1 Actionable Insight Jobs in Staffordshire

You will have the opportunity to analyse and evaluate detailed operational data sets, then transform them into informative overviews for the end user. The insight provided will be through both visual representations of data as well as written commentary. This will support key stakeholders to make data driven decisions. … to understand the drivers that influence WFM. Monitoring adherence to SLAs across the contact centre and identifying areas that require improvement. Providing actionable recommendations which can be implemented to increase efficiencies within the contact centre. Producing periodic reports, including summarised findings. Developing and maintaining the operational more »