1 to 25 of 29 Customer Experience Jobs in Scotland

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »

Experience Designer (UX Designer) Edinburgh, Hybrid working £45,000 - £55,000 Basic + bonus & benefits. Are you an Experience Designer with 3 years plus experience in this field or Service Design? Do you work for an established agency or corporate business? Would you like to change your … a platform to develop your skills and challenge yourself in a collaborative environment? Your new role would be a challenging permanent opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure … a seamless customer experience, you will document and present the service design process and outcomes, providing recommendations and guidelines for implementation and scaling. In addition you will facilitate co-creation workshops and discovery sessions with users, customers, and stakeholders to generate ideas and concepts for service improvement or more »

The role will be focused on maintaining and improving customer satisfaction to aid the business goals of retaining and growing existing business. Key to success will be customer engagement aiding stronger customer relationships in turn improving customer loyalty. The day-to-day responsibilities will be ensuring … service levels are met and all customer queries are acted upon in a timely manner, development of Service Reviews and increasing/developing customer feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific reporting and KPI … s to enhance the overall service level. Responsibilities Service Management Builds deep and trusted relationships with the customer, at all levels and is seen as the go to person in relation to all service delivery matters. Manage customer queries to resolution ensuring a timely and satisfactory outcome for more »

Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we … their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At … the contribution of all our people, whatever their background or stage in their career. We welcome your application should you hold the right core experience, knowledge and your application sufficiently outlines your relevant skills or transferrable skills in this area. If you believe you're qualified, but don't more »

reactive quotations ensuring technically compliant quotations are provided to the customer. This will be a field-based role with an expectation of travel to customer sites or Honeywell offices in the region With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at … guaranteed efficiency projects for our customers. Transform the way buildings operate to be safer, more productive and more energy conscious. Key requirements Provide customer support, verify customer information, create estimates, do customer follow-up, and proactively search for opportunities to sell Apply technical knowledge of building technologies … contact throughout project cycle including post work completion in regard to finances and invoicing Build and maintain relationships with customers to drive improvements in customer experience, achievement of revenue & margin targets and customer satisfaction. Key skills and qualifications Experience within the building technologies industry relating to more »

Association is an organisation that's never stood still, we've embraced change and we place no limits on learning. Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other. As a national housing, support and care provider, offering … Specialist role: Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customer service whilst finding solutions by … using your knowledge, operational expertise, and enthusiasm? You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business. Skills and Experience required to become our Solutions Team Specialist: You more »

Head of Customer Success | Hybrid working – 3 days per week in Aberdeen Head Office | Up to £120K base salary We are partnering with a global technology business that has carved a niche in the diverse sectors of oil and gas, construction, utilities, and transportation. The company focuses on crafting … comprehensive array of integrations and services that safeguards everything and everyone organisations value, day in and day out. The role As the Head of Customer Success, you will be part of the senior management and will lead our Customer Success, Onboarding and Technical Support teams. You will be … responsible for overseeing the deployment and roll out of an increasing volume of new and existing client projects, ensuring they have a seamless experience from the moment they sign up for our services. Key Responsibilities Customer Onboarding Develop and implement an effective customer onboarding strategy that ensures more »

working exclusively with a central Glasgow headquartered client who can offer a genuinely exciting opportunity to join them as a Programme Manager for a Customer Experience Digitalisation Programme. … The role will oversee the successful delivery of the programme engaging with business stakeholders to understand and translate requirements. Working very closely with the CX and DX consultancies to ensure they successfully deliver a plan aligned to the longer-term strategic goals to deliver a best in class customer … within the wider Organisation Programme plan. The Programme Manager will lead an effective and engaging communications strategy, clearly demonstrating outcomes and benefits of the CX and digitalisation deliverables. If you are living within the central belt of Scotland and keen to play a major part in a true digitilastion transformation more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »

insurance, maintenance, breakdown assistance, and a 60,000-mile allowance, with profits going back into helping people with disabilities. The role As Head of Customer Insight & Analytics, you will be the champion of customer data and insight across Motability Operations, shaping their thinking and driving a culture of … customer-focused, evidence-based decision-making. You’ll develop and own the vision and strategy for Customer Research Insight and Analytics. You’ll influence leaders to use customer data and insight in strategic decisions. You’ll build, lead, coach, and inspire the team of 13 Insight and … Analytical professionals. Responsibilities Promote best practice methodologies and new approaches to data analytics and research techniques. Develop predictive modelling for customer data-driven personalisation of communications and experience delivery. Develop segmentation and understand what Motability Operations’ customers truly value. Set the research, insight, and analytics agenda in partnership more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

