Forecast, Planning & MI Analyst
Newcastle Upon Tyne, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
NHS Business Services Authority
of the job You will have responsibility for Real Time and Workflow management, forecasting and coordinating resource planning activities within the Contact Centre and Back Office functions across Citizen Services. With a specific focus on working pattern flexibility, resource optimisation and holiday/shrinkage control to enable all … the ability to work through others and manage your own direct responsibilities. Experience of working in a similar role within a Contact Centre or Back Office is essential. The post-holder will be naturally curious looking for improvements and new opportunities around both processes and technology, but balancing … level Experience Essential Demonstrable previous relevant experience in data analysis, retrieval and resource planning within a contact centre environment Desirable Experience of planning for Back Office Personal Qualities, Knowledge and Skills Essential Excellent working knowledge of Excel spreadsheets including creating, maintaining and interrogating data contained within them Working more »
Employment Type: Permanent
Salary: £29970.00 - £36483.00 a year
Posted: