Tyneside, Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Ronald James
remote, collaborative environment. Pragmatic problem-solving skills and adaptability to change. Passion for personal growth and improving ways of working. Desirable Skills: Familiarity with AWS services (SNS/SQS, S3, CloudFormation) and DevOps principles. Experience with Docker, AWS ECS, or Kubernetes. Knowledge of modern frontend frameworks/tools such as Vite and Next.js. Experience with end-to-end testing More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Reed
Senior Data Engineer in a cloud environment, with openness to various data platforms including AWS, Azure, and Google Cloud. Strong knowledge of data services across multiple platforms (e.g., AWS S3, Redshift, Glue, Azure Blob Storage, Google BigQuery). Expertise in data modelling (Dimensional, Data Vault, Enterprise). Experience designing and implementing modern data architectures. Proficiency with integration/orchestration More ❯
We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play a key role in … ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon … capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ More ❯
We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play a key role in … ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon … capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ More ❯