1 to 25 of 109 Customer Requirements Jobs in the Midlands

Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. … issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint … resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (i.e., pre more »

We are looking for x2 Customer Success Managers to join our Business Development Team based in Coventry. Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to … provide support services to customers with a focus on maximising sales operations effectiveness and customer experience. Duties and Responsibilities The role will foster and cultivate client relationships to help The MTC develop even greater levels of customer intimacy. Liaising, influencing and working alongside the Marketing team around specific … events, collateral required for Sales, Bids, or other customer related events. Support the collations and production of customer and business specific presentation/Case Studies to ensure this is to the required standard. Ensuring relevant business information/Sales reports are produced and shared when necessary. Working closely more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

then read on. Role and responsibilities:- Team Leadership Develop and code software Undertake functional testing Lead investigations in to product use scenario's Translate customer requirements to technical requirements Project planning and decide on resource allocation Produce design/specifications to meet customer requirements Experience more »

then read on. Role and responsibilities:- Team Leadership Develop and code software Undertake functional testing Lead investigations in to product use scenario's Translate customer requirements to technical requirements Project planning and decide on resource allocation Produce design/specifications to meet customer requirements Experience more »

Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst or similar Experience of working in a customer facing environment IT literate and familiar with current Microsoft™ applications Good communication skills and ability to engage at all customer levels Experience of … in a delivery capacity, ideally as part of a service desk/helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge Application Support Analyst Responsibilities : Customer Support: Reacting to first line application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to more »

Line Support Analyst, Software Support Analyst OR Junior IT Support Analyst OR IT Graduate (ideally with some C# knowledge) Experience of working in a customer facing environment IT literate and familiar with current Microsoft™ applications Good communication skills and ability to engage at all customer levels Experience of … in a delivery capacity, ideally as part of a service desk/helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge would be very beneficial Junior IT Support Analyst Responsibilities : Customer Support: Reacting to first line … application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside more »

The E-7 On-Site Quality Assurance Engineer will have the following primary responsibilities: * Participates in Quality reviews of proposals, contracts, regulatory, program and customer requirements to develop quality assurance strategies, plans and tests for hardware and software products, processes and services ensuring early quality involvement in program … development. * Development of Quality cost estimates based on Statements of Work (SOW) assigned. * Develop and implement processes for determining, verifying and meeting Customer SOW requirements * Verification of product conformity to design * Verification of compliance to Customers' requirements * Participate in the maintenance of processes, procedures and metrics to … assure program, contract, customer and regulatory requirements are adhered to * Validation of work instructions, tooling requirements, certifications, process standards, policies and procedures * Identify and documents discrepancies, segregates and controls non-conforming items to prevent unintended use or delivery * Verification of compliance to Regulatory requirements * Identifying opportunities more »

Assurance Benefit Cycle To Work Scheme Purpose Of The Role: To support the branch in operating an effective European outbound operation in response to customer requests and network standards in a cost effective and efficient manner. To maximise profit whilst not compromising quality and service by providing effective solutions … operation and use of various Dachser Tools (including but not limited to Domino, Outbound Planning Tool, Charter Tool) Effective management of loading to meet customer requirements and departmental KPIs Cost accrual and processing of purchase invoices Effective communication with other departments in Northampton and the UK as well … daily processes and maintain quality standards of the company. Ensure that profit is maximised at all opportunities without compromising quality To efficiently respond to customer requests for charter and groupage services to provide cost effective and efficient solutions Maintain a supplier database ensuring that there are a range of more »

way to implement bespoke automation and control process for the application using the company (internal software) and DACS (Data Acquisition and Control System) from customer supplied requirements and specifications. · Developing C# control software using the advanced CADET API to implement the solution. Knowledge of VB6/VBA is … useful for supporting legacy systems · Interfacing to 3rd party equipment for integration within the CADET and C#. Requirements: · Knowledge of protocols such as Ethernet, Serial, Ethercat, CAN, AK protocol (over Ethernet/Serial) is useful · Developing automation sequences using standard CADET editor tools · Create test and acceptance procedures · Creating … custom system functionality based on customer requirements · Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required · Understanding and ability to modify electrical systems to suit applications · Work with the Commissioning engineers and project/site managers to more »

