Customer Experience Jobs in Manchester

1 to 25 of 54 Customer Experience Jobs in Manchester

Customer Experience (CX) Manager

Greater Manchester, North West, United Kingdom
Hybrid / WFH Options
Forward Role
Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Customer Experience Specialist Apprentice - Service Advisor

845 Manchester Road, England
Mercedes-Benz of Whitefield
As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. Role The … role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding the … extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement Training Working more »
Employment Type: Advanced Apprenticeship
Salary: £10,982.40
Posted:

Customer Experience Specialist Apprentice - Star Expert

Brighton Rd, Stockport, England
Mercedes-Benz of Stockport
As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »
Employment Type: Advanced Apprenticeship
Salary: £10,982.40
Posted:

Customer Experience Specialist Apprentice - Star Expert

845 Manchester Road, England
Mercedes-Benz of Whitefield
As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »
Employment Type: Advanced Apprenticeship
Salary: £10,982.40
Posted:

Junior Customer Support Consultant

Manchester, North West, United Kingdom
Hybrid / WFH Options
Datix Limited
Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »
Employment Type: Permanent, Work From Home
Salary: £22,000
Posted:

Junior Customer Support Consultant - Graduate

Manchester, North West, United Kingdom
Hybrid / WFH Options
Datix Limited
Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »
Employment Type: Graduate, Work From Home
Salary: £22,000
Posted:

Technical Experience Specialist

Ashton-Under-Lyne, Greater Manchester, North West, United Kingdom
Hybrid / WFH Options
The Recruitment Co
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Performance Improvement Analyst

Manchester Area, United Kingdom
TalkTalk
operational performance and ensure we remain complaint across all processes. Working with both internal and external stakeholders, analysing a range of operational, business and customer data to identify ways to improve performance and compliance across touchpoints. With full accountability for improving performance and compliance against both qualitative and quantitative … metrics, you will take the lead on embedding a customer first focus culture at all levels and help us deliver a best-in-class offering. That means ensuring Partners are engaged with focus on customer experience, whilst delivering to company and commercial metrics to achieve their and … TalkTalk’s full potential. Your responsibilities Relentless passion for customer experience, always putting the customer first Reviews customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produces weekly management reports Analyses qualitative and quantitative data more »
Posted:

Customer Service Team Coach

Manchester, North West, United Kingdom
Johnson Controls
you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex more »
Employment Type: Permanent
Posted:

E-Commerce Executive

Manchester, England, United Kingdom
Scenic - Luxury Cruises & Tours
guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer satisfaction. Our team is committed to innovation, quality, and creating memories that last a lifetime. We are looking for an enthusiastic, commercially focused and … highly motivated E-commerce Executive with previous experience in a similar position, working for a privately owned business with the ability to work in a fast-paced environment. As the E-commerce Executive you will be responsible for driving our online offering by increasing conversions and direct bookings across … team who have significant growth targets and will be a key player in achieving those targets, whilst being passionate about delivering the best online experience for our guests in a creative and data led way. This is an exciting time to join as you’ll have the flexibility and more »
Posted:

CRM Manager

Manchester, North West, United Kingdom
Hybrid / WFH Options
Forward Role
fun, high energy, no hierarchy and lots of autonomy and ownership. If this sounds like you, read on! Responsibilities: Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance. Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar. Bring creativity and science to the creation of all comms creative. Map out all the significant customer journeys to develop customer experience and increase value. Track and measure the effect of all customer marketing initiatives … and campaigns to allow reporting and evaluation. Build solid relationships across the business and help build better customer experiences across all touchpoints. Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation. Manage customer data within marketing to guarantee they collect and use it compliantly more »
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Account Manager

