1 to 4 of 4 Case Management Jobs in Birmingham

basis. You will play a critical role in maintaining and optimising our IT systems to ensure smooth and efficient operations. Your expertise in document management systems, case management systems, Office 365, and Windows will be essential in supporting our legal professionals and administrative staff. Key Responsibilities Manage … maintain, and troubleshoot document management systems (DMS) and case management systems (CMS) to ensure they are functioning correctly and efficiently. Provide technical support for Office 365 applications, including email, SharePoint, OneDrive, Teams, and other collaboration tools. Install, configure, and upgrade Windows operating systems and software applications. Perform … and support activities. Qualifications Proven experience as an IT Technician or similar role within a law firm or professional services environment. Proficiency with document management systems (e.g., iManage, NetDocuments) and case management systems (e.g., Clio, ProLaw). Strong knowledge of Office 365 applications and administration. Expertise in more »

You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages … including the practice management system; Propose, design and implement new and innovative systems and analyse existing systems to determine opportunities for streamlining and performance enhancement; When required, assist with business process analysis with a view to further enhancing and developing workflow processes; Work closely with the Projects team with more »

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

Provide in-depth knowledge of the D365 CE applications and evaluate the customer’s business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson’s PMO function. Responsible for documenting the business requirements which express …/Quote/Order/Invoice) Marketing and campaigns Including Add-ons e.g., Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and more »