1 to 2 of 2 1st Line Support Engineer Jobs in County Antrim

1st Line Support Engineer Are you IT savvy with the ability to take calls and offer basic IT Support? Are you available from mid-July through until at least Oct 2024? If so, we have a great opportunity for you to … work for our client on a temporary basis initially. You will have previous experience within 1st Line Support or similar, or have a passion for IT/computer systems, eg you have built/rebuilt computers or have a real interest in or understanding of … of these shifts but you are able to swap with other members of staff if pre-agreed. The role involves answering calls relating to 1st line technical issues such as basic trouble shooting, password resets, unlocking accounts, internet issues etc. The calls will cover fault resolution, handling more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and … creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your … responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product more »