the Microsoft Power Platform to deliver solutions.You will gain experience of configuring the platform and develop code (in C#, Typescript and ReactJS),to meet customer requirements. You will be involved in supporting customer solutions. Role Monitoring the support queue and investigating any customer issues Configuring the Microsoft … Platform Writing code to meet customer requirement. Talking to customers and gathering customer requirements Training BSc (Hons) Digital and Technology Solutions (Software Engineering) Day Release Study at Nottingham Trent University at NTU Clifton campus We hope after you have completed your apprenticeship, you will stay working with … Closing Date Saturday, 18th May 2024 Start Date Sunday, 1st September 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE or equivalent, grade more »

medium volume component and accessory parts specialists. They delivera wide range of services and innovative products, designed to exceed the exacting specifications and quality requirements of their customers. About the role : Reporting to: Production Engineering & Quality Manager Responsibilities: Support the management of all quality-related issues within the manufacturing … Goods Receiving team s (e.g. internal, supplier, customer and customer warranty) Be instrumental in the identification of defect root cause and instigate permanent corrective actions for product quality issues. Routine use of Global 8D process. Work with internal and external stakeholders to resolve quality issues that arise as … actions need to be taken to resolve. Periodically report to management on the topic. Assist with first off sample approvals Promote the use of customer preferred techniques for APQP & continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis Participate in cross-functional teams in more »

to work scheme Flexitime Free parking Life insurance Sick pay The Role: Determining the best way to implement bespoke automation and control process from customer supplied requirements and specifications. Developing C# control software. Knowledge of VB6/VBA is useful for supporting legacy systems Interfacing to 3rd party … Analysing post test diagnostics logs to advise fault rectifications within complex engineering systems Create test and acceptance procedures Creating custom system functionality based on customer requirements Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required Work with … the Commissioning engineers and project/site managers to achieve sign off from the customer. Source code management via SourceTree, BitBucket and Jira Requirements: Will have a degree in robotics, Mechatronics, Automation engineering or similar. Will have at least 3 years of experience in a hardware based automation role. more »

best way to implement bespoke automation and control process for the application using the internal software and DACS (Data Acquisition and Control System) from customer supplied requirements and specifications. * Developing C# control software using the advanced CADET API to implement the solution. Knowledge of VB6/VBA is … Analysing post test diagnostics logs to advise fault rectifications within complex engineering systems * Create test and acceptance procedures * Creating custom system functionality based on customer requirements * Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required * Understanding and … with the Commissioning engineers and project/site managers to achieve sign off from the customer. * Own initiative garage projects based on anticipated future requirements and enhancements of existing tools * Providing information to the sales department for quotation purposes. * Source code management via SourceTree, BitBucket and Jira * Ideally suited more »

tasks such as requesting project information from other departments and clients, checking schedules, creating designs/3D models using CAD software based on client requirements and supporting the team with taking and confirming measurements for individual projects. As the Trainee CAD Technician/Detailer you must have the ability … smooth running of the technical department Ensuring the detailing and assembly process can proceed to a schedule Detailing edge protection to suit build and customer requirements using Computer-Aided Design (CAD) software Requesting 3D model and any specific requirements, to enable the detailing process to commence Aiding … the technical team in measuring for chargeable areas in builds, and the creation of site prints Detailing customers edge protection requirements CANDIDATE REQUIREMENTS Effective communication ability both verbal and written Excellent IT skills (particularly e-mails and Microsoft Office) Good organisational manner with a co-ordinated approach to more »

contribute to and/or supervise the following: High-level and low-level design documents, test specifications, maintenance manuals. Installation of (as dictated by customer requirements): Windows in bare-metal and (primarily VMware) virtual environments. Various (integrated control system) COTS products. SIEM solutions. Configuration of Windows and COTS … products to meet user requirements and customer/industry standards. Perform vulnerability scanning and address any resultant issues. Troubleshoot installation/configuration issues. Internal/customer testing and resolution of any resultant issues. On site commissioning. What you will bring to the company: Experience: At least more »

insight into Food To Go innovation needs. Assisting in working on current innovation and strategy workstreams means that recipes are always in line with customer requirements whilst being technically sound and adhering to internal business requirements such as cost, ingredient requirements etc. Leading internal processes from … wider team be responsible for ensuring that all products shown to customers have been costed, deliver target margins and approved internally prior to a customer presentation. Ensure effective communication between development, technical, process, commercial, purchasing and operations departments. Ensure all relevant information is correct and ready for customer presentations Fully understand all aspects of the customer in terms of NPD strategies, procedures and structures The Ideal Candidate We believe that success is built upon collaboration and diverse perspectives. At Samworth Brothers, we welcome candidates who are passionate about working together to achieve greatness. As a valued more »

