1 to 1 of 1 Applications Support Jobs in the West Midlands

place where you're valued, challenged, and inspired! Job Description Due to continued growth, we are now seeking a Head of Product/Application Support to join our IT Department at our Rugby site. As Head of Product/Application Support You will be responsible for … a competitive salary and package with the opportunity to work for a forward thinking market leader. Job responsibilities of Head of Product/Application Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the … customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders more »