1 to 25 of 46 Customer Experience Jobs in the East of England

on a rota basis. This is an excellent opportunity to progress your career with a well-established company! About Us With 15+ years of experience, theICEway provides IT services and technology consultation to help clients in the cruise, travel and healthcare industry achieve their business goals and strategies. Over … assigning workloads to the team members Working closely with the team, motivating, and coaching them Reviewing call data and key reports to monitor the customer experience Liaise with clients to identify and set tasks, performance measures and provide regular reporting Leading and inspiring a team of sales agents … to deliver excellent levels of individual/team performance and customer satisfaction Monitoring individual, team, and call centre results to identify and act on both positive and negative performance trends to ensure attainment of performance targets and team/individual KPI's Using existing methodologies, team input and your more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

execution of the annual product roadmap Develop the business case for product change and projects Defining business briefs for product-related communication, channel and customer experience requirements Deliver product artefacts, defining KPIs and monitoring performance Leading analysis for product and monitoring long-term performance trends Support transformation of … product and customer experience through retail and digital channels Leading, coaching and developing junior team members YOUR KEY SKILLS AND EXPERIENCE Strong background in product management within the gaming/retail industry Good stakeholder management and commercial expertise Experience working with game design, mechanics and player more »

for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader more »

This is a full-time, temporary role working Monday – Friday until October 2024. The role is paying up to £26 per hour depending on experience to start ASAP. This role can be remote however must be in commutable distance to Cambridge to attend meetings when necessary. Full stack designer … Job Requirements: At the company, innovation springs from a team of individuals each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. From earliest days, they have recognized that capturing and drawing from diverse points of view improves our products … looking for a UX Designer with a collaborative spirit to work with product management, SW development, and business stakeholders to provide design and user experience direction and leadership. This role requires a strong interest in new technology and a passion for providing the best customer experience possible. more »

This is a full-time, temporary role working Monday - Friday until October 2024. The role is paying up to £26 per hour depending on experience to start ASAP. This role can be remote however must be in commutable distance to Cambridge to attend meetings when necessary. Full stack designer … Job Requirements: At the company, innovation springs from a team of individuals each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. From earliest days, they have recognized that capturing and drawing from diverse points of view improves our products … looking for a UX Designer with a collaborative spirit to work with product management, SW development, and business stakeholders to provide design and user experience direction and leadership. This role requires a strong interest in new technology and a passion for providing the best customer experience possible. more »

. We are looking for someone to show great passion and care for our retailers and colleagues, wanting to provide them with a great customer experience when they are having technical difficulties, and at points, to be the voice of the retailer. What will you be doing? This … technical development of the people within the team, creating an environment where commitment and morale are high. What would we like from you? Previous experience of managing a team of Support Analysts Proven experience of demonstrating team performance, and driving improvements, through accurate MI reporting and KPIs Experience of querying and analyzing data to determine product heath and trends Experience supporting a complex enterprise environment, ideally within a Windows and SQL Server environment, and experience of connected retail devices A logical approach to problem solving and the ability to coach/mentor/direct others more »

Here at EMIS we are looking for a Customer Service Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. With our technology product FourteenFish specifically tailored for different healthcare professionals, were supporting everyone from GPs, paramedics, nurses, and midwives to practice … managers, trainees and appraisers. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. This is the perfect opportunity if you are looking to break … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of more »

this, we are seeking a dynamic Pre-Sales Engineer/Project Manager . In this role, you’ll play a crucial part in managing customer engagement, demonstrating our market-leading product, and driving financial growth. Job Description: As a Field Application Engineer/Technical Project Manager , your primary responsibility … will be to plan and manage customer trials, pilots, and demonstrations. These activities support the company’s Business Development objectives. Your tasks will include: Introducing the System: You’ll introduce our RFID system to customers, ensuring they understand its capabilities and benefits. Site Planning: Collaborate with customers to plan … of the system. Performance Optimization: Continuously optimize the system’s performance, analyzing results in detail. Additionally, you’ll work closely with our Engineering and Customer Experience teams. Your goal is to ensure that the product performance and functionality align with customer requirements. Whether in the lab or more »

About the role As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external … customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able … a wide range of internal stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role more »

Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written … and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer experience provision * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon more »

Fibre Installation Engineer Connect Fibre £23,000 - £29,000 Depending on Experience Southend-On-Sea, Essex Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 1000 Mbps, new Wi … Fi 6 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential . Our product sells itself! We now seek dynamic, ambitious individuals to join our Installations Team. The Role You will play a pivotal role in our mission … product that is fairer, faster, and flawless for our customer. Be the face of Connect Fibre. Play a key role in giving the best customer experience and installation of full fibre broadband. Deliver Broadband consultations to customers. As an ambassador, you will build a rapport for customers and more »

company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the role Roku is seeking experienced Firmware Engineers to apply their expertise to our next generation of compact … of products used by millions of users worldwide, and this role takes ownership of the performance of these platforms in the field, optimising the customer experience, supporting the launch of new features and OS versions, and evolving our ability for effective continuous development. We are seeking engineers with … extensive experience in embedded Linux, system-on-a-chip (SoC) development and integration with focus on power and thermal management, streaming audio and video technologies, and integration of third-party code. A proven track record of shipping high-quality software on embedded platforms is essential. This is a great more »

Job summary Team members must have service desk experience and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate … and organisational skills with the ability to multi-task prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with … providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms and provide training and guidance to customers on the use of IT, Software, Hardware and IT/Information Governance Policies. Previous applicants need not apply. Main duties of the job Team members are expected more »

