10 of 10 Conflict Resolution Jobs in the North West

facilitation of PI Planning, Scrum of Scrums/ART Sync, and Inspect & Adapt. Hands-on with Agile tooling (Jira), dashboards, and flow/predictability metrics. Strong coaching, mentoring, and conflict resolution skills; able to influence without authority. Excellent communication with technical and non-technical stakeholders; crisp written documentation. Nice to Have Experience supporting software engineering and application support More ❯

to embrace a culture of continuous improvement. Identify and navigate roadblocks with confidence, ensuring smooth sprint progress. Foster a collaborative and high-performing team environment, encouraging open communication and conflict resolution. Exhibit strong leadership qualities, demonstrating integrity and emotional intelligence in all interactions. Engage with stakeholders to ensure alignment and continuous progress towards sprint goals and OKRs. Facilitate risk More ❯

to embrace a culture of continuous improvement. Identify and navigate roadblocks with confidence, ensuring smooth sprint progress. Foster a collaborative and high-performing team environment, encouraging open communication and conflict resolution. Exhibit strong leadership qualities, demonstrating integrity and emotional intelligence in all interactions. Engage with stakeholders to ensure alignment and continuous progress towards sprint goals and OKRs. Facilitate risk More ❯

Work as the technical leader within the team Responsible for the fortnightly technical output Collaborating with Product Owners on tactical delivery Drive Agile across the team Mentoring, coaching, training, conflict resolution, etc Experience Required - Excellent hands on knowledge of C#/.net Strong engineering architecture, design patterns and principles. Proven ability of designing and developing microservices and distributed More ❯

RFI) and invitation to tender processes Stakeholder Management Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirement elicitation process, resolving conflict as and when required. Processes & Controls Maintain awareness of industry best practice methods, tools and techniques, and recommend changes to existing analysis processes where appropriate Collaborate with key internal More ❯

RFI) and invitation to tender processes Stakeholder Management Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirement elicitation process, resolving conflict as and when required. Processes & Controls Maintain awareness of industry best practice methods, tools and techniques, and recommend changes to existing analysis processes where appropriate Collaborate with key internal More ❯

customer service by resolving post-sale queries and complaints with professionalism and care. Key Responsibilities Handle customer communications via phone and letter Take ownership of complaints, ensuring first-time resolution Maintain high quality standards to enhance customer satisfaction Work independently and collaboratively to resolve issues Meet individual and team KPIs What You'll Need Strong written communication and conflict resolution skills Proficiency in MS Word, Excel, and general IT systems Ability to thrive in a fast-paced, evolving environment Solid understanding of consumer rights Confidence in managing escalated and challenging situations Working Pattern Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday Weekend shifts (approx. 1 in 5): Saturday: 9:00 AM More ❯

customer service by resolving post-sale queries and complaints with professionalism and care. Key Responsibilities Handle customer communications via phone and letter Take ownership of complaints, ensuring first-time resolution Maintain high quality standards to enhance customer satisfaction Work independently and collaboratively to resolve issues Meet individual and team KPIs What You'll Need Strong written communication and conflict resolution skills Proficiency in MS Word, Excel, and general IT systems Ability to thrive in a fast-paced, evolving environment Solid understanding of consumer rights Confidence in managing escalated and challenging situations Working Pattern Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday Weekend shifts (approx. 1 in 5): Saturday: 9:00 AM More ❯

Pay up to £57,946 - £68,205, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people More ❯

areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint … trends to identify root causes and implement preventive measures to address recurring issues. Prepare and present reports on complaint resolution, and customer feedback to management and key stakeholders. Act as a liaison between Centre operations and other departments to ensure alignment and consistency in addressing customer concerns. Skills, Experience and Qualifications: Proven experience in a customer service, call centre … assurance and complaint handling. Strong understanding of centre operations, customer service best practices, and performance metrics. Excellent communication and interpersonal skills, with a focus on empathy, active listening, and conflict resolution. Proficiency in using CAFM software and tools to track and monitor customer interactions and performance metrics. Analytical mindset with the ability to identify trends, patterns, and root causes More ❯