Customer Operations Insights Analyst Shell
- Location
- Milton Keynes, England, United Kingdom
quality and governance, and ensuring accurate regulatory and compliance reporting. Working closely with stakeholders across the business, you will translate complex data into clear, actionable recommendations that improve customer and operational outcomes. What you’ll be doing Insight, Analysis & Reporting Develop and maintain analytical models to understand trends … performance, and emerging risks Produce regular and ad-hoc MI, dashboards, and insight packs for operational and senior stakeholders Translate data into clear, actionable recommendations that support strategic and operational decision-making Process Optimisation & Performance Improvement Develop, monitor and evolve operational KPIs including SLA performance, throughput, backlog ...