Service Delivery Manager - £50K - £80K - Nottingham
Nottingham, Nottinghamshire, United Kingdom
Adecco
the client experience. Key Responsibilities Serve as the main point of contact for senior client stakeholders. Manage all operational issues related to service and project delivery. Develop and execute service improvement strategies to resolve client issues and consistently exceed expectations. Translate client requirements, issues, and escalations effectively within the … operational processes and client efficiency. Ensure service and contract performance aligns with client expectations and contractual obligations. Adhere to the company's Information Security Management System (ISMS) and related policies to maintain high standards of security. Qualifications, Knowledge, and Experience Essential : Proven experience in service delivery management. Strong communication … and stakeholder management skills at a senior level. Commercial experience managing contractual requirements and ensuring adherence to commitments. Desirable : ITIL certification. Experience with SDI or ISO20001 accreditation. Knowledge of Agile project management methodologies. more »
Employment Type: Permanent
Salary: £50000 - £80000/annum Bonus
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