customers in dealing with technical sales enquiries, producing accurate and competitive quotes and being able to source solutions to meet their needs. Reponsibilities Processing customer enquiries, which will involve: Initial customer contact via telephone, email, face and face to face Managing and understanding and interpreting customer requirements Producing designs and costed solutions to satisfy these requirements, whilst maximising the benefit for the company Production of quotations/tenders in a timely, clear, detailed and accurate manner. Follow up quotations in a timely manner to secure profitable orders Maintain expert level of product knowledge and applications. … kept informed of order (contract) status and that any issues are resolved quickly Maintaining accurate up-to-date records of enquiries, quotations, orders and customer activity Pursue new business opportunities Occasional site and customer visits Supporting the Contracts, Engineering and Production departments Building relationships with customers and potential more »

to a brand new site in April 2024 in Newcastle-under-Lyme. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order … submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing more »

services in order to obtain appointments. · Arrange and diarise quality appointments for Schools Business Development Managers (BDMs) · Obtain and record comprehensive information on the customer and their requirements for the BDM · Qualify customer requirements ahead of the BDMs meetings. · Share ideas and experiences with team, contribute … a high standard of spoken and written communication. It is also desired but not essential to have an NVQ Business and Communication, NVQ in Customer Service or NVQ in Telesales, have knowledge of the Education sector, knowledge of services and reports and experience of working in Education sales. Full more »

develop with the business. This is a critical role supporting the front-line Sales Team by assisting in the design, costing and preparation of customer quotations, working with both the Sales and Technical team to ensure our proposals meet the customer requirements competitively. As well as supporting … where necessary. The ideal Candidate: The ideal candidate will be able to demonstrate the following competences: Responsibility Collaborate with the team to deliver excellent customer service at all times. Manage the on-vehicle Sales Order Processing (SOP) inbox, check system designs and BOMs, populate and issue Workshop Request Forms … of orders. Generate completion paperwork. Support the Head of On-Vehicle Sales, Key Account Managers and Business Development Managers, by designing, costing and creating customer proposals for their managed and target customer accounts. Serve as the first point of contact for clients seeking service advise or technical assistance more »

programs. The role: The Project Engineer will be the primary technical lead of designated projects. They will be the point of contact with the customer and will ensure their designated projects are delivered on time, right first time and within cost targets. This will be achieved through strong technical … throughout the project. Specific responsibilities of the role will include: 1. Contract Review Participate and contribute to all related pre-contract reviews with the customer Participate and contribute to all related internal contract reviews Ensure all customer requirements are captured and understood 2. Engineering & Planning Establish methods … of manufacture for required items and transfer these through to effective manufacturing routings. Definition of all material, subcontract and other non-manufacturing requirements Creation of manufacturing route cards and issue for manufacture Creation of stage drawings, procedures and other manufacturing aids as required Provide technical support throughout the designated more »

Office. Reporting to the Lead Solution Architect, your role will be to produce IT infrastructure high-level designs and proposals in response to internal customer requests and project demands. You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners … utilising a cutting-edge tech stack, we support two of the UK’s most trusted and established brands - Boots and No7 – in personalising their customer interactions. We’re an innovative team of specialists spanning security, hosting, architecture, software engineering, networks, project delivery and more. A proud equal opportunity employer … the role Key responsibilities Produce high-level designs, concentrating on the consumption of existing platforms and services. Working to make sure the agreed business requirements and desired outcomes are achieved in-line with strategy and architecture, are cost effective, deliverable and supportable Ensure high-level designs are understood by more »

the Principal Systems/Performance Engineer will enhance project delivery as needed. Responsibilities include developing technical specifications and solutions for intricate actuation systems, involving requirements capture, architecture development, trade studies, requirements validation, design performance analysis, modelling, verification, and integration. What will your day-to-day responsibilities look like … Understanding, interpreting, and clarifying customer and stakeholder requirements. Establishing system architecture and developing interface definitions. Managing requirements and creating specifications for internal and external suppliers. Utilizing computer modelling and simulation for actuation systems, encompassing hydro-mechanical and electro-mechanical systems. Supporting product design and development through static and … robustness analysis, as well as control law development. Conducting trade-off analysis to identify optimized solutions. Producing project deliverables, such as Performance Analysis reports, Requirements Management Plans, System Description Documents, Verification Summaries, and Compliance Reports. Generating and tracking progress on requirements validation, traceability, and verification matrices/summaries. more »