Hemel Hempstead, Hertfordshire, South East, United Kingdom
Thrive Homes
Complaints Handler/CustomerEngagement & Insight Officer Hemel Hempstead (Hybrid/Smart Working) Salary up to £35,212 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated CustomerEngagement & Insight Officer … to join our Customer Services department. As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction. Thrive is proud to deliver flexibility for … out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team. Updating and sharing complaints dashboards with the business to ensure complaints more »
The chosen Technical Architect will join the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and the CustomerEngagement Platform (CEP) as our client integrates a new … areas with CRM is essential. Previous experience designing solutions for large corporations that utilise CRM platforms is essential. Recent experience in architecting solutions across Customer Identity Access Management (CIAM), Customer Data Platform (CDP), and CustomerEngagement Platform (CEP) is essential. TOGAF or similar architecture framework experience more »
Employment Type: Permanent
Salary: £90000 - £95000/annum 20% bonus + excellent corporate bene
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Willmott Dixon Group
D365 Developer (CE) Willmott Dixon are looking for an experienced D365 Developer (CE) with solid, hands-on experience of customisation development of Dynamics 365 CustomerEngagement (D365 CE). You may well also have some experience of delivering Power Platform services using the suite of Microsoft's Power … canvas and model driven apps. Ability to create business processes and custom connectors with Microsoft Power Automate. Experience of Implementing Dynamics 365 (CRM) solution: CustomerEngagement (Sales, Customer Service, Marketing) A good understanding of sales, marketing, business processes and how they relate to D365. Web Resources/… values and behaviours, Willmott Dixon could be the place for you! * Flexible * Fun * Uncomplicated * Genuine and friendly * Innovative and keen to improve * Responsive to customer needs Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Thrive Homes
Head of Customer Experience & Insight (Social Housing) Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Salary £75,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a Head of Customer Experience & Insight to oversee the Customer Experience … Team, which includes customerengagement and insights, complaints and the contact centre. The main focus of this role is to drive excellent performance and promote colleague development. The candidate will be responsible for improving and expanding the use of customer profiling and segmentation to ensure the delivery … of customer-centric services and engagement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away more »
Stevenage, England, United Kingdom Hybrid / WFH Options
Eutopia Solutions
Software Developer - Empowering CustomerEngagement! I'm looking for a talented Software Developer with skills in C#, XML, and SQL Server to play a critical role in a small team. Embrace a varied role covering development, support and testing in a hybrid work environment based out of Stevenage … your unique perspective to the team! Desired Skills for the Software Developer: Proficiency in C#, XML and SQL Server Desire for a varied role Customer-focused mindset under pressure Any experience of Blazor, microservices architecture/Dapper, .NET Core, XPath, LINQ to XML (.NET), XSL-FO, NoSQL/RavenDB … Files and/or ASP.NET MVC/REST would be ideal but by no means essential as training will be given Software Developer - Empowering CustomerEngagement! Location: Hybrid (2 days remote, 3 days Stevenage, Hertfordshire) Salary: £25-55k (depending on experience) Benefits: Bonus, pension, healthcare, life insurance more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Eutopia Solutions Limited
Software Developer - Empowering CustomerEngagement! I'm looking for a talented Software Developer with skills in C#, XML, and SQL Server to play a critical role in a small team. Embrace a varied role covering development, support and testing in a hybrid work environment based out of Stevenage … your unique perspective to the team! Desired Skills for the Software Developer: Proficiency in C#, XML and SQL Server Desire for a varied role Customer-focused mindset under pressure Any experience of Blazor, microservices architecture/Dapper, .NET Core, XPath, LINQ to XML (.NET), XSL-FO, NoSQL/RavenDB … Files and/or ASP.NET MVC/REST would be ideal but by no means essential as training will be given. Software Developer - Empowering CustomerEngagement! Location: Hybrid (2 days remote, 3 days Stevenage, Hertfordshire) Salary: £25-55k (depending on experience) Benefits: Bonus, pension, healthcare, life insurance more »
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
evolutions, identifying the natural solution for their needs that will support them to grow and change their business. You will be responsible for leading customerengagement around two key components of our Cloud & Applications portfolio. Firstly, what we call Developer Velocity; how we empower the Developer & Engineering communities … observing the impact that software code is having on end users, our customers have the power to grow and differentiate. Secondly, you will lead customerengagement around our Public Cloud portfolio. As our customers continue to adopt public cloud at speed, our role is to help them take … service opportunities: What youll do: Identify Developer Velocity & Public Cloud opportunities and develop pipeline within Customers Provide end-to-end opportunity ownership Assist the customer through a process of understanding their requirements, defining a solution, creating a compelling proposition and will be responsible for negotiating commercials and closing the more »
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
skills across the entire team. Participates in proposal presentations and also presents Computacenter Technology Sourcing services to clients. Design (~40%) Assesses and qualifies complex customer opportunities and engagements. Detailed analysis of the customer and technological requirements based on various tender documents. Develops an efficient and consistent solution design … with the objective of an end-to-end solution that fulfils all aspects of the customer requirements. Proactively communicates with all relevant contacts in the bid team, including management, as well as all internal and external service providers involved. Drives the involvement and collaboration of all internal departments involved … Designs and manages delivery of complex Transition & Transformation projects bids in time, quality and budget and in compliance with CC best practice. Responsible for Customerengagement, communication and governance, with associated delivery and change control responsibility and Identifies cost drivers and ways to optimise them. Provides regular project more »
Hatfield, Hertfordshire, United Kingdom Hybrid / WFH Options
Computacenter
skills across the entire team. Participates in proposal presentations and also presents Computacenter Technology Sourcing services to clients. Design (~40%) Assesses and qualifies complex customer opportunities and engagements. Detailed analysis of the customer and technological requirements based on various tender documents. Develops an efficient and consistent solution design … with the objective of an end-to-end solution that fulfils all aspects of the customer requirements. Proactively communicates with all relevant contacts in the bid team, including management, as well as all internal and external service providers involved. Drives the involvement and collaboration of all internal departments involved … Designs and manages delivery of complex Transition & Transformation projects bids in time, quality and budget and in compliance with CC best practice. Responsible for Customerengagement, communication and governance, with associated delivery and change control responsibility and Identifies cost drivers and ways to optimise them. Provides regular project more »
The chosen Technical Architect will join the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and the CustomerEngagement Platform (CEP) as our client integrates a new more »
Hertfordshire, South East, United Kingdom Hybrid / WFH Options
XACT PLACEMENTS LIMITED
driving sales success by providing technical expertise and support throughout the pre-sales process. You will collaborate closely with the sales team to understand customer requirements, propose solutions, and demonstrate the value of our clients products and services. Your deep understanding of network security technologies, coupled with strong communication … security, and more. Stay updated on the latest features, capabilities, and industry trends. Pre-Sales Support: Work closely with the sales team to understand customer needs and objectives. Develop tailored solutions and presentations to address specific customer requirements. Solution Design: Design comprehensive security architectures that leverage Fortinet products … to address customer challenges and achieve their security goals. Collaborate with the sales team and customers to refine and finalize solution designs. Product Demonstrations: Conduct engaging and informative product demonstrations to showcase the capabilities of Fortinets solutions. Highlight key features, functionalities, and benefits to effectively communicate value propositions. Proof more »
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
evolutions, identifying the natural solution for their needs that will support them to grow and change their business. You will be responsible for leading customerengagement around... APCT1_UKTJ more »