ITIL Contracts with Work from Home Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 47 60 68
Rank change year-on-year +13 +8 -4
Contract jobs citing ITIL 592 957 1,689
As % of all contract jobs with a WFH option 3.93% 3.81% 3.85%
As % of the Processes & Methodologies category 4.46% 4.25% 4.23%
Number of daily rates quoted 432 691 1,246
10th Percentile £213 £213 £256
25th Percentile £412 £400 £375
Median daily rate (50th Percentile) £500 £475 £483
Median % change year-on-year +5.26% -1.71% +12.12%
75th Percentile £576 £575 £588
90th Percentile £650 £694 £663
UK median daily rate £489 £467 £455
% change year-on-year +4.66% +2.64% +7.06%
Number of hourly rates quoted 15 13 42
10th Percentile £13.55 £12.80 £15.00
25th Percentile £16.60 £17.50 £16.50
Median hourly rate £23.50 £22.41 £19.86
Median % change year-on-year +4.86% +12.84% +11.89%
75th Percentile £42.88 £46.00 £29.88
90th Percentile £59.06 £56.68 £70.88
UK median hourly rate £17.60 £19.00 £16.00
% change year-on-year -7.39% +18.75% -19.77%

All Process and Methodology Skills
Work from Home

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,268 22,513 39,948
As % of all contract jobs with a WFH option 88.01% 89.73% 91.07%
Number of daily rates quoted 8,896 15,904 28,997
10th Percentile £325 £363 £362
25th Percentile £425 £450 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £630
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 573 519 530
10th Percentile £15.03 £18.63 £13.73
25th Percentile £25.50 £30.00 £20.06
Median hourly rate £43.00 £55.00 £35.00
Median % change year-on-year -21.82% +57.14% +41.16%
75th Percentile £60.00 £68.75 £55.63
90th Percentile £75.20 £80.25 £67.50
UK median hourly rate £36.50 £36.00 £25.18
% change year-on-year +1.39% +42.97% +2.78%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing ITIL.

ITIL daily rate for jobs with a WFH option

ITIL
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing ITIL over the 6 months to 9 May 2024.

ITIL daily rate histogram for jobs with a WFH option

ITIL
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing ITIL.

ITIL hourly rate for jobs with a WFH option

ITIL
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing ITIL over the 6 months to 9 May 2024.

