3 Autotask Jobs in the East of England

to communicate effectively at a technical and non-technical levelTroubleshoot a variety of issues, either by applying knowledge you have gained or researching fixes.Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met.Proactively check monitoring alerts, diagnose faults, and raise awareness more »

and MS Excellent telephone manner and good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform – Service-Now, AutoTask etc The Company This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be more »

experience as a Service Desk Manager or similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask ticketing system or similar. Knowledge of ITSM and RMM tools. Leading and Motivating Teams. Completing 121’s and appraisals Develop and continuously improve ITIL more »