1 to 25 of 79 Customer Requirements Jobs in the West Midlands

Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. … issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint … resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (i.e., pre more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst or similar Experience of working in a customer facing environment IT literate and familiar with current Microsoft™ applications Good communication skills and ability to engage at all customer levels Experience of … in a delivery capacity, ideally as part of a service desk/helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge Application Support Analyst Responsibilities : Customer Support: Reacting to first line application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to more »

Line Support Analyst, Software Support Analyst OR Junior IT Support Analyst OR IT Graduate (ideally with some C# knowledge) Experience of working in a customer facing environment IT literate and familiar with current Microsoft™ applications Good communication skills and ability to engage at all customer levels Experience of … in a delivery capacity, ideally as part of a service desk/helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge would be very beneficial Junior IT Support Analyst Responsibilities : Customer Support: Reacting to first line … application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside more »

The E-7 On-Site Quality Assurance Engineer will have the following primary responsibilities: * Participates in Quality reviews of proposals, contracts, regulatory, program and customer requirements to develop quality assurance strategies, plans and tests for hardware and software products, processes and services ensuring early quality involvement in program … development. * Development of Quality cost estimates based on Statements of Work (SOW) assigned. * Develop and implement processes for determining, verifying and meeting Customer SOW requirements * Verification of product conformity to design * Verification of compliance to Customers' requirements * Participate in the maintenance of processes, procedures and metrics to … assure program, contract, customer and regulatory requirements are adhered to * Validation of work instructions, tooling requirements, certifications, process standards, policies and procedures * Identify and documents discrepancies, segregates and controls non-conforming items to prevent unintended use or delivery * Verification of compliance to Regulatory requirements * Identifying opportunities more »

Programme Manager to join our team in Rugeley, you will be responsible for successfully managing a portfolio of projects, providing effective leadership to achieve customer requirements and business goals. Key Responsibilities: Manage a portfolio of projects, providing effective leadership to Project Managers to achieve customer requirements … and managing a team. Experience of the commercial elements of project management, including managing contracts and supporting bids & proposals. High commercial and business awareness, customer focus, and sales orientation. APM Chartered Project Professional or equivalent qualification is desirable. Experience of managing multi-disciplined projects with a focus on systems more »

and EV markets. Job Responsibilities: Develop and implement effective sales strategies to achieve company sales targets and growth objectives. Identify new market opportunities and customer needs within the Test & Measurement, AC Power Systems, and Aerospace sectors. Build and maintain strong, long-lasting customer relationships. Understand customer requirements and provide tailored solutions. Address customer concerns and ensure customer satisfaction. Collaborate with technical teams to develop proposals and deliver compelling presentations to customers. Work with product development teams to provide customer feedback and influence product improvements Requirements: Bachelor’s degree in Electrical Engineering, Mechanical more »

way to implement bespoke automation and control process for the application using the company (internal software) and DACS (Data Acquisition and Control System) from customer supplied requirements and specifications. · Developing C# control software using the advanced CADET API to implement the solution. Knowledge of VB6/VBA is … useful for supporting legacy systems · Interfacing to 3rd party equipment for integration within the CADET and C#. Requirements: · Knowledge of protocols such as Ethernet, Serial, Ethercat, CAN, AK protocol (over Ethernet/Serial) is useful · Developing automation sequences using standard CADET editor tools · Create test and acceptance procedures · Creating … custom system functionality based on customer requirements · Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required · Understanding and ability to modify electrical systems to suit applications · Work with the Commissioning engineers and project/site managers to more »

best way to implement bespoke automation and control process for the application using the internal software and DACS (Data Acquisition and Control System) from customer supplied requirements and specifications. * Developing C# control software using the advanced CADET API to implement the solution. Knowledge of VB6/VBA is … Analysing post test diagnostics logs to advise fault rectifications within complex engineering systems * Create test and acceptance procedures * Creating custom system functionality based on customer requirements * Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required * Understanding and … with the Commissioning engineers and project/site managers to achieve sign off from the customer. * Own initiative garage projects based on anticipated future requirements and enhancements of existing tools * Providing information to the sales department for quotation purposes. * Source code management via SourceTree, BitBucket and Jira * Ideally suited more »

contribute to and/or supervise the following: High-level and low-level design documents, test specifications, maintenance manuals. Installation of (as dictated by customer requirements): Windows in bare-metal and (primarily VMware) virtual environments. Various (integrated control system) COTS products. SIEM solutions. Configuration of Windows and COTS … products to meet user requirements and customer/industry standards. Perform vulnerability scanning and address any resultant issues. Troubleshoot installation/configuration issues. Internal/customer testing and resolution of any resultant issues. On site commissioning. What you will bring to the company: Experience: At least more »

