Service Desk Support Analyst Contracts with Work from Home Options

Service Desk Support Analyst
UK > Work from Home

The median Service Desk Support Analyst daily rate in Work from Home is £150 according to job vacancies posted during the 6 months to 31 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
31 May 2024
Same period 2023 Same period 2022
Rank 342 461 586
Rank change year-on-year +119 +125 -102
Contract jobs requiring a Service Desk Support Analyst 4 4 31
As % of all contract jobs with a WFH option 0.027% 0.017% 0.070%
As % of the Job Titles category 0.029% 0.017% 0.073%
Number of daily rates quoted 4 3 16
10th Percentile £127 £151 £131
25th Percentile £142 £171 -
Median daily rate (50th Percentile) £150 £208 £150
Median % change year-on-year -27.71% +38.33% -
75th Percentile £151 £216 £170
90th Percentile £152 £218 £194
UK median daily rate £175 £185 £160
% change year-on-year -5.41% +15.63% +10.34%
Number of hourly rates quoted 0 0 2
10th Percentile - - £15.38
25th Percentile - - £15.94
Median hourly rate - - £16.88
75th Percentile - - £17.82
90th Percentile - - £18.38
UK median hourly rate £17.83 £16.00 £18.38
% change year-on-year +11.44% -12.95% +28.98%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,673 23,018 42,241
% of contract IT jobs with a recognized job title 93.52% 95.28% 95.63%
Number of daily rates quoted 9,245 16,317 30,649
10th Percentile £325 £360 £356
25th Percentile £425 £444 £429
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.69% +2.76% +7.69%
75th Percentile £638 £650 £630
90th Percentile £750 £750 £725
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.69%
Number of hourly rates quoted 565 528 572
10th Percentile £14.26 £16.98 £13.50
25th Percentile £22.75 £25.53 £19.50
Median hourly rate £44.74 £52.50 £35.50
Median % change year-on-year -14.78% +47.89% +52.25%
75th Percentile £65.00 £66.94 £57.50
90th Percentile £75.25 £76.80 £68.70
UK median hourly rate £37.50 £45.00 £24.15
% change year-on-year -16.67% +86.37% +9.75%

Service Desk Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Support Analyst trend for jobs with a WFH option

Service Desk Support Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Desk Support Analyst.

Service Desk Support Analyst daily rate for jobs with a WFH option

Service Desk Support Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Desk Support Analyst.

Service Desk Support Analyst hourly rate for jobs with a WFH option

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 31 May 2024, Service Desk Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Desk Support Analyst in the job title.

1 4 (100.00%) Microsoft Office
1 4 (100.00%) Microsoft 365
1 4 (100.00%) Social Skills
2 3 (75.00%) Customer Service
2 3 (75.00%) Entra ID
2 3 (75.00%) Windows 10
2 3 (75.00%) Microsoft Intune
2 3 (75.00%) Mobile Device Management
2 3 (75.00%) Azure
2 3 (75.00%) Active Directory
2 3 (75.00%) Windows
3 1 (25.00%) MCSE
3 1 (25.00%) Business Intelligence
3 1 (25.00%) Microsoft
3 1 (25.00%) Microsoft Certification
3 1 (25.00%) ITIL Certification
3 1 (25.00%) SAP
3 1 (25.00%) ITIL
3 1 (25.00%) Service Management
3 1 (25.00%) ITSM
3 1 (25.00%) Electronics
3 1 (25.00%) Telecoms
3 1 (25.00%) Finance
3 1 (25.00%) Manufacturing
3 1 (25.00%) Business Continuity
3 1 (25.00%) Programme Management
3 1 (25.00%) AWS
3 1 (25.00%) Network Management
3 1 (25.00%) Marketing
3 1 (25.00%) French Language

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (100.00%) Microsoft Office
Cloud Services
1 4 (100.00%) Microsoft 365
2 3 (75.00%) Azure
2 3 (75.00%) Entra ID
3 1 (25.00%) AWS
General
1 4 (100.00%) Social Skills
2 1 (25.00%) Electronics
2 1 (25.00%) Finance
2 1 (25.00%) French Language
2 1 (25.00%) Manufacturing
2 1 (25.00%) Marketing
2 1 (25.00%) Public Sector
2 1 (25.00%) Spanish Language
2 1 (25.00%) Swedish Language
2 1 (25.00%) Telecoms
Operating Systems
1 3 (75.00%) Windows
1 3 (75.00%) Windows 10
Processes & Methodologies
1 3 (75.00%) Customer Service
1 3 (75.00%) Mobile Device Management
2 1 (25.00%) Business Continuity
2 1 (25.00%) Business Intelligence
2 1 (25.00%) Chat Support
2 1 (25.00%) Digital Marketing
2 1 (25.00%) ITIL
2 1 (25.00%) ITSM
2 1 (25.00%) Network Management
2 1 (25.00%) Programme Management
2 1 (25.00%) Service Management
Qualifications
1 1 (25.00%) AWS Certification
1 1 (25.00%) ITIL Certification
1 1 (25.00%) MCSE
1 1 (25.00%) Microsoft Certification
System Software
1 3 (75.00%) Active Directory
Systems Management
1 3 (75.00%) Microsoft Intune
Vendors
1 1 (25.00%) Microsoft
1 1 (25.00%) SAP
1 1 (25.00%) ServiceNow