Head of IT Operations
London, United Kingdom
Clarksons
strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it’s our people that drive success for our clients.To understand more including day-to-day life at Clarksons, visit us at Role SummaryWorking within the ServiceDesk and Service Delivery team … are achieved and exceeded, proved through robust and trusted reporting and continuous monitoring of all aspects of the Service Desk.Ensure all Service Levels, Critical Success Factors and KPIs are adhered to, monitored, and reported on.Ownership of all reporting requirements to enable service improvement and production of … meetings, monthly One to One’s and performance reviews with the London Support Team.Organise and prioritize work for Service Desk team to ensure critical issues are being addressed in an acceptable timeframe and in compliance with internal SLA’s.Identify, capture, and provide monthly reporting on key service desk more »
Salary: £ 70 K
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