They now seek an enthusiastic Sales Executive to join their team. They are committed to delivering cutting edge technology and the highest level of customer service, empowering businesses in the hospitality, retail and robotic sectors to streamline operations and enhance their overall efficiency Responsibilities: Identify and cultivate new business … of clients' needs and present tailored digital/EPoS system solutions Develop and launch sales plan for robotics Build and maintain strong, long lasting customer relationships Be a trusted advisor to clients Work with the technical team to ensure seamless implementation and tech solutions and customer satisfaction Keep … informed of industry trends Assist the product development and marketing teams Travel to client sites and attend exhibitions Keep reports of sales activities and customer interactions Your skills: B2B sales experience ideally in a technically related industry but not essential EPoS related Excellent communication skills with the ability more »

property rental sector. Although working directly as part of the Finance team, this role will touch on all parts of the organisation, covering product, customer experience, operations, sales, marketing, insurance and more. We're looking for someone who is naturally curious and keen to learn, who isn't … Is this you? Keen to learn and develop skills in working with data and preparing reports. Someone who has analysed data and has had experience in using that data to create visualisations and reports that tell a story behind the data to a wider team. Is comfortable working in … deliberate about what reports get created. Has excellent communication skills and is able to help non-technical colleagues understand what our data means. Has experience with Python, SQL and databases, with the ability to write complex queries, as well as good experience with Excel. Has the ability to more »

we achieved an 88% employee engagement score, which shows that we are doing very well in achieving our mission to deliver an outstanding client experience every day, by creating a great place to work. What youll be doing: As part of a small administrative team, you will be the … every client is unique! What we need from you: An experienced administrator in a busy, reactive working environment. Good computer skills, specifically Microsoft applications. Experience in using databases would be an advantage Ability to deliver excellent Customer service. Able to prioritise and react to changing customer needs … from every background to apply for our vacancies. If youve got what it takes, then we want to hear from you! You may have experience of the following: Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc. Delivering an more »

Job Title: Senior Control Systems Engineer Salary : £50,000- £70,000 dependent upon experience Location : Bedford/Hybrid Aeropeople have partnered with a privately-held Aerospace OEM company who are now looking to hire a Senior Control Systems Engineer to join their team. The role will be hybrid working … Autopilot, Hull Pressure Control System, Environmental Control System and Utility Control Systems. Main Responsibilities: With the Head of Systems Engineering, you will utilise your experience of working on the design and development of aircraft control system, from producing the initial system specification all the way through to achieving Type … your team towards achieving organisational goals but also for ensuring their personal and professional growth and well-being. Benefits: Negotiable basic salary dependent upon experience Flexible working hours Early finish on Fridays at 12.45pm Hybrid working- office and home Company pension scheme with Royal London 25 days holiday plus more »

This is a full-time, temporary role working Monday – Friday until October 2024. The role is paying up to £26 per hour depending on experience to start ASAP.This role can be remote however must be in commutable distance to Cambridge to attend meetings when necessary. Full stack designer Job … Requirements: At the company, innovation springs from a team of individuals each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. From earliest days, they have recognized that capturing and drawing from diverse points of view improves our products and … looking for a UX Designer with a collaborative spirit to work with product management, SW development, and business stakeholders to provide design and user experience direction and leadership. This role requires a strong interest in new technology and a passion for providing the best customer experience possible. more »

Excellent development opportunities £27000 + outstanding benefits Peterborough base with hybrid working Are you a recent graduate in Science or have relevant science discipline experience? Come be a part of Veolia Water Technologies and Solutions’ Graduate Program and kickstart your career with one of the best Graduate Programs available … of the business with standard product support. Projects (50%): Participate in the Graduate program and P&S Continual improvement themed projects aimed at improving customer experience, standardization of products, and business operations. What background would be ideal in this Graduate Commercial Engineer/Project Manager role? Degree in more »

develop various digital platforms, including eContracts, eSignature, Document Storage, Renewals and Risk Management, used by other product teams to create seamless end-to-end customer journeys.🚘💓 You'll work with a global team in a complex and matrixed environment to deliver innovative digital solutions that make the commercial customer experience across European markets easy and enjoyable. 👪 🔎 So, who are they looking for?.... Proven experience as a Product Manager in tech driven, product-led businesses. Desire to make an impact and take initiative A desire to work with "the engine under the hood" 👉 What's in more »

As our Online Product Merchandising Assistant, youwill be responsible for adding, updating, and maintaining existing products online and ensuring accuracy to ensure the best customer experience. Key Responsibilities of our Online Product Merchandising Assistant: Being responsible for uploading new products and assets via a Content ManagementSystem and other systems more »

suited to a developer interested in continuing to challenge themselves in a top class and friendly agency.🚀 Industry/Type of business: eCommerce/Customer experience AgencyGreat agency well known for their attention to detail.💻 Tech Stack: JavaScript, HTML, CSS, Liquid, ShopifySolid Liquid, JavaScript and Shopify knowledge is more »

suited to a developer interested in continuing to challenge themselves in a top class and friendly agency. 🚀 Industry/Type of business: eCommerce/Customer experience Agency Great agency well known for their attention to detail. 💻 Tech Stack: JavaScript, HTML, CSS, Liquid, Shopify Solid Liquid, JavaScript and Shopify more »

days in the office once training is completed) The task at hand: The Enterprise Support Administrator provides effective and efficient administration and real time customer support to the Enterprise Customer Service Team, enabling an exceptional level of service to Onecom customers. The service will be pro-active, timely … detail and accuracy - You are able to work to strict deadlines and prioritise workload - You are passionate about providing an excellent service with every customer interaction - You are able to remain calm and work well under pressure - You have experience in a customer facing or administrative role … on a variety of accounts - Utilising and adapting templates to provide updates internally and externally - Working the case list chronologically - Setting tasks for the Customer Service Account Managers where required - Action administrative changes on Enterprise Accounts with Vodafone and internal systems - Perform credit checks for new Customer accounts more »