1 to 3 of 3 Customer Experience Jobs in County Antrim

a best-in-class schoolwear brand. With the companys long-established strength and success rooted in an unmatched commitment to product quality and exceptional customer service across all channels, their future vision is now focused on connected retail, creating a seamless experience for customers engaging with each of … its brands across all offline and online touchpoints. Leveraging new technologies to bring leading-edge digital environments to the shop floor, they enhance customer experience and customer service in the fulfilment of an omni-channel sales strategy. They are now looking for an IT Support Analyst to … Perform system maintenance, updates, and staff onboarding for software applications About You To be considered as an IT Support Analyst, you will need: - Previous experience in an IT support or helpdesk role, preferably within a fast-paced environment - Proficiency in Windows-based operating systems (10/11/Server more »

and drive business outcomes. You will play a key role in driving growth by developing new and existing client relationships and delivering first-class customer experience on high-profile engagements. The Data Analytics and AI team serve as trusted advisors, both practical and innovative, to embed innovative data … ensuring they deliver value and support the organization's strategic objectives. To qualify for the role, you must have. Minimum of 5 years of experience in data analysis and strategy, with a proven track record of creating impactful visual stories from complex datasets. A completed degree (bachelors, masters, or … PhD). Proven experience in setting up and leading a Data Analytics capability in a complex business environment. Broad knowledge of all areas of data across Data Architecture, Data Engineering, Data Science, Data Visualisation, Data Governance, and Data Operations. Excellent leadership and organisational skills, with a track record of more »

Overview: A leading SaaS provider is seeking an experienced Senior Customer Success Manager to build and maintain strong client relationships, focusing on customer satisfaction, retention, and growth. You will play a key role in onboarding new clients, managing renewals, and driving upsell opportunities in collaboration with sales. Your … efforts will reduce churn, increase customer retention, and improve the overall customer experience. Key Responsibilities: Client Onboarding: Guide clients through seamless onboarding and successful product implementation. Account Management: Serve as the primary contact for clients, addressing their needs and ensuring satisfaction. Retention & Upselling: Lead efforts in renewals, upselling … and cross-selling to drive growth within strategic accounts. Relationship Building: Cultivate strong, lasting relationships with key stakeholders. Customer Advocacy: Collaborate with internal teams to address challenges and improve the product based on feedback. Customer Success Initiatives: Lead training, focus groups, and customer engagement events to foster more »