Manchester Area, United Kingdom
IG
Account Manager/Customer Relationship Manager - Manchester/Hybrid Circa £40k OTE/£28-30k basic Our client is a respected technology solutions provider offering cutting-edge IT/SaaS, Unified Communications, Contact Center, Networking, Security, and Customer Experience solutions to enterprises and the public sector. … They are hiring multiple Account Managers/Customer Relationship Managers. Responsibilities include: Support Account Directors in managing key client accounts Directly manage assigned accounts to drive revenue retention & growth Identify cross-sell/upsell opportunities across IT/SaaS, Unified Communications, Contact Center, Networking, Security, Customer Experience solutions Develop expertise across the company's portfolio Qualifications: Experience in IT/SaaS, Unified Comms, Contact Center, Networking, Security, CX industries Proven success in achieving targets through account management/sales Strong commercial acumen & technology understanding Self-motivated & goal-oriented Full UK working rights, no more »
Posted:

Customer Data Analyst

Manchester, England, United Kingdom
Hybrid / WFH Options
Harnham
Customer Data Analyst Up to £50,000 + bonuses Remote (UK) A fantastic opportunity to join one of the UK's leading retail brands as a Customer Data Analyst. THE COMPANY This company is the home improvements division of one of the UK's top multinational retail companies. … They are currently expanding and seeking a Customer Data Analyst to join their Analytics and Data Science team. In this role, you will collaborate with the Analytics Manager to deliver high-quality analytics and insights. You will engage with various stakeholders to enhance customer understanding across the organization … shaping future strategies, improving customer experience, increasing engagement, driving revenue, and enhancing business efficiencies. ROLE AND RESPONSIBILITIES Develop analyses related to customer understanding, CRM & Loyalty, marketing performance, and broader retail insights Deliver post-implementation reviews (PIRs) related to business loyalty schemes and CRM activities, identifying opportunities, and more »
Posted:

Research Manager

Manchester, United Kingdom
First Achieve Ltd
Manager - Manchester, Hybrid 2 days a week After spending many millions overhauling their technical platform this business is investing heavily in delivering the best customer experience they possibly can. This means investing in your department and development of research in the organisation. If you enjoy working out the … science behind communication, designing surveys, delivering focus groups and you enjoy getting into the mind of the customer then providing in-depth research for this company with be for you. You will be focusing on Customer experience and working with the team using your research on how more »
Employment Type: Permanent
Salary: £40000 - £50000/annum
Posted:

Sales Order Processing, Entry Level

WN3, Wigan, Greater Manchester, United Kingdom
IRIS - Networx Services
Order Processing, Entry Level Full Time Permanent Salary : Competitive plus bonus Location: Wigan The Vacancy We have a fantastic opportunity for an organised and customer-focused individual to join our Sales Order Processing & Invoicing (SOP) team. In this role, you'll play a crucial part in ensuring our customers … flexible, can-do attitude and strong teamwork across the board. Being part of the SOP team opens doors to various career paths within Finance, Customer Support, Professional Services, and Sales. What will you be doing? As a SOP & Invoicing Associate, your day-to-day responsibilities will include: · Providing first … internal departments via phone, email, and our service desk system · Collaborating with teams to meet and maintain structured KPIs/SLAs · Delivering top-notch customer service to ensure a positive customer experience · Addressing order-related queries, invoicing issues, and processing refunds · Ensuring all daily/weekly/ more »
Employment Type: Permanent
Posted:

GMCR Clinical Product Director

Manchester, United Kingdom
Hybrid / WFH Options
Manchester University NHS Foundation Trust
the strategic development, design and implementation of the shared care record across the ICS to support better health and care, improved patient outcomes and experience, and better value and affordability. Contribute to the strategic leadership of the procurement, development, deployment, reengineering, optimisation and integration of the shared care record … of citizens across Greater Manchester. Here at HInM we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We are positively challenging traditional … working space. We combine remote working with two days a week on site in our state-of-the-art offices. If you want to experience working for an organisation that is empowering teams to create a positive working culture in a supportive and safe environment, making their staff feel more »
Employment Type: Fixed-Term
Salary: Negotiable
Posted:

