Service Analyst Contracts with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst daily rate in Work from Home is £193 according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 229 249 308
Rank change year-on-year +20 +59 -30
Contract jobs requiring a Service Analyst 125 232 357
As % of all contract jobs with a WFH option 0.83% 0.92% 0.81%
As % of the Job Titles category 0.89% 0.97% 0.85%
Number of daily rates quoted 74 156 256
10th Percentile £137 £122 £113
25th Percentile £152 £155 £149
Median daily rate (50th Percentile) £193 £200 £180
Median % change year-on-year -3.75% +11.11% +24.14%
75th Percentile £380 £438 £388
90th Percentile £574 £538 £550
UK median daily rate £200 £225 £200
% change year-on-year -11.11% +12.50% +33.33%
Number of hourly rates quoted 14 17 47
10th Percentile - £12.58 £11.15
25th Percentile £15.50 £14.25 £12.81
Median hourly rate £16.00 £15.49 £17.50
Median % change year-on-year +3.29% -11.49% +14.75%
75th Percentile £19.00 £21.22 £20.25
90th Percentile £26.85 £21.87 £23.70
UK median hourly rate £14.84 £15.50 £14.50
% change year-on-year -4.26% +6.90% +3.57%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,070 24,019 42,133
% of contract IT jobs with a recognized job title 93.54% 95.35% 95.72%
Number of daily rates quoted 9,440 16,961 30,444
10th Percentile £325 £360 £356
25th Percentile £425 £445 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £721
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 572 547 600
10th Percentile £14.27 £17.50 £13.50
25th Percentile £23.32 £25.71 £19.19
Median hourly rate £45.00 £53.35 £35.00
Median % change year-on-year -15.65% +52.43% +42.86%
75th Percentile £63.95 £67.50 £57.50
90th Percentile £75.25 £79.51 £68.75
UK median hourly rate £37.50 £45.00 £23.91
% change year-on-year -16.67% +88.21% +5.89%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst daily rate for jobs with a WFH option

Service Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 12 May 2024.

Service Analyst daily rate histogram for jobs with a WFH option

Service Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst hourly rate for jobs with a WFH option

Service Analyst
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 12 May 2024.

Service Analyst hourly rate histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 12 May 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Analyst in the job title.

1 53 (42.40%) Finance
2 50 (40.00%) Social Skills
3 42 (33.60%) Customer Service
4 39 (31.20%) Windows
5 37 (29.60%) Microsoft
5 37 (29.60%) Active Directory
5 37 (29.60%) Banking
6 33 (26.40%) Microsoft 365
7 32 (25.60%) ITIL
8 31 (24.80%) Service Management
9 22 (17.60%) ServiceNow
9 22 (17.60%) Windows 10
10 21 (16.80%) ITSM
11 20 (16.00%) Public Sector
11 20 (16.00%) Problem-Solving
12 19 (15.20%) Change Management
12 19 (15.20%) Microsoft Office
13 16 (12.80%) Security Cleared
13 16 (12.80%) Microsoft Exchange
14 14 (11.20%) SC Cleared
15 13 (10.40%) Analytical Skills
15 13 (10.40%) GAP Analysis
16 12 (9.60%) Migration
16 12 (9.60%) Microsoft Excel
17 11 (8.80%) Incident Management
18 10 (8.00%) Microsoft PowerPoint
18 10 (8.00%) SLA
18 10 (8.00%) Azure
19 9 (7.20%) Requirements Gathering
20 7 (5.60%) Site Reliability Engineering

