1 to 25 of 182 Customer Experience Jobs in the South East

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

Senior Product Manager – Customer Experience (B2C) One of the UK’s leading SaaS organisations is looking for a Senior Product Manager to define and drive the strategy for customer experience, your role will be to drive incremental business and user impact on various websites. The office … include: Gain a deep understanding of user and business requirements to identify, and fill gaps as well as generate new ideas to improve overall customer experience Facilitating user interviews and other market research Analyse data and conduct comprehensive research, competitor analysis, and industry trends evaluation Developing roadmaps for … the candidate experience that execute on delivering short term value Drive product launches Ability to influence colleagues, stakeholders, and key executives, through your use of data and thought process The successful candidate will have/be: Proven ability to develop product and marketing strategies and effectively communicate recommendation to more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

Job Title: Customer Experience BI & Performance Developer Tech company in Hook We are seeking a talented and experienced Customer Experience BI & Performance Developer to join our dynamic team at a tech company. This role is crucial in driving data-driven decision-making and enhancing customer experience through insightful reporting and analytics. Key Skills and Qualifications: 3+ years of Experience: Demonstrable experience in a technical role, particularly within or closely alongside a BI team. Contact Centre MI/BI: Proven track record of delivering MI/BI solutions in fast-paced contact … surfacing insights and actionable recommendations. Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business objectives. Zendesk Expertise: Experience working with Zendesk as a ticketing system and Zendesk Talk as a telephony platform. Communication Skills: Strong written and oral communication skills, able to more »

on a rota basis. This is an excellent opportunity to progress your career with a well-established company! About Us With 15+ years of experience, theICEway provides IT services and technology consultation to help clients in the cruise, travel and healthcare industry achieve their business goals and strategies. Over … assigning workloads to the team members Working closely with the team, motivating, and coaching them Reviewing call data and key reports to monitor the customer experience Liaise with clients to identify and set tasks, performance measures and provide regular reporting Leading and inspiring a team of sales agents … to deliver excellent levels of individual/team performance and customer satisfaction Monitoring individual, team, and call centre results to identify and act on both positive and negative performance trends to ensure attainment of performance targets and team/individual KPI's Using existing methodologies, team input and your more »

of • Energetic team environment with room for innovation • Backing from a major multinational company The Role: Are you ready to revolutionize the way motorists experience customer service? As a BI & Performance Report Developer , you'll play a pivotal role within our client's Customer Experience Team … data models, reporting tools, and methodologies • Proactively identify system improvements to support data-driven decision-making • Build strong working relationships with key stakeholders Your Experience: Are you the data-driven problem-solver we're looking for? Here's what we need: • 3+ years of experience in a technical … role, with a focus on data visualization • Demonstrated experience delivering MI/BI in fast-paced environments • Proficiency in Power BI and SQL • Strong communication skills, with the ability to engage and influence stakeholders • Attention to detail and strong time management skills Next Steps: If you're ready to more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will be reporting … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new data more »

community, Fareham Innovation Centre and the wider enterprise zone fosters ingenuity, growth, and collaboration among ambitious businesses. Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you'll be a key part in … nearly 1000 exciting, innovative and growing companies. This part-time position will report directly to the Assistant Centre Manager. At Fareham Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us … would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities more »

team activities. Your success in this role will be measured by your ability to meet NPS targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure timely resolution. Join our team and embark on a rewarding journey of professional growth and achievement within … respond to inquiries, and proactively identify potential issues and risks Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience Monitor customer satisfaction metrics and take proactive steps to improve customer retention and growth Identify opportunities for upselling and cross … as well as Cloud9 Contract requirements Support onboarding and training of clients in the use of our systems as well as our CST processes Experience Required: Excellent communication skills, both written and verbal Strong problem-solving skills and a proactive approach to identifying and resolving issues Positive, can-do more »

JOB TITLE: Customer Operations Analyst Placement LOCATION: Milton Keynes CLOSING DATE: 2nd June 2024 SALARY: £22,250, 27 days holiday plus Bank Holidays, loan car scheme, pension and a discretionary bonus. CONTRACT: July/August 2024 - July 2025 Are you analytical and looking for placement opportunity that gives you … real experience for the future and the chance to improve our customer experience? Working as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trend analysis across the business. This … is a key area for us as the work the team does helps drive and develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear more »

