1 to 25 of 43 Customer Experience Jobs in the Thames Valley

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … life cycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding more »

Reading. Project Manager with Dynatrace -Reporting and Operational Management Duration: 6 months rolling contract Hybrid – 2 days/week onsite in Reading- Mandatory- Wed Experience required: Experience in contract management Experience in Infrastructure management Experience in managing diverse teams Experience in reporting/scripting in … Dynatrace, Visual or Splunk Experience in creating Data Visualization Reports Expereince in Stakeholder management and working across cross functional team “Strong experience in Service performance management, creating scripts/reports skills on Dynatrace The Role Accountable for leading a team of Operations/Analytical professionals who provide Service … reduce support-related costs.. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience Experience of working with and influencing various levels of management, building relationships and more »

Kelvin). This is an amazing opportunity to join us and make the role your own! You will welcome everyone to the Centre. The Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us … tasks Help us with your ideas on how we can keep improving our services What are you like? Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a … would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities more »

and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes … team members. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands … on experience of optimisation-based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra Kudos Experience with technical and more »

around 1.2 million customers every year. From arranging the first direct debit to collecting a vehicle at the end of its contract we put customer needs at the heart of everything we do. It's our job to make sure every interaction is simple and as enjoyable as possible … whether you're a customer or retailer. We do this by embracing new technology, providing clear leadership and developing the talented people who work for us. In fact, over the last year over 250 people received extra training or learned new skills. What you'll be working on: This … continuing to evolve their scope meaning this role will be ideal for a self-motivated individual that proactively uses initiative and is passionate about customer . Responsibilities: Lead and maximise performance of a team within a fast paced environment through proactively managing underperformance as well as driving high performance more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … information. Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate. Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired … are adhered to. Check all outstanding debt is fully settled prior to the release of any security. Ensure appropriate release of security and robust customer engagement. In cases of partial release ensure approval by underwriting for remaining loan and remaining security. Manage your workload and working day to ensure more »

supply of dynamic digital display solutions incorporating fully graphic electronic shelf labels (ESLs). We help retailers optimise revenues and margins by improving the customer experience at the shelf-edge, where most purchasing decisions are made. Displaydatas ESLs enable retailers to control and drive in-store pricing and … Displaydata portfolio to ensure it meets the needs of our key customers. We are looking for someone with a real passion for end user experience, who is technology savvy and utilizes data. In this rapidly developing market, you need to be eager to take the initiative; be a problem … clearly and archived. Performing and maintaining competitive analysis and standing. Identifying product gaps and clearly capturing product advantages. Acting as an information conduit between customer/sales and product developers. Clearly communicating the product roadmap and new product features definitions. Maintaining and enhancing ROI, TCO and other sales tools. more »

reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience • Experience of working with and influencing various levels of management, building relationships and … Can demonstrate flexibility and agility to move between role types within teams. Job Description IT & Infrastructure Operations Performance Manager • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through more »

Manager needs to own the detail of their project, and be prepared to get involved in all related tasks. The ideal candidate will have experience of small/medium engineering businesses, and an understanding of automotive projects. The day-to-day responsibilities: · Own whole vehicle projects, making sure that … and will actively try and reduce the amount of administration/paperwork in the business. What you bring to the table: Essential: · Project Management experience · Experience in small/medium businesses · Excellent problem solving and lateral thinking skills · Engineering and technical knowledge · A hands-on approach, if you … detail · Flexibility to re-plan as priorities change. Lateral thinking. · Possess a ‘All hands on deck’ mentality – a passionate team player Nice to have: · Experience in niche, low volume or motorsport vehicle manufacturing environment · Experience of vehicle safety and compliance testing and procedures A little about TLCC and more »

portfolio. The position has direct ownership of the definition of the services provided; including service design, systems, tools and portals to define the client experience of consuming these services. The role will be focused on setting and reviewing the product strategy for this portfolio, working alongside the broader product … to the business. Socalise plans and updates with stakeholder teams, and deliver updates appropriate for executive audiences at a regular cadence" Design highly differentiated customer value propositions based on customer needs, research and feedback. Deliver and maintain product requirement definitions with prioritised features and corresponding justification. Development of … pricing strategies and business cases for new product developments. Provide detailed product descriptions for the development of sales, customer experience, website and training information. Have the required experience and knowledge to train and support the sales teams in selling the products. Skills/experience required: Experience more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

enabling data driven customer journeys. This role will include the support of these functions, working closely with the Omnichannel, Customer Experience (CX) and wider teams to ensure all requests and requirements from the business are dealt with in an efficient yet impactful manner. This is an opportunity … highly technical candidate used to working both at the front-end/backend of platforms, but also with a good degree of business partnering experience (project management). The position will be interfacing directly with stakeholders through a demand management platform, so any experience of this scenario would more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … necessary documentation. Maintain clear and accurate internal records for MI and monitoring. Assist Operations team and other departments as and when directed. Personal Attributes & Experience A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment. Attention more »