the product at trade shows, conferences, and webinars. Assist in managing the Product Backlog in Azure DevOps. Interact with customers to analyse their business requirements and identify items for the Product Backlog. Collaborate with the Customer Success team in Quarterly Business Reviews. Work with the Support team on … customer-reported issues. Research current market trends and competitive products. Assist in developing release plans and schedules with engineering leads. Collaborate with the professional services team to ensure customer requirements are met effectively. Help in creating release-specific product documentation. Participate in regular meetings with the development … our diverse team. Why Choose Quark Quark is entering a transformative phase of growth, driven by visionary leadership focused on research and development and customer success. Our culture thrives on positivity and support, providing an environment where every employee can flourish. Join us to make a meaningful impact on more »

the Principal Systems/Performance Engineer will enhance project delivery as needed. Responsibilities include developing technical specifications and solutions for intricate actuation systems, involving requirements capture, architecture development, trade studies, requirements validation, design performance analysis, modelling, verification, and integration. What will your day-to-day responsibilities look like … Understanding, interpreting, and clarifying customer and stakeholder requirements. Establishing system architecture and developing interface definitions. Managing requirements and creating specifications for internal and external suppliers. Utilizing computer modelling and simulation for actuation systems, encompassing hydro-mechanical and electro-mechanical systems. Supporting product design and development through static and … robustness analysis, as well as control law development. Conducting trade-off analysis to identify optimized solutions. Producing project deliverables, such as Performance Analysis reports, Requirements Management Plans, System Description Documents, Verification Summaries, and Compliance Reports. Generating and tracking progress on requirements validation, traceability, and verification matrices/summaries. more »

My client provides business critical software to a blue chip customer base in the Utilities sector, delivering scalable and reliable transactional, data handling and analytics solutions. As a company we are committed to meeting and exceeding our customers expectations such that we are the first choice for continuing to … quality solutions to market in a commercially ambitious way. You will manage the products throughout their lifecycle, accountable for gathering and prioritising product and customer requirements, defining the product vision, and working closely with your colleagues to deliver these requirements, creating innovative & winning products. You will work … with sales, marketing and support to ensure revenue and customer satisfaction goals are met. You will do this by leading the whole product pillar within R&D, including innovation and industry change team members. You will obtain deep product knowledge of their portfolio, have extensive industry knowledge and a more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants … knowledge of the technology Lead development teams responsible for the development and implementation of Power Platform Solutions Work with business end-users to elicit requirements & assist in developing design specifications to maximise the benefit of the Power Platform. Lead the technical delivery of the solution ensuring the designs meet … architecture and customer requirements that fully exploit the capabilities of the Power Platform and ensure that best practice methodologies are used throughout to ensure excellent quality delivery. Deal with other stakeholders/end users in the software development lifecycle – PMs, Business Analysts, testing etc. Manage and mentor the more »

seeking an experienced Calibration Engineer on a permanent basis. Based primarily on-site at their Telford service centre, with occasional on-site work at customer locations, you will be responsible for the calibration, validation, and repair of electrical/electronic test instruments and mechanical torque tools to ensure functionality … prescribed procedures and technical duties that may require judgment. Solve technical problems of varying scope and complexity related to test and calibration processes. Understand customer requirements through effective communication, both face-to-face and written. Requirements: Certifications as an electronic/electrical technician with relevant calibration experience. … IT skills, including proficiency in Windows and Office applications. Strong English communication skills, both written and spoken. Ability to confidently address customer inquiries and anticipate problems. Proactive attitude towards problem-solving and working independently. Able to obtain UK security clearance. If you possess technical expertise in calibration, have a more »

ensure a seamless delivery and a cohesive approach. You will be involved in every stage of the solution implementation, from conducting workshops and analysing customer requirements to configuring the D365 application and managing releases and environments. Work collaboratively with stakeholders across the customer’s organization to secure … a thorough set of requirements that align with business goals and gain a solid understanding of existing business processes. Offer expert knowledge of the core D365 CE applications and assess the customer’s business processes against the standard functionality available in D365 CE. Manage smaller D365 CE implementation … projects, including overseeing budgets, resources, and milestone reporting, with support from PMO and guidance from senior or lead consultants. Take responsibility for documenting business requirements that specify the necessary actions and expected outcomes of the solution. Provide pre-sales support, including product demonstrations and estimates, in collaboration with the more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Work with business end … users to elicit requirements & assist in developing design specifications to maximise the benefit of MS Dynamics. Lead the technical delivery of the solution ensuring the designs meet architecture and customer requirements that fully exploit the capabilities of MS Dynamics. Deal with other stakeholders/end users in more »

