1 to 20 of 20 Customer Experience Jobs in Surrey

The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe … internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role, (depending upon contract) regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership … Management through Service Reviews or other means, updates of the service programs including highlighting issues in a timely manner. Be the voice of the customer to provide visibility and add value to our Customer Experience Strategy. Engage with all internal departments, and externally with our customers and more »

will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of … Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support … if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours more »

run Reviewing & amending pricing for customers where required Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy Checking billed data against customer orders & manually bill non-automated billed services Dealing with customer billing enquiries and closing accounts Liaising with other depts to ensure and improve … received & raising supplier claims Working with your line manager to improve on mistakes, identify ways to improve processes and drive forward efficiencies Provide Sensitive Customer Point of Contact Crown Commercial Reporting Complex Billing queries Salary c£40k DOE 25 Days Holiday + 8 Bank Holidays Hybrid opportunity (3 days … Clerk, Senior Billing Analyst, Senior Billing Advisor. Who? are we looking for? We are seeking a Senior Billing Specialist with: At least 2 years experience in a Telecoms Billing role Proven track record of being able to provide deep dive analysis with the ability to produce and provide client more »

Generating own leads by calling and booking appointments Demonstrating strong conversion of company-generated leads and appointments Building prospect pipeline managing revenue/new customer pipeline Canvassing new business from current client database Inspiring junior sales consultants, in return leveraging them as a source of new business leads Salary … want to work in an inclusive, friendly, and supportive environment. We are seeking a Business Development Manager (Mobiles) who is/has: 2+ years experience of self-generating leads and sustaining a pipeline to meet and exceed agreed sales GP targets within the Telecoms or Mobile sector Demonstrable client … while leveraging best of breed technology partners such asMicrosoft,Mitel,8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

of the AXA Partners Security SteerCo.KEY RESPONSIBILITIES You will ensure that IT is a valuable business partner, 100% aligned with the business strategy, delivering customer first solutions and services that help drive the growth of AXA PartnersIT & Digital Strategy and Solution Delivery The role encompasses translating strategic objectives into … cloud solutions.Contribute to business transformation through leveraging technology and innovation You will lead the execution of the IT/digital transformation strategy to enhance Customer Experience and drive internal improvements. It also includes managing local activities related to IT transformation programs, executing global transformation strategies, and leveraging agile … TOM) to improve quality, efficiency, and alignment with business objectives, while also focusing on technological levers for growth, cost efficiencies, risk reduction, and increased Customer NPS.SecurityYou will be accountable for maintaining applications and systems free of vulnerabilities and leading the first line of defense for security in coordination with more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well-versed in Microsoft Office more »

Analyst or CRM Specialist. Who are we looking for? We are seeking a logical problem solver with: 3 years as a Systems Analyst with experience in process optimisation Exposure to Microsoft Dynamics 365 and ability to implement small changes The ability to create reports using Power BI, Dashboards, Advanced … Find & Report Builder (SSRS) Experience working with cross functional teams including Project management and software development The ability to identify and implement process improvements Experience in digital transformation change management Any knowledge of Union Street aBILLity, Hubspot, is desirable What can Opus offer you? Free daily breakfasts in … leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

C# WPF WebApi Developer Our client is transforming their industry with technology solutions that significantly improve customer experience and enable faster, smarter and more profitable decisions. Their cloud-based suite of applications runs on open-standards, includes rapid release cycles and functionality, and seamlessly connects every part of … the customer operation. The development team has been working in this sector since the early 90s. Technical skills needed, C# MVC ASP.NET SQLServer WPF WebApi Any experience with POS, retail or e-commerce systems useful Experience working in an Agile development team is useful. Benefits: Pension Private more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, Test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership including EV grants Recognising and dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership. Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday-Friday, 9am – 5pm. Occasional Saturdays TBC. Expected Duration 15 Months Positions Available more »

full-service Digital Transformation Agency is looking for a Digital Analytics Consultant to join the team! THE COMPANY This role sits with a Digital Customer Experience Consultancy that offers full-service Digital Transformation for their clients through website design and build, to offering services that cover analytics and … with internal stakeholders to explain challenges, solutions, and areas of growth Utilising skills in Google Analytics/Adobe Analytics and BigQuery YOUR SKILLS AND EXPERIENCE Experienced with Adobe Target and Optimzely Client-facing experience – being able to manage and develop clients A background in analytics is preferred BENEFITS more »

time Salary: £50,004 plus commission & company car Location: Woking, plus travel throughout UK We are looking for an enthusiastic, self-driven individual, with experience in a sales & business development environment , someone who is able to work towards targets, develop business networks, whilst also having knowledge of Marine products … relationships necessary for potential partners to become associated with our Clients brand. You will maintain existing relationships to a high standard, ensuring the best customer experience for our dealers as well as the end user. This role will suit someone who has the energy and commitment to meet … strong sales network Visit OEM partners to nurture our Clients relationship within this business area - ensuring sales are maximised and delivering the correct brand experience Work with new OEM set-ups and advise on network expansion opportunities Work closely with your colleagues to ensure open communication on customer more »

Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. more »

our Dorking office in. The position is 4 days per week and office based. You’ll join an awesome team to support our growing customer base. About the role: In this role you will be responsible for providing a high standard service on a technical and functional level in … the change process. To assist with BAU/day to day tasks and assist in testing when required. To provide support to the wider Customer Solutions team in a timely manner by receiving, clarifying and investigating incidents raised to the Product Line SaaS team. Offer complete and timely technical … relevant, the means for prevention About you To be ahead of the pack, you might have: Minimum of 3-5 years of relevant experience. Experience in Cloud Infrastructure build and Administration. Experience in a Server Administration role or Software Application Support role Experience of OS Administration, build more »

candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job DescriptionYou will produce new business with a defined set of ServiceNow's … leadership to clientsBe the relationship manager between customers and ServiceNowWork with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomesManage all Executive relationships between ServiceNow and assigned clientsOversee worldwide development of assigned accounts, including development and deployment of worldwide resourcesBuild trust … from project/IT teams to CxO levelDevelop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experienceAchieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional ServicesQualificationsTo be successful in this role you have:7+ years more »

standard processes, CI/CD, and test coverage. Qualifications We strongly encourage anyone with the below to apply: You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously to drive … impact in a fast-paced cross-functional business. PhD or MSc or equivalent a numerate subject: Machine Learning, Computer Science, Statistics, or similar Demonstrable experience of applying, researching, and developing sophisticated statistical/ML methods to drive value in a commercial setting, Ability to deliver projects on time, taking … project briefs and refining them to strong results. Exposure to Python data science stack Knowledge and working experience of AGILE methodologies. Proficient with SQL. Familiarity with Databricks, Spark and geospatial data/modelling are a plus. We’ll help you gain… Experience working in a high-performance environment more »

standard processes, CI/CD, and test coverage. Qualifications We strongly encourage anyone with the below to apply: You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously to drive … impact in a fast-paced cross-functional business. PhD or MSc or equivalent a numerate subject: Machine Learning, Computer Science, Statistics, or similar Demonstrable experience of applying, researching, and developing sophisticated statistical/ML methods to drive value in a commercial setting, Able to work independently and efficiently to … appropriate ML solution. Proficient with Python data science stack Knowledge of OO programming, software design, i.e., SOLID principles, and testing practices. Knowledge and working experience of AGILE methodologies. Proficient with SQL. Familiarity with Databricks, Spark, geospatial data/modelling and insurance are a plus. Exposure to MLOps, model monitoring more »

for an Optical Assistant Manager to work in regenerated and beautiful Egham. This gorgeous store is expanding their team and looking for a energetic, customer focused candidate to come on the journey with them and build and develop their team. Benefits of working as an Assistant Manager within this … step in their career? As an Optical Assistant Manager your role will involve helping to manage a small team and always delivering an excellent customer experience. The Responsibilities include: Assisting with running of a large practice ensuring that customer service is at the top of your agenda. Manage … Helping with target setting, monitoring and driving the business forward. Staff training and keeping the team motivated and engaged. Administration responsibilities and compliance. Optical experience and previous experience in leadership roles. Excellent communication skills and self-motivated. Confident, friendly and organised. About you We would love to hear more »

also managing more complex orders that are delivered by other parts of the group. You will be expected to maintain an elevated level of customer care whilst supporting customers and the Group with their hardware, software, network and telephone equipment orders. Sales Order Manager – Main responsibilities: To take full … closed for billing once the project is completed Adding/updating the Agreement information in PSA so this information is accurate Deliver an exceptional customer experience. Assist with onboarding of new acquisitions to ensure they operate to agreed standards and processes Sales Order Manager – Key Role-Specific Tasks: Sale … put in place which may change from time to time. System Updates - Always keep systems up to date and accurate Sales Order Manager – Qualifications, Experience & Personal Attributes: Competent in use of Microsoft/Office 365 Experience of working in a fast-paced environment Highly numerate with an analytical more »

products remain at the forefront of innovation and compliance. Contribute to the development of product documentation, technical manuals, and support resources to enhance the customer experience. Conduct product demonstrations, presentations, and workshops to showcase Solarwatt's sector-coupling solutions and capabilities to potential customers and partners. Collaborate with internal … stakeholders to gather customer feedback and insights, driving product enhancements and improvements. Qualifications: Bachelor’s degree in Electrical Engineering, Renewable Energy, or related field. Proven experience in technical support/management, preferably within the field of PV and storage or similar in the renewable energy sector. Strong understanding … convey complex technical concepts in a clear and concise manner. Demonstrated leadership abilities with a track record of building and managing high-performing teams. Customer-focused mindset with a passion for delivering exceptional service and support. Proficiency in relevant software tools and applications including PV sizing tools (PV*Sol more »

externally, to ensure a smooth and efficient process from placing the order to the logistics of delivery. It is not essential that you have experience in a similar role as full training will be provided - but you must have: Good grasp of IT software systems (Oracle or similar would … be beneficial). Ability to understand and pick up systems and processes quickly. Strong organisational skills. Strong communication and customer service skills. Ability to manage multiple projects or tasks concurrently. Commercial acumen, understanding the potential impact of your work on the business or customer. Experience in a customer more »