based in Milton Keynes Immediate starts available! Salary: £26,000 per annum The Role: An exciting opportunity has emerged to join our client's Customer Experience team as an Artworker. You are responsible for helping customers get the most out of their creative products by ensuring they have … a consistently high quality and personalised experience. Key Responsibilities: Adapt existing artwork to alternative layouts and/or formats in line with customer briefs and their brand requirements. Creating and managing our 'Pick your own templates and requests, making changes and uploading to the Online Hub. Carry out proof … to customer. Ensuring high standards of work are kept across the team. Handling New Orders in a timely and efficient manner. In line with customer briefs and their brand requirements whilst ensuring they are delivered within team KPI requirements. Be an expert in our design service, responding to customers more »

while upholding strict code quality criteria. Requirements: An appetite for continuous technology innovation, identifying and evaluating new opportunities to enhance the business proposition and customer experience Prior experience of working in FinTech or comparable dynamic, technology driven organisation. Experience of providing technical expertise on complex integration … be advantageous: Microsoft Azure cloud Technologies Windows and Linux operating system administration Salesforce development and management Azure certifications in the specialized area preferably Prior experience of working in Life and Pensions Experience using IaaS services Experience using PaaS services like database services, Kubernetes, etc. Understand the terminologies more »

to become part of an outgoing team that are integral to the vision of a business that is making a real difference to the customer experience within the rapidly changing energy supply market? This company are a leading power supply business who due to recent investment and financial … will be plenty of opportunities to climb the ladder and take on more responsibility. This is a fantastic opportunity for someone passionate about the customer experience to join a market leading company at a very exciting time in their growth trajectory. The Role: *Hybrid working with offices just … for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. more »

it comes to manufacturing consumer products through new and innovative channels. The have already disrupted the market having manufactured a number of future facing customer products that enable them to stay ahead of their competitors, grow their brand internationally and reach a wider customer base. They are currently … seeking a Head of Engineering/Head of Software Technology who will join them and become responsible for leading the development of new customer products, technology strategy, delivery of products and services across multiple B2B channels. You will collaborate with the wider technology functions (hardware, firmware and software, innovation … hub) to ensure a clear and aligned target architecture for B2B solutions. You will be working on the software behind customer products that are been designed by the innovation and hardware teams. These should be future facing concepts that deliver new products to much a wider customer base more »

Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The … company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms … Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

dynamic and engaged group of people from diverse cultural and professional backgrounds working together towards our goal of Universal Autonomy. They have an obsessive customer focus, deep technical understanding of data, and how the cloud can achieve greater insights. Solutions/services must be designed to be scalable, secure … manage deliverables, evangelise our product/tool/services across the company to drive uptake, and gather feedback to continuously measure and improve the customer experience of our offerings. Your role Working with our customers, internal stakeholders and leaders to develop the vision and strategy, including both a … ideas with a cloud-first, scalable approach Working closely with engineers, architects and partners to ensure successful delivery of features Determining explicit and implicit customer needs, and translating them into product requirements Driving iterative exploration of value propositions and product ideas, and rapidly testing assumptions using data and customer more »

responsible for providing subject matter expertise and guidance to Business teams and and Partners that own the day to day management and safeguarding of customer information and protection of physical/logical assets of the company. Experience of working with and influencing various levels of management, building relationships … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience within one or many security domains and an ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. Will have a high level, broad end to end understanding of our business more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »

factory in Slough. The position will involve working closely with all departments and providing valuable technical support between suppliers, customers and internal stakeholders enhancing customer experience by developing a 'right first time/no-fault forwards, prevention-focused culture. You will be responsible for: Development and implementation of … quality planning. The Individual: We are looking for an experienced Quality Engineer with a Data-driven mindset capable of identifying trends and hands-on experience in working with international quality standards, compliances and systems. You will need to have: Education/Experience Engineering or an equivalent level of … qualification in a related field. Proven experience as a Quality Engineer in a manufacturing environment. Strong knowledge of quality management systems, tools and methodologies (e.g., Six Sigma, Lean Manufacturing, Statistical Process Control, and 8D). Excellent problem-solving and analytical skills, with the ability to identify root causes and more »

exciting opportunity will suit a talented Junior Product Owner seeking progression or an established mid level Product Owner who is well versed in a customer facing role. The organisation employ over 100 people, turning over north of £25 million. They are a big believer in sharing thoughts and encouraging … The position is hybrid with 2 days in office and 3 days from home, this can be flexible for the right individual. Product Owner Experience * Translating product vision into reality * Analyse customer requirements to execute product roadmaps * User-Centric approach * Understand the end to end customer experience more »