Customer Service Specialist – Banking & Financial Services Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting … opportunities in our Banking and Insurance sector – no previous experience necessary. Start Dates : Various 2024 Salary : £11.44 per hour Location : Office Based in Glasgow Shifts : Varying shifts (Part Time not available) Training : 1-4 weeks Contract : Permanent Background Checking : Right to Work in the UK Criminal Record Check Credit … programme Pension Scheme Something Extra Discounted holidays, flights and hotels Discounted utility bills Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days – 20% off 25% off O2 and 20% of EE Mobile Contracts Sony – 20% off Mobile Phones Ray-Ban – 20% off Skills needed to more »

is stationed at theirGlasgow site, involving scheduled visits to clients across the UK and Europe. Are you who were looking for? Minimum 1 years experience as a Field Service Engineer HNC in Mechanical and/or Electrical Engineering Keen to learn about new technologies Good attention to detail, decision … the business Able to use own initiative with the ability to work on their own and as part of a team This is a Customer facing role, you will have an open and friendly nature Computer literate with a good knowledge of Microsoft packages including Word, Excel and Outlook … What does the day-to-day look like? This is a Customer facing role attending sites in the UK and Europe Conduct field service visits to install, service, and repair Ensure that service calls are resolved promptly and in full Provide on site equipment training to colleagues and customers more »

using our CRM database (Salesforce and Zoominfo) Being accountable for your time management, KPI’s, and development Delivering high levels of sales acumen and customer experience Some of the skills and experience we are looking for: Minimum of 1 years experience in outbound B2B sales Excellent more »

a diverse range of clients and lead a team responsible for consolidating data sources and displaying them on MS Power BI. Tasked with analysing customer and staff behaviour to improve the overall customer experience and drive business decision making. Prioritise and manage the activities of the MI … to-use dashboards, and work with the Technology team to implement a modern data infrastructure. Required skills: Power BI (Cloud Node), SSRS, SSIS, DAX Experience with Python/R would be an advantage. Experience with Data in the Cloud Able to present effectively at board level Experience more »

Marketplace Administrator Reports to: Marketplace Manager Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview As a Marketplace Administrator, you will join a team where your role is vital to the success of the global marketplace channels. You will be … across our marketplace channels. This an exciting opportunity to kick start a career within an innovative ecommerce team or to further enhance your existing experience in a successful well-known brand. This role is ideal for someone who has a strong knowledge of web and retail is keen to … to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customer service team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days more »

ECOMMERCE MANAGER MONDAY - FRIDAY: £45,000 to £50,000 PER ANNUM DEPENDING UPON EXPERIENCE People Solutions are delighted to present a newly created opportunity for an experienced Ecommerce Manager to join our exciting FMCG retail client based in Newbridge, Edinburgh. Our client prides themselves being the number one retailer … role is to lead the Ecommerce side of the business, using your skills of analysis to identify every obstacle and opportunity, and to enhance customer experience whilst maximising every chance to convert sales through the online platform. Benefits The successful candidate can expect the following benefits: Product discount … reviewing conversions, and conducting A/B testing to assure maximum performance of the Ecommerce site. Develop the digital platform to ensure a flawless customer journey Overseeing and implementing the online merchandising strategy Take the lead in promotional campaigns and new product launches Work with developers to create the more »

is responsible for managing key authentication, identification and authorisation capabilities across LBG through an enterprise wide product offering which extends across multiple business units, customer bases and geographies. You'll work with high impact innovative technology that is not just the bank of the future, but industry trailblazing in … securing digital access across multiple channels. The ID&A Platform is the front door to the bank; whether the customer is logging on, making a payment or shopping online, this platform and the colleagues running it will ensure a positive customer experience providing assurance that their money … directly with engineering teams to build new features and release them for business consumption, you'll collaborate with Design and Data teams to understand customer problems and ideate the right solution. Aside from this you'll need to work with a diverse range of stakeholders and cross-functional teams more »

solving real problems for users. Lead design throughout the project lifecycle, from planning to execution. Operate in a multi-skilled agile delivery team, crafting customer experiences across digital and e-commerce channels. Skills required include: Adobe CC: Illustrator, InDesign, Photoshop, XD, After Effects,40Web content management systems: WordPress, Craft more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated more »

Software programs, strategies, and systems Continually ensure all Energy Saving measures for all Building Services are monitored and modified accordingly Develop and maintain excellent customer relations with our client base at varying sites Key skills and qualifications Previous experience working with BMS systems and controls with knowledge of … operating and maintaining HVAC systems Experience in protocols such as BACnet, M-Bus and Modbus A good awareness of Health and Safety and related risk assessments Ability to trouble shoot and fault find quickly to resolve reactive works quickly and effectively Great communications skills both written and verbal to … be able to compile and complete reports and build strong customer relationships. Our offer Work for a well-known brand with a continued focus on innovation and growth Join a dynamic team where most leaders are promoted from within Competitive salary and generous benefits including incentive reward scheme on more »

for a Channel Sales Manager to join our Client Services team . Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and passionate individual to join our well established and successful software company! Role Details Key responsibilities Develop and execute a channel partner strategy more »

have outstanding opportunities to progress your career, joining an agile and dynamic team who continue to scale. You'll make a tangible difference to customer experience, whilst being exposed to exciting tech. You'll work twice a week from their Glasgow office earning up to £60,000 plus more »

Engineer, Programmer, Software Developer, Foodservice Technology) Our client is a pioneering force in the foodservice industry, committed to leveraging cutting-edge technology to revolutionise customer experiences and streamline operations. They specialise in delivering innovative solutions to restaurants, hospitality chains, and foodservice providers, shaping the future of the industry. They more »