Manchester, England, United Kingdom Hybrid / WFH Options
Harnham
Customer Data Analyst Up to £50,000 + bonuses Remote (UK) A fantastic opportunity to join one of the UK's leading retail brands as a Customer Data Analyst. THE COMPANY This company is the home improvements division of one of the UK's top multinational retail … companies. They are currently expanding and seeking a Customer Data Analyst to join their Analytics and Data Science team. In this role, you will collaborate with the Analytics Manager to deliver high-quality analytics and insights. You will engage with various stakeholders to enhance customer understanding across … the organization, shaping future strategies, improving customer experience, increasing engagement, driving revenue, and enhancing business efficiencies. ROLE AND RESPONSIBILITIES Develop analyses related to customer understanding, CRM & Loyalty, marketing performance, and broader retail insights Deliver post-implementation reviews (PIRs) related to business loyalty schemes and CRM activities, identifying opportunities more »
IT Customer Service Analyst - York City Centre Do you have a passion for Customer Service, technology and want to start a career in IT? This is an exciting IT Support role that comes with full training and progression for the right candidate! The role includes answering contacts … responsibilities with the potential to secure permanency. The Role: This company is committed to providing a first-class service. They think, talk and act "customer", not tickets - You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK … or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable. Skills & Knowledge: Excellent customer service Communication skills (both verbal and written) essential Have a genuine interest in working in the IT sector Technical knowledge desirable Attention to detail more »
Wallsend, England, United Kingdom Hybrid / WFH Options
Newcastle Building Society
About the role: We are excited to be looking for a Customer Outcomes Analyst to join our team. The Customer Outcomes department is a centralised support, providing oversight and assurance and sits within the Chief Customer Officer’s function. The role is primarily responsible for providing … assurance and good customer outcomes through outcomes based testing. This is demonstrated by taking a risk based approach to tracking and identifying areas for testing, scope creation and performing testing. The role is also responsible for delivering the findings through root cause analysis and engaging with business areas to … competent in producing and delivering concise reporting to key stakeholders. Your demonstrable understanding of mortgages and/or savings, FCA regulation/guidance and customer outcome activities is key to carrying out this role successfully. As is an understanding of compliance with internal policies and regulations, as well as more »