Account Manager AM1C

Manchester, England, United Kingdom
Hybrid / WFH Options
Jobleads-UK
targets KEY RESPONSIBILITIES: Being responsible for creating and driving sales pipeline and growth in the corporate sector Ensuring profitability while striving to improve the customer’s experience. Making sure our customers understand the entire proposition and to understand and demonstrate the value we can bring to customers.. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: ESSENTIAL Other Requirements: Experience in Software Sales Background working in a reseller. Corporate Sector Experience ESSENTIAL DESIRABLE ESSENTIAL A strong background in solution selling is advantageous. A working knowledge of software sales in the corporate sector Experience of managing strategic customer accounts … relationships at all levels. Self-motivating and a desire to learn. Tenacious, resilient, and hardworking. Ability to build trust with customers and improve the customer experience of Bytes. Establishing a professional consultative relationship with customers up to and including C-Level, by developing a core understanding of their more »
Posted:

Area Manager, Nights

Bolton, England, United Kingdom
Amazon TA
on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are … locations. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our more »
Employment Type: Full Time
Posted:

Technical Experience Specialist

Ashton-Under-Lyne, Lancashire, United Kingdom
Confidential
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Custome... more »
Posted:

Technical Experience Specialist

Ashton-Under-Lyne, North West, United Kingdom
The Recruitment Co
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Custome... APCT1_UKTJ more »
Employment Type: Full Time
Posted:

Ecommerce Coordinator

Manchester Area, United Kingdom
Manière De Voir
Street, London. Role Overview As the Ecommerce Coordinator – Website & App, you will define and implement a high-performing strategy to maximise revenue and improve customer experience across our website and app. Identifying opportunities for growth and optimisation, you’ll work collaboratively with Marketing, Buying, Merchandising & Operations to lead … design. Setting and driving successful strategies for CRO & SEO. Reporting and analytics, with actionable insights. You Should Apply If Passionate about creating industry leading customer experiences. Problem solving aptitude, with strong organisational capability and attention to detail. At least 2 years’ experience in a Product Owner or similar … role. Experience managing internal or external development teams. Experience with Shopify. Solid technical understanding and knowledge of UX, CRO & SEO. The Interview Process Stage 1 – Internal Recruiter call (15 mins) Stage 2 – initial chat (30 mins) an introductory conversation with the hiring manager to learn more about yourself more »
Posted:

Customer Services Associate - 1st Line (Payroll), Level 2

Wigan, England, United Kingdom
IRIS - Networx Services
Technical Customer Support Agent Salary Competitive plus bonus Location Wigan, UK Permanent, Full Time Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries. What will you be doing? As a Customer … be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: * Responding to customer queries and providing assistance with our products * Organising and documenting cases in our CRM system for our expert teams * Investigating and resolving queries efficiently … targets to keep our customers happy * Prioritising tasks and meeting SLAs to ensure smooth operations * Contributing ideas to improve our knowledge base and enhance customer experience * Being a positive team player, supporting your colleagues and working towards common goals * Embodying our IRIS values and representing our brand with more »
Posted:

Quality Assurance Assessor

Salford, Greater Manchester, North West, United Kingdom
Hybrid / WFH Options
First Central Insurance & Technology Group
First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of £25,000 - £28,000 depending on experience Monday to Friday, no weekends! Hybrid working: 4 days from home and 1 day in the office after training Fully supportive team throughout … most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous more »
Employment Type: Permanent, Work From Home
Salary: £28,000
Posted:

Senior Product Analyst

Manchester, England, United Kingdom
Harnham
opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »
Posted:

Service Engineer

Manchester, North West, United Kingdom
Disab
Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »
Employment Type: Permanent
Salary: £55,000
Posted:
Customer Experience
Manchester
10th Percentile
£24,196
25th Percentile
£27,000
Median
£43,500
75th Percentile
£61,250
90th Percentile
£111,000