1 to 25 of 161 Customer Experience Jobs in the North of England

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … invest for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product more »

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. Role The … role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding the … extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement Training Working more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

As a Strategy Director at Havas Lynx Group you will lead the Customer Experience strategy team, in collaboration with the Head of CX Strategy. You will have had extensive experience of both experience development (in terms of upstream activities like journey mapping) as well as in … tactics that meet an experiential need. It's a leadership role, and will involve managing a small but growing team with varying levels of CX experience. The job of the CX strategy team is to get a deep understanding of the journeys that our patients and doctors are on, spot … might be anything from a website, to an event, to an app. From day one you will take ownership in the delivery of CX outputs that shape the experience strategy for a portfolio of clients, delivering a broad array of project types and working alongside differing disciplines. You more »

and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customer experience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customer experience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customer experience/user experience that lead to conversion and a more »

vouchers and other fantastic deals The person What you will need to bring to the role: * Great communication skills - both verbal and written * Established experience in a customer focused environment where you can demonstrate exceptional customer support skills * Ability to follow, understand multiple and complex processes * Problem … the initiative and be keen to embrace new training opportunities * Time management - working effectively towards targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience Job description This is no ordinary customer service role, and our people are our … growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years' experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise, and … delivered by our world class service. To learn more about our company, please visit www.k3btg.com. Reporting to the Head of Customer Experience and Project Delivery, the Project Manager is responsible for managing the timely delivery of quality project implementations, resulting in a positive customer experience and … K3 Syspro ‘IDEAL' project methodology, which itself is based upon PRINCE 2 principles. The Project Manager is the key point of contact with the customer and should maintain the suite of project documentation relating to each project, (such as project meetings, consultancy visits, development meetings etc.) and ensure it more »

South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to improve standards to provide a better customer experience . You will work closely with the … on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible. Key responsibilities will include: Manage and monitor operational activities covering OLAs, SLTs in line with KPI's. Maintain high levels of … customer service experience whilst liaising with other delivery teams Effectively manage communications for major incidents and escalate as required. Develop the skills and knowledge of the Service Desk Analysts Assist with employee training Experience and skills required: Experience within a similar role Knowledge and experience more »

Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and … other digital functions. Lead management of and relationships with e-commerce platforms and 3rd party service providers. Lead core website development project to enhance customer/user experience (UX), and drive conversion. Oversee significant strategic projects, collaborating with the wider Commercial team, internal stakeholders, and external agencies (including … emerging trends, platforms, and best practices. Carry out any other reasonable duties requested by management. Present business results to an excellent standard as required. Experience required: You will be an enthusiastic and experienced marketer with expertise across a range of areas including web experience, UX design, customer more »

more flexible working arrangements including a 4-day, 30 hour week. We have an exciting opportunity for a Lead Digital Analyst to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this … will see us investing heavily in our Technology. Enabling us to focus on our capabilities, increase our delivery. We are investing in our digital experience and this role is critical to help inform our Customer strategy. Where you fit in - We are now looking for a Lead Digital … Analyst?to join us on this journey, you will deliver valuable customer behaviour insights to the business through interrogation of Yorkshire Waters digital data. You will also build and maintain fit-for-purpose digital analytics and reporting ecosystem (working with Google Analytics 4). You will Work with colleagues more »

of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and … direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative … Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

Head of Omnichannel and Customer Delivery Scopes eCommerce Hub Salford The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth. And turning this into a future significant income stream for the charity. The role Develop and … drive the implementation of an eCommerce strategy. Commission and drive a programme to garner customer insights across all channels. Collaborate with the Head of Retail Shops to connect Scopes online and brick and mortar propositions. Use customer insights to inform the buying and merchandising of new goods. To … return significant profit margins for the charity. Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience. Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit. more »

fun, high energy, no hierarchy and lots of autonomy and ownership. If this sounds like you, read on! Responsibilities: Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance. Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar. Bring creativity and science to the creation of all comms creative. Map out all the significant customer journeys to develop customer experience and increase value. Track and measure the effect of all customer marketing initiatives … and campaigns to allow reporting and evaluation. Build solid relationships across the business and help build better customer experiences across all touchpoints. Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation. Manage customer data within marketing to guarantee they collect and use it compliantly more »

commerce activities across our brands. This includes day to day website activities & product management The roles aims to increase online revenue and improve the customer experience in line with our organisational goals. Duties: - Develop and execute e-commerce strategies to drive online sales growth - Manage and optimise our … e-commerce platform, ensuring a seamless customer experience - Monitor and analyse key performance indicators (KPIs) to identify areas for improvement - Conduct market research to identify trends and opportunities in the e-commerce industry - Collaborate with cross-functional teams, working with the Digital Marketing Manager for SEO/SEM … commerce platform - Perform competitor analysis to stay ahead of market trends, ensuring brands maintain a competitive edge in the e-commerce landscape Skills: - Previous experience as an E-commerce Manager or similar role - Strong understanding of e-commerce platforms (Magento platform experience is essential) and technologies - Proven capability more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. Th e role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »