1 to 25 of 54 Customer Experience Jobs in Yorkshire

and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customer experience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customer experience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customer experience/user experience that lead to conversion and a more »

more flexible working arrangements including a 4-day, 30 hour week. We have an exciting opportunity for a Lead Digital Analyst to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this … will see us investing heavily in our Technology. Enabling us to focus on our capabilities, increase our delivery. We are investing in our digital experience and this role is critical to help inform our Customer strategy. Where you fit in - We are now looking for a Lead Digital … Analyst?to join us on this journey, you will deliver valuable customer behaviour insights to the business through interrogation of Yorkshire Waters digital data. You will also build and maintain fit-for-purpose digital analytics and reporting ecosystem (working with Google Analytics 4). You will Work with colleagues more »

for a UX Designer to join a leading global professional services organisation, joining a team who will be driving the improvements and development of customer experience across ServiceNow and other internal platforms. What will I be doing? Conducting user research with internal stakeholders throughout the business. Drive processes … and improvements regarding customer experience in ServiceNow. Collaborate with cross-functional teams, including Product Owners and Architects. Conduct usability testing within ServiceNow. Leading workshops with internal stakeholders. Key Requirements: Previous experience working in a dedicated UX Designer role. Experience working with ServiceNow and other core platforms … such as Success Factors and SAP. The ability to turn complex requirements into simple, clear interactions and interfaces. Experience with design tools such as Sketch, Figma, and Adobe XD. Speed in producing and validating ideas through iterative design. Strong written and verbal communication skills. If this opportunity would be more »

June We have an exciting opportunity for a Planning and Dispatch Agent reporting to the Planning & Dispatch Team Leader for Operational Planning within our Customer business unit. You'll be part of a highly motivated team who are committed to our internal and external customers and are skilled in … the intricacies of their discipline. We are a forward planning and real time function, and our priority is ensuring that we are meeting our customer promise and are always there when our engineers and customers need us. Key accountabilities of what you will be up and purpose of the … role! Work closely with Engineers and Customer Delivery Managers to drive efficient working with use of specialised planning and dispatch systems Proactively identify any operational and regulatory risks, escalating as appropriate. identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required Regularly review more »

for a UX Designer to join a leading global professional services organisation, joining a team who will be driving the improvements and development of customer experience across ServiceNow and other internal platforms. What will I be doing?Conducting user research with internal stakeholders throughout the business.Drive processes and … improvements regarding customer experience in ServiceNow.Collaborate with cross-functional teams, including Product Owners and Architects.Conduct usability testing within ServiceNow.Leading workshops with internal stakeholders.Key Requirements:Previous experience working in a dedicated UX Designer role.Experience working with ServiceNow and other core platforms, such as Success Factors and SAP.The ability more »

is a full-time, permanent position based onsite in Harrogate. As an experienced Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels. The successful candidate will have the ability to work individually whilst being part … of: - Wi-Fi standards and general wireless principles SNMP protocol; VPN and tunnelling technologies; and Security protocols and firewalls Service desk/technical support experience Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices and/or DHCP servers The Technical Support Engineer position offers a competitive more »

Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the … in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers … to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing more »

put forward to the landowner/agent. Results and Key performance indicators Land opportunity volumes successfully appraised from new leads and existing partners Ensuring customer deliverables are produced and delivered in a timely manner Collation and provision of supply chain and logistics audit and maintenance information Creation of land … valuations and advice that allows informed decision making and results in targets of land acquisition being achieved Outstanding customer and potential customer experience Work completed on time, to a high standard Management of the end-to-end process to ensure successful customer facing content creation Up … negotiation skills Ability to use own intuition and ‘think out of the box’ to source pipeline opportunities. Good organisational, time management and leadership skills Experience in a similar role, working within a Land Acquisition team, purchasing and delivering sites for a private or public organisation. A solid network of more »

North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station) Job type: Full time, permanent Salary: £23,000 - £30,000 dependent on experience The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client … Services Director. For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high … customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business. Responsibilities: Responding to in-life queries and contract amend requests Creating Vehicle Orders from internal systems Processing personal identification & finance paperwork Creating Welcome Letters & Driver Letters from internal systems more »

