1 to 25 of 70 Customer Retention Jobs in London

to Belgian and German classics. All served exactly how the brewer intended. Our strategy to launch and grow the PerfectDraft brand, product range and customer base has been via our own Direct to Consumer ecommerce stores in Europe, with presence in 8 countries and now we are expanding this … a pivotal member, reporting directly to the Head of Growth at PerfectDraft UK. Your primary responsibility will be crafting and executing strategies to boost customer retention and loyalty through exceptional experiences. This role demands a profound understanding of customer behaviour, strong analytical prowess, and the ability … to collaborate seamlessly across departments to drive tangible outcomes. If you're passionate about fostering enduring customer relationships and optimizing their journey with our brand, we encourage you to apply. Additionally, you'll oversee the Content and Community Manager, as well as the Customer Service Executive, as part more »

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.As the Director of Customer Lifecycle Management, you will be responsible for overseeing the creation and implementation of strategies that maximise customer value and loyalty, globally. You will … an exciting time, as our fast (acquisition) growth means we need a strong, proven leader to help us build and scale capabilities around our customer base.Your primary responsibility will be to strategize, design, and implement best in class lifecycle programs and communication, driven by building a solid foundation of … customer data and customer analytics. The scope of the B2C CVM team you will lead stretches from acquisition (lead generation) to the entire CVM lifecycle of nurture, growth, and retention. Globally and across all our product categories.By leveraging data-driven insights and innovative techniques, you will drive customer more »

DescriptionCustomer Lifecycle Management - Strategy and Portfolio Optimisation DirectorLondon or NorthamptonAbout Customer Lifecycle Management TeamOur Customer Lifecycle Management team will be focussing on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as … their life stages and differentiated financial need. They will define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and … directly into the Head of CLCM. The CLCM Strategy and Portfolio Optimisation Director will lead a team to define the opportunities to maximise our customer portfolio bringing more value to products, channels and propositions with actions that gravitate around customer expectations, needs and triggers whilst complying with all more »

growth of our subscription-based Software as a Service (SaaS) offerings. You will lead a global team responsible for driving renewal revenue, maintaining high customer retention rates, and fostering strong relationships with our existing customer base. Your contribution will be:Renewal Strategy Development: Develop and implement … strategic plans to maximize renewal rates and minimize churn across all customer segments and geographies. Analyze market trends, customer feedback, and competitive intelligence to continuously optimize renewal strategies. Team Leadership: Lead and mentor a global team of renewal managers and specialists, providing guidance, support, and coaching to drive … individual and team performance. Foster a culture of accountability, collaboration, and continuous improvement within the renewal organization. Customer Relationship Management: Cultivate strong relationships with key customers, ensuring a deep understanding of their business needs, challenges, and objectives. Collaborate closely with Sales, Customer Success, and Product teams to address more »

This role reports to the Director of Professional Services in the region and ensures continued high success rate of the projects and drives excellent customer satisfaction.What You'll Do:Act as Lead Consultant on large, complex customer engagements that may involve multiple project teams from SnapLogic, customer, or partner organizationsUnderstand and clearly communicate customer requirements and integration points in the context of the statement of workOversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costsManage all day-to-day administrative activities of … improve the standards and internal project management best practices to help drive faster value to customers on future engagementsMaintain regular communication with both the customer and internal teams, and constantly manage customer expectationsAchieve customer satisfaction through successful delivery of defined project scopeCompile customer requests and deployment more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so … BUK) remains consistently excellent at scale. What will you be doing • This is a leadership position, which reports directly into the MD Head of Customer Lifecycle Management (CLCM). The Customer Contact Optimisation Director will use customer diagnostics (emotional and functional needs) & behaviour analysis combined with model more »

re currently recruiting for the Senior CRM Specialist role to be responsible for delivering best practice in CRM and Loyalty by developing and managing customer retention activity. You will use data-driven insights to develop the CRM strategy and roadmap working closely with the Commercial Director to … to optimize open rates, click-through rates, and conversion. · Loyalty Program Enhancement: Assess and enhance the effectiveness of our existing loyalty program to increase customer engagement and retention. Develop innovative loyalty initiatives and rewards that align with our customers' values and expectations. Work closely with data analytics to segment … the customer base and personalize loyalty rewards and communications. Monitor industry trends and competitor loyalty strategies to ensure our program remains competitive and appealing. · Retention Rate Improvement: Implement targeted retention strategies to reduce churn and increase customer lifetime value. Utilize CRM tools to create more »