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.80%) Microsoft Exchange
2 6 (4.80%) SharePoint
3 1 (0.80%) Apache
3 1 (0.80%) JBoss
3 1 (0.80%) nginx
3 1 (0.80%) Tomcat
Applications
1 19 (15.20%) Microsoft Office
2 12 (9.60%) Microsoft Excel
3 10 (8.00%) Microsoft PowerPoint
4 1 (0.80%) Chatbot
4 1 (0.80%) MS Visio
Business Applications
1 1 (0.80%) Temenos T24
Cloud Services
1 33 (26.40%) Microsoft 365
2 10 (8.00%) Azure
3 7 (5.60%) Entra ID
4 2 (1.60%) AWS
4 2 (1.60%) OneDrive
4 2 (1.60%) Power Platform
5 1 (0.80%) Asana
5 1 (0.80%) Google Workspace
5 1 (0.80%) Power Automate
5 1 (0.80%) Slack
Communications & Networking
1 3 (2.40%) DNS
1 3 (2.40%) VPN
2 2 (1.60%) DHCP
2 2 (1.60%) Internet
2 2 (1.60%) VoIP
3 1 (0.80%) Broadband
3 1 (0.80%) Firewall
Database & Business Intelligence
1 2 (1.60%) Power BI
2 1 (0.80%) RDBMS
2 1 (0.80%) Relational Database
2 1 (0.80%) SQL Server
Development Applications
1 1 (0.80%) JIRA
General
1 53 (42.40%) Finance
2 50 (40.00%) Social Skills
3 37 (29.60%) Banking
4 20 (16.00%) Public Sector
5 13 (10.40%) Analytical Skills
6 6 (4.80%) Organisational Skills
7 3 (2.40%) Inclusion and Diversity
7 3 (2.40%) Manufacturing
8 2 (1.60%) French Language
8 2 (1.60%) Marketing
8 2 (1.60%) Spanish Language
8 2 (1.60%) Telecoms
9 1 (0.80%) Automotive
9 1 (0.80%) Electronics
9 1 (0.80%) German Language
9 1 (0.80%) Italian Language
9 1 (0.80%) Law
9 1 (0.80%) Legal
9 1 (0.80%) Pharmaceutical
9 1 (0.80%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (0.80%) IBM Integration Bus
1 1 (0.80%) Middleware
Miscellaneous
1 5 (4.00%) Management Information System
2 3 (2.40%) Onboarding
3 2 (1.60%) BYOD
3 2 (1.60%) NHS
3 2 (1.60%) Product Ownership
3 2 (1.60%) SWIFT Messaging Network
4 1 (0.80%) Blackberry
4 1 (0.80%) Derivative
4 1 (0.80%) Driving Licence
4 1 (0.80%) iPhone
4 1 (0.80%) IVR
4 1 (0.80%) Life Science
4 1 (0.80%) Reference Data
4 1 (0.80%) Smartphone
4 1 (0.80%) Video Conferencing
Operating Systems
1 39 (31.20%) Windows
2 22 (17.60%) Windows 10
3 4 (3.20%) Android
4 3 (2.40%) Apple iOS
4 3 (2.40%) Mac OS
5 2 (1.60%) Windows 7
5 2 (1.60%) Windows Server
6 1 (0.80%) Linux
6 1 (0.80%) Red Hat Enterprise Linux
6 1 (0.80%) Unix
Processes & Methodologies
1 42 (33.60%) Customer Service
2 32 (25.60%) ITIL
3 31 (24.80%) Service Management
4 21 (16.80%) ITSM
5 20 (16.00%) Problem-Solving
6 19 (15.20%) Change Management
7 13 (10.40%) GAP Analysis
8 12 (9.60%) Migration
9 11 (8.80%) Incident Management
10 9 (7.20%) Requirements Gathering
11 7 (5.60%) DevOps
11 7 (5.60%) Site Reliability Engineering
11 7 (5.60%) User Stories
11 7 (5.60%) Validation
12 6 (4.80%) Data Management
12 6 (4.80%) Root Cause Analysis
12 6 (4.80%) Service Delivery
13 5 (4.00%) Data Migration
13 5 (4.00%) User Acceptance Testing
14 4 (3.20%) Problem Management
Programming Languages
1 2 (1.60%) SQL
2 1 (0.80%) PowerShell
2 1 (0.80%) Shell Script
Qualifications
1 16 (12.80%) Security Cleared
2 14 (11.20%) SC Cleared
3 6 (4.80%) Degree
4 3 (2.40%) DV Cleared
5 2 (1.60%) BPSS Clearance
5 2 (1.60%) ITIL Certification
5 2 (1.60%) ITIL Foundation Certificate
6 1 (0.80%) A+ Certification
6 1 (0.80%) AWS Certification
6 1 (0.80%) MCSE
6 1 (0.80%) Microsoft Certification
6 1 (0.80%) Network+ Certification
Quality Assurance & Compliance
1 10 (8.00%) SLA
2 5 (4.00%) Data Quality
2 5 (4.00%) QA
3 3 (2.40%) PMO
4 2 (1.60%) Disclosure Scotland
4 2 (1.60%) EMIR
4 2 (1.60%) MiFID
System Software
1 37 (29.60%) Active Directory
2 3 (2.40%) BitLocker
3 1 (0.80%) Virtual Desktop
Systems Management
1 4 (3.20%) Microsoft Intune
2 2 (1.60%) Jamf Pro
3 1 (0.80%) SCCM
Vendors
1 37 (29.60%) Microsoft
2 22 (17.60%) ServiceNow
3 2 (1.60%) Bloomberg
3 2 (1.60%) Citrix
3 2 (1.60%) Dell
3 2 (1.60%) Mitel
3 2 (1.60%) Refinitiv
3 2 (1.60%) SAP
4 1 (0.80%) Apple
4 1 (0.80%) BeyondTrust
4 1 (0.80%) Equitrac
4 1 (0.80%) IBM
4 1 (0.80%) iManage
4 1 (0.80%) Oracle
4 1 (0.80%) Palo Alto
4 1 (0.80%) Red Hat
4 1 (0.80%) Temenos
4 1 (0.80%) Zscaler