The Administrative Apprentice will ensure the highest levels of service are delivered to Claranet’s customers by providing ticket-based customer support and responding to Customer requests via a range of communication channels. Role Provide ticket-based customer support; responding to Customer requests for support via … Assess the impact and urgency of tickets and gather the appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of … the correct time frames according to the product service level agreements in place Support the Team Manager towards continued improvement of team process and customer experience Provide first-line investigation and diagnosis, resolving at first contact whenever possible & escalating incidents/requests that cannot be resolved within agreed more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. • Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: • 3rd level technical service experience level is a must. • Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments • Prior experience … Operations Centre/Service Desk Environment • Excellent problem-solving skills • Excellent communication skills (Communication to customers verbal and written is mandatory) • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022) • Experience with Monitoring Software Business Competencies: To succeed in this role, you’ll need more »

a talented and experienced CRM Manager to join our growing team. As the CRM Manager, you will be responsible for developing and implementing effective customer relationship management strategies to enhance client engagement, drive customer loyalty, and maximise revenue opportunities. Key Responsibilities:Develop and execute CRM strategies to increase … customer retention, satisfaction, and lifetime value.Collaborate with cross-functional teams to define customer segments, personas, and journeys.Utilise CRM tools and platforms to analyse customer data, track KPIs, and measure campaign performance.Design and implement targeted email marketing campaigns, including segmentation, A/B testing, and automation.Stay abreast of … industry trends and best practices in CRM, digital marketing, and customer experience management.Provide regular reports and insights to stakeholders on CRM performance, trends, and opportunities for improvement.Qualifications:Proven experience in CRM management, preferably within a digital marketing agency or similar environment.Proficiency in CRM software and tools, such more »

in York. Working across our UK and International websites, we are looking for someone to help maximise online sales and optimise the digital shopping experience for our customers. Reporting into the Senior E-Commerce Trading Executive and being part of a small but efficient Trading team, you will work … closely with various teams within the business to ensure we are driving sales, maximising trading opportunities, and improving the customer journey across the website. This will range from onsite merchandising, stock visibility, CRO, new season launches and reporting. To succeed in the role, you will need to have strong … we are optimising the right products to our customers Coordinate with the brand and creative teams to develop engaging website content to enhance the customer experience and drive traffic Build and use reporting tools to analyse website performance metrics, including traffic, conversion rates, bounce rates and search intent more »

Job DescriptionSenior Data Analyst - Protect GroupLocation: Leeds, UK Contract: Permanent, Full-TimeSalary: Competitive depending on experience + Generous BonusIncludes: Company Apple MacBook Company OverviewProtect Group is a global business founded by a serial entrepreneur and a highly experienced and successful executive team – with its Head Office located in Uruguay … and more.Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers.Job RoleWe are looking … own and make their mark across a data and AI driven global technology brand.The industries which we work across and can be considered relevant experience include: Events, Travel, Hospitality, Transportation, Fin-tech, Insur-tech, Financial Services.We would expect you to be a natural innovator with an entrepreneurial spirit and more »

Senior Data Analyst - Protect Group Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive depending on experience + Generous Bonus Includes: Company Apple MacBook Company Overview Protect Group is a global business founded by a serial entrepreneur and a highly experienced and successful executive team – with its Head Office … more. Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers. Job Role We … and make their mark across a data and AI driven global technology brand. The industries which we work across and can be considered relevant experience include: Events, Travel, Hospitality, Transportation, Fin-tech, Insur-tech, Financial Services. We would expect you to be a natural innovator with an entrepreneurial spirit more »

Company description: Water Utility Company based in Yorkshire region of England. Job description: Salary & Benefits: Salary from £50,876 per annum dependent on experience, a company car lease/allowance scheme, annual incentive related bonus (up to 10% of annual salary), private health care, attractive pension scheme (Up to … Friday between a working window of 8:00am-6:00pm We have an exciting opportunity for a Digital Product Design Manager to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this … team in partnership with the Digital Product Manager, Content Designer and Developers. You will be accountable for making sure that Yorkshire Waters digital service experience is loved by our customers across Yorkshire. Putting users at the heart of decision making the Digital Product Design Manager will ensure that digital more »

Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities/Renewables sector. With … Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications … you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will more »

in the senior leadership team. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience leading technical and quality functions with strategically guiding important business wide strategy. The Head of Technical duties & Responsibilities will include: Support the Group strategy … highly qualified teams Ownership of site technical budget to support to further development of site capabilities across 3 functions Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth and direction of each division You will lead from the front, coach mentor and develop your … team to be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar more »

using our CRM database (Salesforce and Zoominfo) Being accountable for your time management, KPI’s, and development Delivering high levels of sales acumen and customer experience Some of the skills and experience we are looking for: Minimum of 1 years experience in outbound B2B sales Excellent more »

management systems connectivity, asset and building automation control and more! By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth. As a Technical Solutions Engineer, you'll play a crucial role in ensuring the seamless integration and functionality of … Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications Uphold practices to ensure customer satisfaction and engagement throughout troubleshooting and technical enquiry case Escalate technical cases for further exploration or conclusion Utilize systems tracking and database to log … all topics and statuses of technical cases Collaborate closely with cross-functional teams to feedback customer technical insights and issues to enhance product functionality and optimize user experience Develop and maintain crucial technical documentation on aftersales, customer service, technical product matters- used for internal and external customers more »

an excellent training program that will enable them to develop within the team and enhance their skillset. You will be visiting a range of customer sites with the team (and alone once trained) and will be responsible for fault finding and repairing a variety of electro-mechanical equipment within … the industrial printing industry. You will diagnose issues, order parts if needed and provide an excellent customer experience on behalf of the brand. This is a great time to join the business who have a track record of training and developing staff with an average service within the … Covering the north of England and Scotland *Access to first class training and an excellent benefits package The Candidate: *Multiskilled fault finding and repairs experience *Field service experience *A full, clean UK driving license *In the Leeds area Consultant: Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter more »

realised. For more information about the role, please see the attached candidate pack. Person specification To be successful in this role, you will have experience of leading a large team or teams; along with the management of complex operational delivery and have successfully led through others to deliver business … have the proven ability to test, innovate and challenge existing procedures and practices and can influence peers and senior leaders to achieve desired results. Experience of coaching and developing others, successfully leading change initiatives is essential. You may have experience of the following: Service Delivery Manager, Operations Delivery … Lead, Service Operations Manager, Service Performance Manager, Customer Experience Lead, Service Excellence Manager, Operational Effectiveness Lead, Service Improvement Manager, Delivery Excellence Lead, Customer Service Manager, etc. REF more »

identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are … be Degree educated with a Bachelors in Science Skilled in lean six sigma with qualifications to match Chartership or fellow membership highly desired Previous experience working within a Technical lead, management, research capacity, gained whilst working for a chemical manufacturer or as near to Strong leadership skills, with the more »

clients Progression of claim towards conclusion with authority for all technical decisions on the claim. Production of client specific reports and documentation for the customer Ensure an accurate action plan is maintained throughout the claim and all stakeholders updated when any revisions are introduced Responsible for reserve accuracy of … the claim Liaison with suppliers to ensure progress and delivery of services provided by our suppliers Using your experience you will deliver an exceptional customer experience through pro-active management of subsidence claims which you will manage to conclusion. You will be reporting to an Operations Manager. … meetings. You will have: Appropriate chartered status e.g. Cert CILA or Cert CII or commitment to secure this status within 1 year of appointment Experience in handling subsidence claims Organised, diligent and able to run tasks through to completion Conscientious and hard working in order to achieve the required more »

Work type: Permanent. 37 hours per week, Monday Friday We have an exciting opportunity for a Business Analyst Apprentice to join the Customer (CX) ART at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Customer pillar is key to how we plan to meet the changing expectations of customers and regulators. In the Customer ART we focus our more »