Service Desk Analyst Contracts with Work from Home Options

Service Desk Analyst
UK > Work from Home

The median Service Desk Analyst daily rate in Work from Home is £170 according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 283 327 399
Rank change year-on-year +44 +72 -63
Contract jobs requiring a Service Desk Analyst 69 141 237
As % of all contract jobs with a WFH option 0.46% 0.56% 0.54%
As % of the Job Titles category 0.49% 0.59% 0.56%
Number of daily rates quoted 48 97 163
10th Percentile £130 £112 £105
25th Percentile £150 £135 £125
Median daily rate (50th Percentile) £170 £175 £160
Median % change year-on-year -2.86% +9.38% +39.13%
75th Percentile £195 £200 £188
90th Percentile £235 £250 £215
UK median daily rate £175 £180 £160
% change year-on-year -2.51% +12.19% +33.33%
Number of hourly rates quoted 14 16 44
10th Percentile - £12.56 £11.15
25th Percentile £15.50 £13.85 £12.50
Median hourly rate £16.00 £15.25 £16.78
Median % change year-on-year +4.95% -9.13% +11.85%
75th Percentile £19.00 £19.93 £19.50
90th Percentile £26.85 £21.51 £22.93
UK median hourly rate £15.62 £15.50 £14.50
% change year-on-year +0.81% +6.86% +7.41%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,070 24,019 42,133
% of contract IT jobs with a recognized job title 93.54% 95.35% 95.72%
Number of daily rates quoted 9,440 16,961 30,444
10th Percentile £325 £360 £356
25th Percentile £425 £445 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £721
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 572 547 600
10th Percentile £14.27 £17.50 £13.50
25th Percentile £23.32 £25.71 £19.19
Median hourly rate £45.00 £53.35 £35.00
Median % change year-on-year -15.65% +52.43% +42.86%
75th Percentile £63.95 £67.50 £57.50
90th Percentile £75.25 £79.51 £68.75
UK median hourly rate £37.50 £45.00 £23.91
% change year-on-year -16.67% +88.21% +5.89%

Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Analyst trend for jobs with a WFH option

Service Desk Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Desk Analyst.

Service Desk Analyst daily rate for jobs with a WFH option

Service Desk Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Service Desk Analyst over the 6 months to 12 May 2024.

Service Desk Analyst daily rate histogram for jobs with a WFH option

Service Desk Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Desk Analyst.

Service Desk Analyst hourly rate for jobs with a WFH option

Service Desk Analyst
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Service Desk Analyst over the 6 months to 12 May 2024.

Service Desk Analyst hourly rate histogram for jobs with a WFH option

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 12 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Desk Analyst in the job title.

1 41 (59.42%) Customer Service
2 38 (55.07%) Windows
3 37 (53.62%) Active Directory
3 37 (53.62%) Social Skills
4 33 (47.83%) Microsoft 365
4 33 (47.83%) Microsoft
5 23 (33.33%) Windows 10
6 22 (31.88%) ITIL
7 19 (27.54%) Public Sector
7 19 (27.54%) ServiceNow
8 17 (24.64%) Microsoft Office
8 17 (24.64%) Microsoft Exchange
9 16 (23.19%) Problem-Solving
10 15 (21.74%) Service Management
11 11 (15.94%) ITSM
12 10 (14.49%) Incident Management
12 10 (14.49%) Security Cleared
13 9 (13.04%) SC Cleared
13 9 (13.04%) Azure
14 8 (11.59%) Entra ID
14 8 (11.59%) SLA
15 7 (10.14%) Migration
16 6 (8.70%) Organisational Skills
16 6 (8.70%) Analytical Skills
17 5 (7.25%) Android
18 4 (5.80%) Digital Strategy
18 4 (5.80%) Mac OS
18 4 (5.80%) Microsoft Intune
18 4 (5.80%) Apple iOS
18 4 (5.80%) Software Licensing