ITIL hourly rate histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (6.93%) Microsoft Exchange
2 28 (4.73%) Confluence
3 27 (4.56%) SharePoint
4 20 (3.38%) SharePoint Server
5 7 (1.18%) IBM HTTP Server
5 7 (1.18%) WebSphere
5 7 (1.18%) WebSphere Application Server
5 7 (1.18%) WebSphere Portal
6 3 (0.51%) Exchange Server 2007
6 3 (0.51%) SharePoint 2010
7 2 (0.34%) Adobe Experience Manager
7 2 (0.34%) CMS
7 2 (0.34%) Exchange Server 2010
7 2 (0.34%) IIS
8 1 (0.17%) Exchange Server 2013
8 1 (0.17%) Oracle Application Server
8 1 (0.17%) Red Hat Fuse
8 1 (0.17%) SAS
8 1 (0.17%) WebLogic
Applications
1 29 (4.90%) Microsoft Office
2 12 (2.03%) Microsoft Excel
3 3 (0.51%) Microsoft PowerPoint
4 2 (0.34%) Microsoft Project
5 1 (0.17%) Chatbot
5 1 (0.17%) MS Visio
5 1 (0.17%) SPSS
Business Applications
1 14 (2.36%) Remedy ITSM
2 5 (0.84%) SAP S/4HANA
3 2 (0.34%) SAP HCM
3 2 (0.34%) SAP WM
3 2 (0.34%) Shopify
4 1 (0.17%) assyst
4 1 (0.17%) Dynamics GP
4 1 (0.17%) Fidessa
4 1 (0.17%) OPENHousing
4 1 (0.17%) Oracle Assets
4 1 (0.17%) Oracle Cash Management
4 1 (0.17%) Oracle EBS
4 1 (0.17%) Oracle Financials
4 1 (0.17%) Oracle Procure-to-Pay
4 1 (0.17%) Oracle Receivables
4 1 (0.17%) SAP HR
4 1 (0.17%) SAP MM
4 1 (0.17%) SAP Payroll
4 1 (0.17%) SAP PM
4 1 (0.17%) SAP Retail
Cloud Services
1 108 (18.24%) Azure
2 71 (11.99%) Microsoft 365
3 34 (5.74%) AWS
4 33 (5.57%) Entra ID
5 30 (5.07%) Power Platform
6 18 (3.04%) IaaS
7 17 (2.87%) Azure Monitor
7 17 (2.87%) Azure Stack
8 16 (2.70%) Azure Storage
9 12 (2.03%) PaaS
10 7 (1.18%) SaaS
11 6 (1.01%) Azure DevOps
12 5 (0.84%) OneDrive
12 5 (0.84%) Serverless
13 4 (0.68%) GCP
13 4 (0.68%) Mimecast
13 4 (0.68%) SuccessFactors
14 3 (0.51%) Amazon EC2
14 3 (0.51%) Cloud Computing
14 3 (0.51%) Oracle Service Cloud
Communications & Networking
1 66 (11.15%) Firewall
2 32 (5.41%) DNS
3 28 (4.73%) SAN
4 26 (4.39%) BGP
4 26 (4.39%) DHCP
5 20 (3.38%) TCP/IP
6 12 (2.03%) Cisco ASA
7 11 (1.86%) WAN
8 9 (1.52%) EIGRP
8 9 (1.52%) HTTP
8 9 (1.52%) Network Security
8 9 (1.52%) OSPF
9 8 (1.35%) Cisco Firepower
9 8 (1.35%) Cisco ISE
9 8 (1.35%) IPsec
9 8 (1.35%) NetScaler
9 8 (1.35%) SNMP
10 7 (1.18%) HSRP
10 7 (1.18%) NAS
10 7 (1.18%) Wi-Fi
Database & Business Intelligence
1 20 (3.38%) Power BI
2 16 (2.70%) SQL Server
3 5 (0.84%) SQL Server Reporting Services
4 3 (0.51%) Amazon RDS
4 3 (0.51%) Metadata
4 3 (0.51%) MySQL
4 3 (0.51%) NonStop SQL
4 3 (0.51%) Oracle Database
4 3 (0.51%) Oracle Database 10g
4 3 (0.51%) Oracle Reports
4 3 (0.51%) PowerPivot
4 3 (0.51%) Relational Database
5 2 (0.34%) Azure SQL Database
5 2 (0.34%) Data Mining
5 2 (0.34%) Elasticsearch
5 2 (0.34%) Microsoft Power View
5 2 (0.34%) Oracle BI EE
6 1 (0.17%) SQL Server Analysis Services
6 1 (0.17%) SQL Server Integration Services
6 1 (0.17%) Sybase ASE
Development Applications
1 45 (7.60%) JIRA
2 9 (1.52%) Rational DOORS
3 5 (0.84%) IBM UrbanCode
4 3 (0.51%) Jenkins
4 3 (0.51%) Oracle Forms
4 3 (0.51%) Selenium
5 2 (0.34%) Artifactory
5 2 (0.34%) JMeter
5 2 (0.34%) Maven
5 2 (0.34%) SoapUI
