1 to 14 of 14 Customer Experience Jobs in West Sussex

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. Plus on … target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. With a helpful and … professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. The Customer Retention Specialist will more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will be reporting … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new data more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … outstanding service, and unrivalled expertise to Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The Global Digital Customer Experience is a strategic focus area for growth within Travel and Lifestyle Services and there is significant continuing investment to transform and optimize … that will design, develop, test, solve, debug, deploy, document, and ensure reliability and availability for the software and systems that meet the needs of customer-facing applications, business applications, and/or internal end-user tools and applications. Technology design considerations would include usability, navigation, SEO-friendliness, a responsive more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable.We are looking for a talented and driven Digital Product Manager to help lead the transformation of Account Receivable capabilities for the Core Card Platforms, helping us build our next generation more »

dedicated and detail-oriented individual for an exciting opportunity as a Data Administrator. This role is integral to maintaining high-quality data within our customer relationship management systems, contributing to the delivery of top-notch customer experience services. The position is based in Burgess Hill, UK, and … medium complexity to ensure and maintain data quality and integrity. - Direct third-party inquiries to our suppliers promptly and record all interactions within our customer relations management system. - Escalate any complex issues to more senior team members and appropriate committees. - Correct system issues and discrepancies to maintain data quality. … feedback on administrative procedures and processes to support continuous improvements. - Perform your role and associated service activities professionally, aligning outcomes with appropriate and relevant customer measures. Key Skills and Requirements: - Experience with Customer/Supplier communications, both written and verbal. - Previous experience in a data administration more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … development. Find your place in technology on #TeamAmex.This position is an opportunity for a Senior Engineering Manager to join one of our front-end experience teams; working on solutions for both Cardmembers and their friends. We are looking for an experienced leader with front end knowledge to manage and … themFacilitate regular 1:1s with the Junior Engineers in their team with an emphasis on establishing a regular feedback loopMinimum QualificationsSignificant years hands-on experience with front end JavaScript libraries/frameworksProven years working as a people mentor/coach Understanding of common Node packages and their uses e.g. more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … team.Technical competence, comfortable working and conversing in a technical environmentStrong interest in balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skillsThe following experience and knowledge will be well considered:Experience in developing new products, establishing and leading detailed product roadmapsStrong competence in network and payment technology … network specifications, core systems and processes, ideally including new payment capabilities and trends.Program and Project management experience, leading sophisticated projects across multiple teams and geographiesAn understanding of network policy, and how that policy governs operational capabilities and process.An understanding of how network partners are connected to and configured on more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. We’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like … comprised of both Product Management and Engineering functions. Our critical platforms (Global Account Receivable, Global Loyalty & Benefits, and Digital Banking) underpin American Express’ essential customer segments, value propositions and business lines. Global Loyalty and Benefits powers the Membership Reward points, Amex Offers, Insurance, and Card benefits for over … million cards in over 58 markets worldwide. Global Accounts Receivable powers our customer's financial life and Amex’s growth by building innovative Account Receivable Solutions for Consumer Card, Loans, and Commercial Card businesses. Digital Banking powers Deposits, Financial Planning, Bill Payment, and Money Movement experiences through innovative platform more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … developing the skills of digital product managers and owners Minimum QualificationsDemonstrated understanding of the techniques and methods of modern product discovery and product deliveryDirect experience in Financial Digital Product Management through the whole lifecycle of a product – ideation to monitoring customer product usagePreferred QualificationsDeep understanding of Agile methodologyQualificationsWe more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … and let’s lead the way together. We are looking for an experienced engineering leader to work on Global Commercial Services next generation Digital Experience, data and servicing technology organization that will be used by tens of millions of cardholders and B2B clients around the world. The Engineering Director … Open-Sourcing and promote open-source contribution & reuseMinimum Qualifications:University or Master’s degree in Computer Science/Engineering and 12+ years of equivalent experience in related disciplinesExperience with design and implementation of distributed applicationsProven record of designing and developing Java and JavaScript cloud native applications. Hands-on coding more »

Role: GSE Engineer Location: Gatwick About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in ground support equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleet, through either long-term hire contracts … Your key responsibilities will include: Servicing, maintenance, and repair of GSE Equipment Complete all paperwork to a high standard Providing a best-in-class customer experience for our business customers Comply with H+S Legislation Liaise with internal customers Assist in carrying out all vehicle mechanical and electrical PPM … Planned and Preventative Maintenance) in line with set schedules HGV mechanical experience. What we are looking for: Previous GSE experience 5 years checkable work history in order to obtain an airside pass HGV Class 1 Licence GSE/motor mechanics Engineering City & Guilds Must successfully complete a CRC check more »

by 12 hours per years' service up to max 300 hours The Role The primary purpose of this role is to provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing AOG management and strengthening the company's strategic … position within the aviation market by offering a premium MRO service. Other Duties Involve Providing a bespoke solution to a customer's AOG occurrence Producing AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources Managing AOG events globally, providing support to ensure safe … standard operating procedures are complied with and maintained through an AOG recovery Recording of cost expenditure during the AOG recovery for invoicing to the customer In order to be successful in this role the AOG Controller will need to demonstrate the following skills and attributes A recognised apprenticeship within more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line … daily work. We are open to hiring candidates to work out of one of the following locations: Crawley, GBR BASIC QUALIFICATIONS Significant practical engineering experience including a supervisory role managing people. A Bachelors degree in a technical discipline (Industrial, Electrical, Mechanical, Civil) from an accredited university or equivalent experience. more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of more »