is looking for a retention marketer to join their team.As a growth marketer, you will drive retention initiatives to improve customer lifecycle through experience. You will conceptualise, execute, and automate marketing campaigns through various stages of the customer journey and lead experimentation across the … Functional Collaboration: Collaborate with product teams to implement features and functionalities that enhance user engagement and satisfaction, providing valuable insights and feedback based on customer data.Retention Metrics Tracking: Monitor and report on key retention metrics such as retention rate, churn rate, and customer lifetime … value, providing regular updates to stakeholders on campaign performance and impact.Customer Feedback Analysis: Gather and analyse customer feedback and sentiment data to gain insights into user preferences and pain points, leveraging these insights to inform retention strategies and product improvements.Develop a strong understanding of how customers interact more »

A revolutionary customer strategy, CX and insights consultancy underpinned by unique AI analytics technology and data. The employer: Our client is a revolutionary Customer Strategy, Customer Experience and Customer Insights Consultancy underpinned by a unique AI Analytics software platform. The business is in a phase of … with a push to “scale at pace” Working with several major UK brands including leading names in financial services and retail Unique capability enhancing customer experience and customer growth working across technology, data analytics, business transformation and strategy Leadership and expertise across the end-to-end customer … highly successful firm with 40+ employees The role: As a result of this growth, they are seeking to fill this key role of Principal Customer Strategy Consultant, reporting to the Head of Consulting. As Principal Customer Strategy Consultant you will work closely with senior stakeholders across their clients more »

Marketing Manager will... Design and implement targeted campaigns to engage the estate agent database. Collaborate with product and sales teams to identify customer pain points and develop effective content strategies. Analyse campaign performance to drive data-informed decisions and enhance future engagement strategies. Ensure retention efforts align with the brand voice and contribute positively to customer perception and loyalty. Manage communication channels to maintain consistent and engaging dialogue with the audience. Essential Skills: Proven experience in managing customer retention and engagement campaigns, ideally in B2B software or property markets. … skills to evaluate campaign effectiveness and adapt strategies accordingly. Excellent collaboration and communication skills for cross-functional teamwork. Creative problem-solving abilities to address customer challenges and improve retention. Deep understanding of customer journey mapping and targeted content creation. Benefits: Flexible working arrangements 25 days annual leave + more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of … shopping experience Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets … the needs and preferences of our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate more »

provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.The RoleWe're seeking a proactive, experienced, and highly motivated Customer Marketing Manager to join the Marketing team in our London office. This is a hands-on role that will define and lead customer … across CRM as well as organic social and owned content. Detailed knowledge of Adobe Campaign is essential and experience of Sprinklr is desirable.Responsibilities:Drive customer retention and Customer Lifetime Value (CLV) through our customer engagement channels, owning the annual calendar of CRM campaigns, in line … execute end-to-end individual marketing and transactional email campaigns, creating workflows and overseeing content and copy for each, using Adobe Campaign and AEM.Oversee Customer Marketing Executive with the development of organic social media strategy to increase followers, reach and interactions.Oversee the end-to-end execution of organic social more »

Customer Success Manager – Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions … They are dedicated to realising the potential of their clients and delivering excellence through an integrated suite of services. Why This Role? As their Customer Success Manager, you will play a pivotal role in shaping their customer success strategy. This is an exciting opportunity to establish a robust … customers derive maximum value from their solutions. You will have the chance to grow within the organisation and make a significant impact on their customer success initiatives. Key Responsibilities Develop and implement success plans tailored to customers’ business objectives, driving engagement and product adoption. Build and nurture strong relationships more »

Manager position for a market-leading Telco; your team will analyse and optimise end-to-end journeys across a vast digital estate, including new customer acquisition, customer retention and existing customer experience. THE ROLE As the Lead Digital Analytics Manager, you will lead an established more »

the world shops online and achieve our mission to deliver the ultimate shopper experience. The Role: We are looking for highly organised, technically savvy Customer Success Managers who strive to deliver results, proves value & drive retention among our customers. As a key member of the CS team … platform to drive feature adoption and increased profitability. Ultimately, you will become an expert in the Intelligent Reach platform & report into the Head of Customer Success. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. Responsibilities: 1. … expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives more »