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (24.64%) Microsoft Exchange
2 2 (2.90%) SharePoint
Applications
1 17 (24.64%) Microsoft Office
2 1 (1.45%) Microsoft Excel
Cloud Services
1 33 (47.83%) Microsoft 365
2 9 (13.04%) Azure
3 8 (11.59%) Entra ID
4 2 (2.90%) OneDrive
5 1 (1.45%) AWS
Communications & Networking
1 2 (2.90%) DHCP
1 2 (2.90%) DNS
1 2 (2.90%) Internet
1 2 (2.90%) VoIP
1 2 (2.90%) VPN
2 1 (1.45%) Broadband
General
1 37 (53.62%) Social Skills
2 19 (27.54%) Public Sector
3 6 (8.70%) Analytical Skills
3 6 (8.70%) Organisational Skills
4 3 (4.35%) Manufacturing
5 2 (2.90%) French Language
5 2 (2.90%) Spanish Language
5 2 (2.90%) Telecoms
6 1 (1.45%) Electronics
6 1 (1.45%) Finance
6 1 (1.45%) German Language
6 1 (1.45%) Health Technology
6 1 (1.45%) Inclusion and Diversity
6 1 (1.45%) Italian Language
6 1 (1.45%) Law
6 1 (1.45%) Legal
6 1 (1.45%) Marketing
6 1 (1.45%) Swedish Language
Miscellaneous
1 2 (2.90%) BYOD
1 2 (2.90%) Management Information System
1 2 (2.90%) NHS
2 1 (1.45%) Blackberry
2 1 (1.45%) Driving Licence
2 1 (1.45%) iPhone
2 1 (1.45%) Life Science
2 1 (1.45%) Smartphone
Operating Systems
1 38 (55.07%) Windows
2 23 (33.33%) Windows 10
3 5 (7.25%) Android
4 4 (5.80%) Apple iOS
4 4 (5.80%) Mac OS
5 2 (2.90%) Windows 7
6 1 (1.45%) Windows Server
Processes & Methodologies
1 41 (59.42%) Customer Service
2 22 (31.88%) ITIL
3 16 (23.19%) Problem-Solving
4 15 (21.74%) Service Management
5 11 (15.94%) ITSM
6 10 (14.49%) Incident Management
7 7 (10.14%) Migration
8 4 (5.80%) Digital Strategy
8 4 (5.80%) Problem Management
8 4 (5.80%) Service Delivery
8 4 (5.80%) Software Licensing
9 3 (4.35%) Customer-Centric Approach
9 3 (4.35%) Customer-Centricity
9 3 (4.35%) Mobile Device Management
10 2 (2.90%) Coaching
10 2 (2.90%) Collaborative Working
10 2 (2.90%) Continuous Improvement
10 2 (2.90%) Customer Engagement
10 2 (2.90%) Mentoring
10 2 (2.90%) Server Monitoring
Programming Languages
1 2 (2.90%) SQL
Qualifications
1 10 (14.49%) Security Cleared
2 9 (13.04%) SC Cleared
3 3 (4.35%) Degree
3 3 (4.35%) DV Cleared
4 2 (2.90%) ITIL Certification
4 2 (2.90%) ITIL Foundation Certificate
5 1 (1.45%) A+ Certification
5 1 (1.45%) AWS Certification
5 1 (1.45%) MCSE
5 1 (1.45%) Microsoft Certification
5 1 (1.45%) Network+ Certification
Quality Assurance & Compliance
1 8 (11.59%) SLA
2 2 (2.90%) Disclosure Scotland
System Software
1 37 (53.62%) Active Directory
2 3 (4.35%) BitLocker
3 1 (1.45%) Virtual Desktop
Systems Management
1 4 (5.80%) Microsoft Intune
2 2 (2.90%) Jamf Pro
3 1 (1.45%) SCCM
Vendors
1 33 (47.83%) Microsoft
2 19 (27.54%) ServiceNow
3 2 (2.90%) Citrix
3 2 (2.90%) Dell
3 2 (2.90%) Mitel
3 2 (2.90%) SAP
4 1 (1.45%) Apple
4 1 (1.45%) BeyondTrust
4 1 (1.45%) Equitrac
4 1 (1.45%) iManage