Gloucester, Gloucestershire, South West, United Kingdom
Omega Resource Group
3rdLine Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rdline service desk engineer to be responsible for providing all levels of technical support … The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rdLine Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rdline engineers acting as an … escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rdline infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with more »
Role: 3rdLine Service Desk Engineer Role Type: Permanent Location - On-site Gloucester Salary - £38,000>£42,000 The 3rdLine Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a … take ownership of user problems and will work proactively to troubleshoot, respond and resolve end-user issues. Role Responsibilities Providing support to 1st, 2nd & 3rdline engineers acting as an escalation resolution point for our customers Providing senior technical support to customers Building and maintaining good working … relationships with Project Managers in order to lead on 3rdline infrastructure projects, ensuring projects are completed in line with timeframes and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions more »
Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rdLine Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per … annum DOE Type: Permanent, Full-Time (37.5 hours per week) The Role: As a 3rdLine Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service … to, and resolve end-user issues. Duties and Responsibilities: Act as an escalation resolution point for our customers, providing support to 1st, 2nd, and 3rdline engineers. Deliver senior technical support to customers. Coach 2nd Line and 1st Line staff on technical skills more »
Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rdLine Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per … annum DOE Type: Permanent, Full-Time (37.5 hours per week) The Role: As a 3rdLine Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service … to, and resolve end-user issues. Duties and Responsibilities: Act as an escalation resolution point for our customers, providing support to 1st, 2nd, and 3rdline engineers. Deliver senior technical support to customers. Coach 2nd Line and 1st Line staff on technical skills more »