.92%) Rocky
6 3 (4.92%) Windows 7
7 2 (3.28%) Android
7 2 (3.28%) Ubuntu
8 1 (1.64%) Apple iOS
8 1 (1.64%) Mac OS X
8 1 (1.64%) Unix
8 1 (1.64%) Windows Server 2008
8 1 (1.64%) Windows Server 2012
Processes & Methodologies
1 16 (26.23%) Problem-Solving
2 15 (24.59%) Customer Service
3 8 (13.11%) ITIL
4 5 (8.20%) Office Automation
5 4 (6.56%) Email Filtering
5 4 (6.56%) Investment Management
5 4 (6.56%) Kalman Filter
5 4 (6.56%) User Acceptance Testing
5 4 (6.56%) Workflow
6 3 (4.92%) Business Intelligence
6 3 (4.92%) Migration
7 2 (3.28%) Analytical Modelling
7 2 (3.28%) Customer Experience
7 2 (3.28%) Data Analysis
7 2 (3.28%) Self-Awareness
7 2 (3.28%) Service Management
8 1 (1.64%) Application Packaging
8 1 (1.64%) Computer Science
8 1 (1.64%) Problem Management
8 1 (1.64%) Requirements Analysis
Programming Languages
1 5 (8.20%) SQL
2 2 (3.28%) Bash
Qualifications
1 7 (11.48%) Degree
2 2 (3.28%) Security Cleared
3 1 (1.64%) CTC Cleared
3 1 (1.64%) SC Cleared
Quality Assurance & Compliance
1 5 (8.20%) SLA
2 2 (3.28%) Disclosure Scotland
3 1 (1.64%) Cyber Essentials
3 1 (1.64%) Cyber Essentials PLUS
System Software
1 18 (29.51%) Active Directory
2 5 (8.20%) VMware Infrastructure
3 1 (1.64%) Hyper-V
Systems Management
1 7 (11.48%) SCCM
2 4 (6.56%) Microsoft Intune
3 2 (3.28%) AirWatch
4 1 (1.64%) SCOM
4 1 (1.64%) SCVMM
4 1 (1.64%) WSUS
Vendors
1 30 (49.18%) Microsoft
2 5 (8.20%) VMware
3 4 (6.56%) Palo Alto
3 4 (6.56%) ServiceNow
3 4 (6.56%) Zscaler
4 3 (4.92%) Apple
4 3 (4.92%) Cisco
4 3 (4.92%) Oracle
4 3 (4.92%) Red Hat
5 2 (3.28%) F5
5 2 (3.28%) HP
5 2 (3.28%) Planview
6 1 (1.64%) Citrix
6 1 (1.64%) IFS
6 1 (1.64%) iManage
6 1 (1.64%) Intapp
6 1 (1.64%) Mitel
6 1 (1.64%) Progress
6 1 (1.64%) Salesforce
6 1 (1.64%) SAP