all applicants must be eligible to obtain SC clearance. Working: The role is office/hybrid based with occasional travel to other company/customer's sites in the UK or abroad. "All the pros of a small business with the security of a multinational" *Glassdoor review "The engineering … for 2021 Responsibilities: * Successfully manage a portfolio of similar or related projects for a business stream, providing effective leadership of Project Managers to achieve customer requirements along with meeting the business goals of schedule, budget, deliveries, risk management, sales, margin, and winning new/follow on business. * Manage … all customer interfaces, and communicate effectively to Senior Management, team members and peers to establish a common understanding of programme performance and plan for successful programme execution. * Work closely with the Program Finance team to meet key financial objectives and ensure clear and accurate financial reporting. * Prioritise, co-ordinate more »

range from 1 Watt to mega-Watts and power vehicles and applications on land, in the air and on water and enabling our global customer base to do things that have not been done before. Personal Profile and Experience In the role of Senior Engineer Control Systems, youll be … and capabilities that grow them and the function as a whole. Youll be operating in a fast paced project environment, needing technical, commercial and customer management skills whilst collaborating with some of the most innovative people, companies, and technologies on the planet. As part of an open, collaborative and … Strong written and verbal communication skills Key Responsibilities Application of technical knowledge and experience to provide innovative engineering solutions to meet a variety of customer requirements Use of and proficient in appropriate software related to your engineering background Where appropriate, undertake Project Lead role; leading a small/ more »

process through its entire lifecycle and ensuring adherence to security standards Regularly updating or creating new processes to enhance performance and minimise wastage Understanding customer requirements and project KPIs Implementing various development, testing, automation tools, and IT infrastructure As expected in these roles, some out of hours and more »

be someone that is looking to take on a leadership role within a rapidly growing manufacturing business. With a strong focus on quality and customer satisfaction, the company offers a complete manufacturing process to a diverse customer base. As the Head of Engineering, you will play a key … innovation projects, and improvements to production processes Developing and implementing engineering strategies, projects, and initiatives that align with the company's growth objectives and customer requirements Collaborating with cross-functional teams to drive continuous improvement in product quality, cost reduction, and manufacturing efficiency Providing technical expertise and guidance … s manufacturing capabilities and competitive edge Ensuring compliance with industry regulations, quality standards, and best practices in engineering and manufacturing Head of Engineering Position Requirements A degree in engineering or a related field, with professional qualifications such as chartered engineer status preferred Demonstrated experience in leading and managing engineering more »

motivated able to support and thrive in the area of Electrical and Electronic Integration. YOUR RESPONSIBILITIES: The role requires working with the Client and customer team members to deliver projects according to the plan. This will include some of the following key activities: Software and Control Development of various … etc.) Electric and Electronic Architecture Development, Integration, Commissioning, Testing and sign-off of electrified system and interactions within the vehicle powertrain Devise and execute customer clinics to assess acceptability and performance Devise and execute the customer testing of the powertrain control and calibration (testing environments include SIL, HIL … components fundamentals Knowledge in e-drive system development, power inverters and electric motors Knowledge of automotive architectures and communication protocols Ability to comprehensively understand customer requirements and follow product development processes Ability to carry out activities in product qualification to international automotive standards Experience in Simulink development Strong more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … the project team to support delivery of additional project components (Reporting tools, API interfaces, Search) Evaluating the performance and applicability of multiple tools against customer requirements Working within an Agile delivery/DevOps methodology to deliver proof of concept and production implementation in iterative sprints. Qualifications Direct experience more »

a Solution Architect you will work closely with the Marketing, Sales and Delivery teams to ensure Client introductions are affected, knowledge transfer of the customer requirements, proposed solutions, and supporting documents are completed and beneficial to ensure project success. Key Responsibilities: products, solutions, and services to a wide … needs. business opportunities and articulate business value to new and existing customers Collaborate with stakeholders throughout client organisations to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes. sales in the generation and completion of, project estimates, proposal documents, RFIs, RFPs … and SOWs. Provide in-depth knowledge of MS D365, Power Platform and associated technologies and evaluate the customer’s business processes against the standard out-of-the-box platform. and contribute to documentation generation in line with processes, including peer review and identification of improvements to current processes. Using more »