1 to 25 of 312 Customer Experience Jobs in London

Job Description Job Title : Customer Experience Strategy Consultant Division : Integrated Marketing Group Location: London Hybrid working 2-3 days in the office per week Salary Bracket: £60k - £80k plus 10% bonus and benefits About the job Who we are. A Leading Data, Marketing Technology and Customer Experience … unrivalled domain expertise, innovative propositions, and leading-edge technological solutions. Integrated Marketing Group - Core Business Activities The Integrated Marketing Group leads the way in customer management by helping clients acquire, develop, and retain customers through effective customer strategy planning, optimising marketing campaigns and customer insight. Our work … technology. Our core business activities are detailed below: Strategy & consulting Consumer data Analytics and insight Marketing systems design, build and integration. Provision of hosted customer management services Multi-channel campaign execution How We Work Our policy is to recruit, develop and retain the absolute best staff and empower them more »

Customer Experience Transformation Manager 6-month contract London (hybrid) £670.42 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take … this team in the role of Customer Experience Transformation Manager. Role Responsibilities: We are currently seeking an experienced Customer Experience (CX) professional to join this team to help transform our Voice of Customer (VOC) capability. HSBC’s Net Promoter System (NPS) is instrumental to achieving … our CX ambitions and this role will be key in delivering against this agenda. In this role you will become a crucial part of the global SME for our VOC capability and help architect the strategy, design, and delivery of a large global scale transformation programme. This is fundamental in more »

transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets the needs and preferences of … our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate and implement ecommerce technology solutions, platforms, and … tools to support business objectives and enhance operational efficiency Team Leadership: Lead and inspire a team of ecommerce, digital transformation, and CX professionals, providing guidance, support, and mentorship to drive performance and foster a culture of innovation and collaboration Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including product management more »

are presented with best-in-class experiences. Manage a successful team consisting of three areas (manager of managers): Website Product, Website Operations and Digital Experience/CRO. The Websites team is responsible for managing the global websites, across Retail and non-Retail busiess areas, to maximize business KPIs and … manage the group and country channels on a day to day basis. General Duties Lead the definition of the website, onboarding and client’s customer experience by client segments, platforms and territories, working closely with region leads and global stakeholders. Act as the primary marketing interface into the … technology, product and delivery teams. Measure performance and optimise customer journeys. Liaising with product team to optimise the customer experience between the website and application forms, trading platforms, payment gateways and client account environments. Develop and maintain processes, communicate roadmaps and tactical plans to all stakeholders including more »

Head of Project Management - Terminal Design & Experience Permanent, Full Time (Open to contract) £90,000-£105,000 + strong benefits Travel The Change Partners are currently partnered with an Iconic Travel brand who are transforming their online and in-person customer experience, hiring a Head of Project … Management - Terminal Design & Experience. The Head of Project Management - Terminal Design & Experience will own the strategy and project management terminal construction (RIBA), infrastructure and design across the in-person passenger journey across two key terminals for the travel business. You will be working across terminal redevelopment, construction/design … space planning, infrastructure, buildings, project management, customer experience, customer service, operations, marketing, and retail. This role will: Lead end-to-end RIBA design projects intaital through to delivery. Deliver ongoing customer experience development to ensure a strong passenger journey across the terminals. Project manage and more »

us on this thrilling mission. Are you ready to be part of something extraordinary? What you’ll Do We are currently looking for a Customer Success Manager with a successful track record of account management and understanding of the media/creative agency industry within healthcare to join the … team! You will be responsible for maintaining ongoing customer relationships and networking, successful implementation , campaign renewals and feature upsell , contributing to sales , onboarding , training clients, minimising churn and ensuring timely and profitable results for both our customers and Doceree. As a technically savvy young professional with a strong drive … for results, you will be able to provide insights on client-to-business interactions, improve customer experience through product support, handling customer complaints and requests. Own client relationship management to drive measurable financial and strategic results for our clients ( pharma brands, media/creative agencies , and enterprise more »

only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on … consulting environment, with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be… About you: You can demonstrate a hunger for being inquisitive and a desire to improve more »

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview: Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex greenfield projects to figure out scope and next-steps. You'll need experience of customer more »

+ benefits Flexible working (2 days in the office per week) Our client Over the past few years, we’ve scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world’s most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. … digital transformation journey. Leveraging analytical expertise, stakeholder management, and the ability to drive alignment across global cross-functional teams to optimise customer experiences (CX) and maximise conversions across all online channels, this role will shape the global marketing narrative and support wider business and growth objectives. The Optimisation Strategist … will (in conjunction with global markets) lead digital marketing optimisation efforts, CX enhancement, and project management related to digital marketing effectiveness. This role is not involved in the creation/planning of digital marketing campaigns – this is led by global markets and respective agencies. This role requires strong stakeholder management more »

