1 to 6 of 6 Customer Experience Jobs in Derbyshire

required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service … in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience. more »

We want to provide products to everyone on any of lifes journeys. Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all the latest tech. Thats why, as we continue our journey, our aim is simple: to make every one of lifes … journeys better! As a Team Leader at East Midlands Airportyoull lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share … colleagues are, set clear and measurable targets, which are reviewed regularly. Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally. What our Store Leadership Team would love to see: Current more »

Role Overview: The Head of Digital will play a critical role in shaping and executing the digital strategy to enhance customer experience, streamline operations and drive business growth. This leadership position requires a strategic thinker with a strong background in all digital channels. This is a business critical … office. Key Responsibilities: Develop and implement a comprehensive digital strategy aligned with the organisation's goals and objectives Lead digital transformation initiatives to improve customer engagement, efficiency and service delivery Manage the UX team to oversee the design, development, and maintenance of digital platforms, including websites, mobile apps, and … customer portals. Lead and develop the digital team, fostering a culture of collaboration and continuous learning Ensure data security and comply with regulators Stay abreast of emerging technology and industry trends Qualifications and skills: Experience in a senior digital leadership roles in a regulated environment Strong knowledge of more »

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. The role involves diagnosing and fixing faults in hardware, networking and software. Role … additional information Ensuring that all issues are progressed to meet agreed SLA targets Ensuring that all issues are kept up to date and the customer is informed of the progress Ensuring that all issues are updated with the full resolution details prior to closure Logging information on the daily … Closing Date Friday, 28th June 2024 Start Date Monday, 8th July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Logical Team working Creative Initiative Non judgemental Patience Meticulous Qualifications any -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential more »

Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning window. Contribute to the wider Resource … Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi … Channel Resource Planning Cycle. Proficiency in Excel, with the ability to analyse large volumes of data. Experience in contact centre planning. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change more »

C/4 or above in GCSE maths AND English. Must have valid driver's license and access to vehicle. 3-12 months sales experience Been in the UK for the last 3 years. Skills requirements Communication skills, IT skills, Customer care skills, Initiative, Creative, Training to be … the responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and … generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close. A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation’s capabilities through demonstration of detailed product knowledge, competitor more »