The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe … internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role, (depending upon contract) regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership … Management through Service Reviews or other means, updates of the service programs including highlighting issues in a timely manner. Be the voice of the customer to provide visibility and add value to our Customer Experience Strategy. Engage with all internal departments, and externally with our customers and more »

and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes … team members. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands … on experience of optimisation-based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra Kudos Experience with technical and more »

across a range of clients in retail, telco, automotive and healthcare industries📌Deliver a range of machine learning and AI solutions to support omnichannel customer experience, personalisation and media performance📌 Strong skills with SQL and Python required for predictive analysis and modelling as well as excellent data visualisation … and nurture client relationshipsI have partnered with a Marketing Communications agency to hire for a Senior Data Scientist to join their industry leading Digital & Customer team. A chance to diversify your experience by working across multiple clients in various industries, delivering advanced data science solutions including price optimisation … forecasting, propensity modelling, all to support hyper personalisation for customers.Responsibilities:Employ strong technical data science skills to build machine learning models to optimise digital customer journeys; pricing and promotions optimisation, recommenders and media campaign performanceDeliver insights to drive the understanding of customers, helping to shape future strategies, improve customer more »

Location : Chertsey, Surrey Contract Type : Permanent Job Type: Full time Salary : £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people … is required by clients Mentoring/Supporting more junior team members to ensure the success of your team Requirements: A minimum of 4 years experience in a similar role; Client Success, Account Management, Sales, Consulting etc Previous experience within the IT industry is essential A collaborative nature with … external teams, clients, and stakeholders at all levels Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and more »

role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you … in-house teams tailor our services to suit every clients unique requirements and drive business growth.? Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities … team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising more »

approximately six times hotter than the sun's core (100 million Kelvin). This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of the centre Clearly identifiable management skills in a … customer facing environment Evidence of facilities management or operational management experience Personal Competences: A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Attention to detail/completer finisher Excellent administrative and organisational skills Good communication more »

supply of dynamic digital display solutions incorporating fully graphic electronic shelf labels (ESLs). We help retailers optimise revenues and margins by improving the customer experience at the shelf-edge, where most purchasing decisions are made. Displaydatas ESLs enable retailers to control and drive in-store pricing and … Displaydata portfolio to ensure it meets the needs of our key customers. We are looking for someone with a real passion for end user experience, who is technology savvy and utilizes data. In this rapidly developing market, you need to be eager to take the initiative; be a problem … clearly and archived. Performing and maintaining competitive analysis and standing. Identifying product gaps and clearly capturing product advantages. Acting as an information conduit between customer/sales and product developers. Clearly communicating the product roadmap and new product features definitions. Maintaining and enhancing ROI, TCO and other sales tools. more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

Management Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct evidence in our demonstration of compliance and ways of working. The role holder will take … Resolve escalated issues relating to the Service delivery Ensure continuous service improvement initiation and tracking to completion Ensure the day to day running of Customer facing IT services by defining, implementing and monitoring execution of incident and service request management processes across the IT function Manage major incidents Support … introduced IT services by promoting and ensuring the execution of Service Transition and Service Introduction processes Provide service insights that will lead to increased customer experience or efficiencies Promote, gain sponsorship of and implement new technology processes or capabilities that drive benefit for the UK business Work closely more »

a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape the Company's future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities: End-to-end responsibility for all data science projects within … challenging the Company's current approaches and models and creating new ones to continually improve. Lead development of new and improve existing models of customer behaviour, be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. Lead … both help target and describe customers. Determine new methods and models to measure the incrementality of our marketing activity. Deliver complex descriptive and predictive customer behavioural analytics. Working alongside the Analytics Manager within the team to help identify opportunities for new or improved models and approaches that can be more »

Job DescriptionStaffworx are looking to plan for pipeline business and future talent pool in the field of Senior Agile Product Manager for large customer in the insurance sector.Working as Lead Product Manager/Digital Product Manager Senior Product Manager – General Insurance Digital Products Role & Responsibilities :🔰 Partner with client, strategists … experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience🔰 Develop product vision, strategy, market/user research, by keeping the customer at the centre of everything we do while … using design thinking tools🔰 Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options🔰 Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis🔰 Establish customer journey mapping to guide product development; then more »

reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience • Experience of working with and influencing various levels of management, building relationships and … Can demonstrate flexibility and agility to move between role types within teams. Job Description IT & Infrastructure Operations Performance Manager • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through more »

business in London. The successful candidate will be responsible for managing the performance of the e-commerce platform. This role will involve optimising the customer experience, managing pricing and promotions, and carrying out various administrative tasks to ensure the smooth running of e-commerce operations.Key Responsibilities:• Manage and … maintain the company's e-commerce platform• Develop and implement strategies to optimise the customer experience, increase conversion rates, and drive sales.• Regularly review and analyse website and ticketing platform performance to identify areas for improvement and optimise conversion rates.• Collaborate with marketing and creative teams to develop … ensuring they are accurately reflected on the website and other sales channels.• Ensure compliance with data protection and privacy laws in the management of customer data• Stay up to date with e-commerce industry trends and best practices and make recommendations for improvements to our platform.• Manage and maintain more »