to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Customer Success Manager The Extended Reality Solutions (XRS) team at CBRE offers cutting-edge 'mixed reality' solutions for our front-line workers. We're seeking … an experienced Customer Success Manager to join our team, and drive our vision to empower our CBRE technical workforce. While expertise in AR/VR/MR is not mandatory, we are looking for a quick learner with strong Customer Success skills and a demonstrated interested in Extended … Reality Solutions (XRS). Furthermore, this role presents an exciting opportunity to create, set up, and establish a robust customer success solution for our Extended Reality Solutions (XRS), allowing for the effective management and satisfaction of our valued customers. This role has the potential to grow within CBRE and more »

take the brand to the next level.Day to day, You'll be: Reporting to the Digital Marketing Lead you will be responsible for driving customer loyalty and retention both online and in-store through the delivery targeted customer communications and insightsManaging the daily product selection and … new initiatives (processes to technology) to improve the effectiveness and efficiencies of CRM activity – such as a loyalty programmeOngoing management and continued segmentation of customer database to identify and target actives, lapsers and dormants with specific campaigns.Managing a monthly CRM KPI ‘stat-pack’ report, and customer data requests.Managing … have: Around 3 years’ experience in digital/CRM across managing email campaigns, CRM and direct mail tacticsESP experience and CRM tactics to increase customer retention/response ratesExperience of managing 3rd party relationships across agencies and tech providersBe a collaborator, strong project management skills and ability more »

Seniority Level: Mid-Senior Level #Ownership We're seeking an exceptional Head of Product with expertise in customer retention for an exciting role that combines Product Management and Retention Marketing. In this position, you'll lead a team of three Senior Product Managers, driving roadmaps … challenge into an opportunity. So lets take on the challenge together. Cheers to dreaming big! The Role: The successful candidate will oversee the entire customer journey on PerfectDraft, ensuring efficient traffic conversion, effective onboarding of new customers, and prevention of churn. This includes spearheading our personalization and conversion rate … app. Additionally, they'll take ownership of loyalty and referral programs, guide the CRM strategy, and collaborate with local teams to optimize and automate customer lifecycle journeys using our CRM tool, Bloomreach. Crucially, this individual will lead our transition from a DTC business to a comprehensive multichannel solution, expanding more »

a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, A strong background in CRM and marketing analytics is essential, including modelling skills, to optimise customer journeys and improve customer retention and loyalty Ability to work with data from multiple sources, including digital, to provide robust solutions more »

uses to open req – 94-395 - Subscription - Retention/Full-Time, Permanent/HybridTHE ROLE: Are you an experienced B2C/B2B customer retention marketer with a passion for sport and an understanding of what it means to be a fan? Have you delivered exceptional … results from retention in commercial sports or subscription-based company? Do you have a passion for both the science (data & decisioning) and art (creating emotional connections) of retention? If so, we may have the perfect role for you. DAZN is fast becoming the world’s leading … of our creative & brand direction with local markets, creating emotional connections with our audiences. Collaborate with central and market teams to build out our customer lifecycle strategy, we have built lots of journeys and there is more to come, your role will be to help bring it all together more »

in delivering transformational IT services. Position Overview: As a Technical Account Manager (TAM) you will be the owner of the technical relationship between the customer and Advania and a fundamental member of the Sales Expertise team, responsible for delivering a connected Customer experience. The role of the TAM … guiding clients as they navigate their organisation through their digital transformation journey. Driving the client's adoption of Microsoft Cloud solutions and supporting the Customer in maximising their investment in key Microsoft Technologies such as Azure, Modern Workplace, Business Applications and Cyber Security & Compliance. With a portfolio of fully … is achieved through a blend of tactical and strategic alignment to key projects and day to day operations, with a focus on delivering successful Customer outcomes, identifying and propose improvement opportunities, owning the creation and management of the clients Technical Roadmap and utilising Customer opportunities to drive innovation more »

on developing dashboards to measure sales performance Lead the identification, coordination and removal of performance obstacles for faster delivery to support sales and client retention efforts Requirements Bachelor's degree in Business Administration, Finance or a quantitative field; MBA a plus 5+ years relevant experience in sales or more »

evaluate results of predictive models and predictive modelling techniques. Apply these insights to optimise growth strategies, enhancing the effectiveness of performance advertising efforts and customer retention initiatives. Adtech Passion: A strong interest and passion for adtech and performance advertising, with a desire to stay at the forefront more »