5 2 (0.34%) Subversion
6 1 (0.17%) Git
6 1 (0.17%) Zephyr
General
1 202 (34.12%) Social Skills
2 113 (19.09%) Finance
3 81 (13.68%) Public Sector
4 65 (10.98%) Analytical Skills
5 42 (7.09%) Banking
6 40 (6.76%) Telecoms
7 25 (4.22%) Presentation Skills
8 20 (3.38%) Documentation Skills
9 18 (3.04%) Organisational Skills
10 12 (2.03%) Marketing
11 10 (1.69%) Manufacturing
11 10 (1.69%) Retail
12 9 (1.52%) Influencing Skills
13 8 (1.35%) Police
14 6 (1.01%) Publishing
15 5 (0.84%) Aerospace
15 5 (0.84%) Inclusion and Diversity
15 5 (0.84%) Legal
16 4 (0.68%) Aeronautics
16 4 (0.68%) Law
Job Titles
1 78 (13.18%) Analyst
2 65 (10.98%) Architect
3 57 (9.63%) Senior
4 56 (9.46%) Service Manager
5 44 (7.43%) Developer
6 32 (5.41%) Consultant
7 31 (5.24%) Service Analyst
8 28 (4.73%) Business Analyst
9 27 (4.56%) Support Specialist
10 24 (4.05%) Lead
10 24 (4.05%) Project Manager
11 23 (3.89%) Transition Manager
12 22 (3.72%) Infrastructure Engineer
12 22 (3.72%) Service Transition Manager
13 21 (3.55%) Service Desk Analyst
13 21 (3.55%) ServiceNow Developer
14 20 (3.38%) IT Analyst
14 20 (3.38%) Service Architect
15 18 (3.04%) Microsoft Engineer
16 17 (2.87%) IT Manager
Libraries, Frameworks & Software Standards
1 20 (3.38%) Web Services
2 16 (2.70%) ARM Templates
3 14 (2.36%) Middleware
4 12 (2.03%) CSS
5 10 (1.69%) REST
6 9 (1.52%) .NET
6 9 (1.52%) HTML
6 9 (1.52%) J2EE
7 7 (1.18%) SOAP
8 6 (1.01%) Jinja
8 6 (1.01%) XML
9 3 (0.51%) Kafka
10 2 (0.34%) AngularJS
10 2 (0.34%) Elastic Stack
10 2 (0.34%) jQuery
10 2 (0.34%) Oracle Fusion
10 2 (0.34%) Sass
10 2 (0.34%) Spring MVC
10 2 (0.34%) Twitter Bootstrap
10 2 (0.34%) VML
Miscellaneous
1 30 (5.07%) Management Information System
2 26 (4.39%) Self-Motivation
3 25 (4.22%) CMDB
4 24 (4.05%) PKI
5 18 (3.04%) Private Cloud
6 17 (2.87%) Data Centre
7 11 (1.86%) Virtual Team
8 8 (1.35%) Clustering
8 8 (1.35%) Onboarding
9 7 (1.18%) Video Conferencing
10 6 (1.01%) Cyber Threat
10 6 (1.01%) Operational Technology
11 5 (0.84%) Linux Command Line
12 4 (0.68%) Public Cloud
12 4 (0.68%) Security Posture
13 3 (0.51%) Distributed Denial-of-Service
13 3 (0.51%) Driving Licence
13 3 (0.51%) Foreign Exchange (FX)
13 3 (0.51%) Legacy Systems
13 3 (0.51%) Product Ownership
Operating Systems
1 127 (21.45%) Windows
2 64 (10.81%) Linux
3 44 (7.43%) Windows Server
4 27 (4.56%) Windows Server 2016
5 26 (4.39%) Windows 10
6 21 (3.55%) Unix
7 19 (3.21%) Ubuntu
7 19 (3.21%) Windows Server 2019
8 16 (2.70%) Debian
9 7 (1.18%) Android
10 6 (1.01%) Apple iOS
11 5 (0.84%) Mac OS
12 4 (0.68%) OpenVMS
12 4 (0.68%) Red Hat Enterprise Linux
12 4 (0.68%) Solaris
12 4 (0.68%) VMS
13 3 (0.51%) AIX
14 2 (0.34%) Mac OS X
14 2 (0.34%) Windows Server 2003
14 2 (0.34%) Windows Server 2012
Processes & Methodologies
1 239 (40.37%) Service Management
2 184 (31.08%) ITSM
3 126 (21.28%) Agile
4 95 (16.05%) Change Management
5 94 (15.88%) Problem-Solving
6 80 (13.51%) Service Delivery
7 74 (12.50%) Customer Service
8 72 (12.16%) DevOps
9 67 (11.32%) Problem Management
10 60 (10.14%) Incident Management
