Service Performance Analyst
- Hiring Organisation
- Adroit People Ltd
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
DAYS/WEEK Keywords; MTTR/MTBF, Service Performance,CAB Job Spec Purpose: Monitor day-to-day service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health ...