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant opportunity … to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication skills … Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex greenfield projects to figure out scope and next-steps. You'll need experience of customer more »

Digital Experience Manager London (Hybrid) £35,000-£40,000 THE COMPANY Great opportunity for a digital content expert to join a publishing company and help to improve end-to-end digital customer experience! THE ROLE As the Digital Experience Manager you will manage the WordPress estate … and work closely with teams across editorial, marketing & technology. You will be a self-starter with a passion for digital product and improving customer experience and will work closely with the CTO who you will directly report into YOUR SKILLS AND EXPERIENCE Experience working in the … digital content/experience space THE BENEFITS £35,000-£40,000 HOW TO APPLY Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

innovation and strategic thinking for customers, products and services. You will focus on the Design and Management of the banks future propositions, features and customer experience, whilst remaining in partnership with the Retail Services Senior Leadership team. The organisation are evolving and going through significant growth, 'Digital First … accessible for all. As they aim to increase the pace at which they deliver change and enhancements to services and products, maintaining alignment with customer expectations and the increased competition in the UK savings market. Based on this, the role will include: Streamline processes. Clear process and ownership Greater … less iterative and responsive, with documents reviewed and enhancements made on a more regular basis. Own the development of the organisations strategy long-term customer/Retail strategy Identify new Digital innovations to enhance customer experience including technical opportunities offered by suppliers to enrich customer offering more »

Customer Data Analyst Up to £50,000 + bonuses Hybrid - London A great opportunity to join one of the UK's leading retail brands as a Customer Data Analyst THE COMPANY The business is the home improvements subsidiary of one of the UK's leading multinational retail companies. … And they are currently undergoing a period of expansion and looking to add a Customer Data Analyst into their Analytics and Data Science team. Joining the team in this role, you will work alongside the Analytics Manager to produce high-quality analytics and insights. Whilst interacting with various stakeholders … to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue and improve efficiencies across the business. THE ROLE AND RESPONSIBILITIES Developing analysis related to understanding customers, CRM & Loyalty, marketing performance and broader retail insight requirements Deliver PIRs more »

Seniority Level: Mid-Senior Level #Ownership Here at PerfectDraft, we are on a mission to deliver the ultimate beer experience to our customers homes. Our business is at the intersection of ecommerce, technology and brewing. Our core product, the PerfectDraft machine, cools beer to a perfectly-chilled consistent temperature … to Belgian and German classics. All served exactly how the brewer intended. Our strategy to launch and grow the PerfectDraft brand, product range and customer base has been via our own Direct to Consumer ecommerce stores in Europe, with presence in 8 countries and now we are expanding this … a pivotal member, reporting directly to the Head of Growth at PerfectDraft UK. Your primary responsibility will be crafting and executing strategies to boost customer retention and loyalty through exceptional experiences. This role demands a profound understanding of customer behaviour, strong analytical prowess, and the ability to collaborate more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the … to clients You will support, train and mentor Account Executives in delivering all Paid Social planning and implementation Qualifications Good all-round client service experience Experience of Paid Social planning across at least medium-sized clients Paid Social activation experience Experience managing the finances for campaigns … Experience managing campaigns on Meta, Twitter, LinkedIn, TikTok Maintain relationships with the Paid Social partner community Good overall knowledge of MB2B (and dentsu) products and services Create insights based on data analysis to lead recommendations, optimisations and expansion of campaigns with clients Additional Information Dentsu is an equal opportunity more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

delivers for thousands of businesses a complete Digital document processing platform. This platform enables B2C customers to achieve digitization that optimizes cash flow, enhances customer loyalty, and boosts satisfaction. Your Impact: Lead the strategic introduction and growth of their "BPaaS" solution in the UK, setting the foundation for market … and strengthen partnerships in Compliance & Regulatory, Credit Control, Payment Integration, Accounts Receivables and Debt Collection Drive adoption and integration of our platform across B2C customer verticals including Energy & Utilities, Insurance, and Banking & Fintech, with a portfolio including top-tier clients Who You Are: A driven individual, go getter with … new partners to enhance functionality and, by listening to UK customers, drive B2C adoption of a platform that blends Billing, Customer Experience (CX), and Payments functionality. Seize this career-defining opportunity to establish and expand market presence in the UK, enhancing innovative invoicing solutions and reshaping financial transactions more »

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »