SIAM Critical Incident Manager
Solihull, England, United Kingdom
HCLSoftware
point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications / Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies / … at all levels of the organization, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills Other note / s: 6 months to 1 year contract Main core experience on managing major incident bridges and communications. Candidate Data Privacy Notice https: / / www.hcltech.com / candidate-privacy-notice more »
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