11 56 (9.46%) Configuration Management
11 56 (9.46%) Continuous Improvement
12 53 (8.95%) Service Design
13 51 (8.61%) Stakeholder Management
14 43 (7.26%) Project Management
15 36 (6.08%) Migration
16 34 (5.74%) Asset Management
17 33 (5.57%) Infrastructure Engineering
18 32 (5.41%) Disaster Recovery
18 32 (5.41%) Network Management
Programming Languages
1 48 (8.11%) PowerShell
2 32 (5.41%) SQL
3 26 (4.39%) Python
4 22 (3.72%) C#
5 18 (3.04%) VBScript
6 16 (2.70%) Bicep
6 16 (2.70%) VB
7 14 (2.36%) JavaScript
8 8 (1.35%) Perl
9 6 (1.01%) Java
9 6 (1.01%) Tcl
10 4 (0.68%) Bash
10 4 (0.68%) C++
10 4 (0.68%) COBOL
10 4 (0.68%) DCL
11 3 (0.51%) VB.NET
12 2 (0.34%) Shell Script
13 1 (0.17%) ABAP
13 1 (0.17%) MATLAB
13 1 (0.17%) VBA
Qualifications
1 193 (32.60%) Security Cleared
2 156 (26.35%) SC Cleared
3 78 (13.18%) Degree
4 75 (12.67%) DV Cleared
5 59 (9.97%) ITIL Certification
6 29 (4.90%) ITIL Foundation Certificate
7 22 (3.72%) BPSS Clearance
8 19 (3.21%) Cisco Certification
9 18 (3.04%) Microsoft Certification
10 12 (2.03%) CCNP
10 12 (2.03%) MCSE
11 10 (1.69%) CCNA
11 10 (1.69%) TOGAF Certification
12 8 (1.35%) Azure Certification
13 7 (1.18%) Computer Science Degree
14 6 (1.01%) Master's Degree
14 6 (1.01%) PRINCE2 Certification
15 5 (0.84%) PMI Certification
15 5 (0.84%) PMP
16 4 (0.68%) ISEB
Quality Assurance & Compliance
1 64 (10.81%) SLA
2 18 (3.04%) Government Security Classifications
3 15 (2.53%) ISO/IEC 20000
4 14 (2.36%) QA
5 9 (1.52%) Disclosure Scotland
6 8 (1.35%) ISO/IEC 27001
7 6 (1.01%) COBIT
7 6 (1.01%) PCI DSS
8 3 (0.51%) Accessibility
8 3 (0.51%) PMO
9 2 (0.34%) Cyber Essentials
9 2 (0.34%) ISO 9001
9 2 (0.34%) NIST
10 1 (0.17%) Cyber Essentials PLUS
10 1 (0.17%) GDPR
10 1 (0.17%) ISO 22301
10 1 (0.17%) NCSC
System Software
1 83 (14.02%) Active Directory
2 23 (3.89%) VMware Infrastructure
3 21 (3.55%) Virtual Desktop
3 21 (3.55%) Virtual Machines
4 7 (1.18%) Firmware
4 7 (1.18%) Hyper-V
5 4 (0.68%) vSphere
6 3 (0.51%) BitLocker
7 1 (0.17%) Citrix Hypervisor
7 1 (0.17%) Snort
7 1 (0.17%) VMware NSX
7 1 (0.17%) XenApp
7 1 (0.17%) XenDesktop
Systems Management
1 39 (6.59%) SCCM
2 38 (6.42%) Microsoft Intune
3 33 (5.57%) SCOM
4 21 (3.55%) Ansible
5 20 (3.38%) WSUS
6 16 (2.70%) Active Directory Federation Services
6 16 (2.70%) Kubernetes
7 8 (1.35%) Control-M
8 6 (1.01%) AirWatch
8 6 (1.01%) Puppet
8 6 (1.01%) Single Sign-On
9 4 (0.68%) Terraform
10 3 (0.51%) EMC NetWorker
10 3 (0.51%) Progress Chef
11 2 (0.34%) BladeLogic
11 2 (0.34%) HP Data Protector
11 2 (0.34%) ITRS Geneos
11 2 (0.34%) Nagios
11 2 (0.34%) NetBackup
11 2 (0.34%) OpenView
Vendors
1 152 (25.68%) Microsoft
2 116 (19.59%) ServiceNow
3 50 (8.45%) VMware
4 37 (6.25%) Cisco
5 28 (4.73%) Citrix
6 22 (3.72%) Atlassian
7 20 (3.38%) Red Hat
8 17 (2.87%) Remedy
9 15 (2.53%) HP
9 15 (2.53%) SAP
10 14 (2.36%) IBM
11 13 (2.20%) BT
11 13 (2.20%) Oracle
11 13 (2.20%) SolarWinds
12 12 (2.03%) Palo Alto
12 12 (2.03%) Qualys
13 8 (1.35%) EMC
14 6 (1.01%) Google
15 5 (0.84%) Apple
15 5 (0.84%) Juniper