1 to 25 of 75 Customer Retention Jobs in the UK excluding London

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. … Plus on target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. … With a helpful and professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. more »

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

Title: Cloud Architect Salary: £50k-£80k Location: Chesterfield (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand … and evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. As a Customer Success Project/Program Manager you will play a crucial role in ensuring our customers achieve success with our products or services. You will … maximizing the value they receive from our offerings. Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth. Responsibilities: Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer … their goals. Product Education and Training: Provide comprehensive training and support resources to customers, enabling them to leverage our offerings to their full potential. Customer Advocacy: Serve as the voice of the customer within our organization, advocating for their needs, requirements, and feedback to relevant teams. Retention more »

re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for … to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of our services. Conduct outbound calls to … experience with onboarding at Paynt, address any concerns and offer other additional products and services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers. more »

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Embark … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions … and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. WHAT WILL I BE DOING: Cultivate meaningful customer intimacy with a combined portfolio Improve customer satisfaction scores and NPS Improve customer more »

Managing the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. Customer Journey Mapping analyzing touch points with the organisation and maximizing commercial opportunities. Working alongside the marketing and web development teams … to monitor and improve the Customer Journey and data capture processes. Monitor and maximize customer lifetime value strategies ensuring maximum profitability. Working closely with the central marketing team and regional sales hubs to ensure the database is segmented effectively for targeted marketing/sales activities. Additionally, assisting in … planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. Continually review, improve and enhance data structures, data layouts, fields and automations within the CRM system. Ensure the data is accurate, regularly formatted and maintained through cleansing tools. Administer, integrate and rollout more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

delivering exceptional services and products. Your primary objectives will include achieving NPS (Net Promoter Score) targets, actively sharing client feedback to facilitate successful client retention and expansion and providing support for Delivery team activities. Your success in this role will be measured by your ability to meet NPS … targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure timely resolution. Join our team and embark on a rewarding journey of professional growth and achievement within the dynamic and innovative technology industry. Role Responsibilities: Act as the primary point of contact for … respond to inquiries, and proactively identify potential issues and risks Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience Monitor customer satisfaction metrics and take proactive steps to improve customer retention and growth Identify opportunities for upselling and more »

month Fixed Term Contract Our Customer Engagement Team are looking for a customer orientated professional with knowledge of SIMS (Schools Information Management System) on a 6 month Contract, who has excellent relationship building skills and relishes providing customers with value added systems to help them achieve their personal … customers from a multitude of angles allowing you to provide the best solutions and support. You will be responsible for managing the post-sale customer relationship, providing guidance and practical support to ensure customers receive a return on investment in our products and services, driving usage and increasing reference … customers' challenges and business priorities to drive increased, confident usage of the SIMS software suite Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage and customer satisfaction Work closely with schools on their MIS, offering support and guidance on key objectives Managing own more »

a talented and experienced CRM Manager to join our growing team. As the CRM Manager, you will be responsible for developing and implementing effective customer relationship management strategies to enhance client engagement, drive customer loyalty, and maximise revenue opportunities. Key Responsibilities:Develop and execute CRM strategies to increase … customer retention, satisfaction, and lifetime value.Collaborate with cross-functional teams to define customer segments, personas, and journeys.Utilise CRM tools and platforms to analyse customer data, track KPIs, and measure campaign performance.Design and implement targeted email marketing campaigns, including segmentation, A/B testing, and automation.Stay … abreast of industry trends and best practices in CRM, digital marketing, and customer experience management.Provide regular reports and insights to stakeholders on CRM performance, trends, and opportunities for improvement.Qualifications:Proven experience in CRM management, preferably within a digital marketing agency or similar environment.Proficiency in CRM software and tools, such more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior more »

conversions right in the heart of the Oxfordshire countryside. We are looking for a Receptionist to join us, ideally you will deliver friendly efficient customer service and create a warm and welcoming atmosphere for all our customers and visitors while also undertaking a range of other sales support tasks … the growth of the business Support the sales team, by contacting customers, generating quotes, and updating the CRM in a timely fashion Help drive customer retention, with a focus on continuous improvement of the overall customer journey Actively work on the existing customer base to … renew existing agreements Deliver excellent customer service at all times Knowledge & Skill Requirements Excellent telephone skills High degree of accuracy Analytical and be able to understand reporting Strong excel skills Demonstrated ability to prioritise issues Must be able to deal with technical product information Ability to build strong working more »

take the brand to the next level.Day to day, You'll be: Reporting to the Digital Marketing Lead you will be responsible for driving customer loyalty and retention both online and in-store through the delivery targeted customer communications and insightsManaging the daily product selection and … new initiatives (processes to technology) to improve the effectiveness and efficiencies of CRM activity – such as a loyalty programmeOngoing management and continued segmentation of customer database to identify and target actives, lapsers and dormants with specific campaigns.Managing a monthly CRM KPI ‘stat-pack’ report, and customer data requests.Managing … have: Around 3 years’ experience in digital/CRM across managing email campaigns, CRM and direct mail tacticsESP experience and CRM tactics to increase customer retention/response ratesExperience of managing 3rd party relationships across agencies and tech providersBe a collaborator, strong project management skills and ability more »

selling platforms to customers and prospects. This individual follows sales best practices to achieve these goals, fostering a healthy, sustainable territory by focusing on customer retention, development, penetration, and continuing satisfaction. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and … for sales volume, product mix, and new product and services awareness within the assigned territory. Prospect for new business within target market segments including customer outreach for qualified leads resulting from marketing campaigns/efforts. Responsible for adhering to customer contact metrics, assigned by management, including but not … Gilson Product Portfolio. Maintain current knowledge of and provides updates in a timely manner on territory trends and activities, competitive products and pricing, and customer concerns regarding Gilson products observed. Prioritize and respond to all customer inquiries within 4 business hours. Follow up on assigned hot leads within more »

develop a positive, open, and honest working environment for all. This role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience … increased customer lifetime value and maximises upsell and cross-sell opportunities through various customer touchpoints and communications channels. If you thrive on working in a busy environment and like to get your sleeves up and hit the ground running this could be the role for you. What’s … deployment and hypercare Lead the creative development of CRM communications, collaborating with the design team to ensure high quality, engaging output Manage and develop customer onboarding, retention, loyalty, cross-sell, and upsell flows through our CRM system to enhance the customer experience Continuously review and improve more »

Job Title: Head of Customer Success Location: Glasgow, UK Salary: £50,000 to £60,000 Who we are Inisoft have an exciting opportunity for a Head of Customer Success to join our Client Services Team. Inisoft is a market-leading provider of software solutions for contact centres, with … join our well-established and successful software company! Role Details Lead the development and execution of strategic initiatives to drive growth within Inisofts existing customer base. Champion a customer-centric ethos to guarantee optimal outcomes for customers utilising Inisofts suite of products and services, thereby driving customer … long-lasting relationships with customers and partners by actively engaging with them to understand their unique needs and challenges. Take ownership of the entire customer lifecycle, orchestrating seamless onboarding journeys tailored to each customers requirements ensuring a smooth transition to Inisoft products and services. Develop and execute strategic customer more »

Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1500 people, they have … online sales channels. This position requires a unique blend of technical, analytical, strategic & management skills to ensure that the eCommerce platform is meeting the customer needs in a rapidly evolving digital landscape. You will be responsible for LWCs customer ordering portal and the upkeep of our public facing … management & optimisation of the companys B2C and B2B eCommerce websites and corporate sites. 2. Analytics & Reporting: Continuously monitor and analyse performance, sales data and customer behaviour to identify opportunities from improvement and informed strategic decision-making. 3. Collaboration & Project Management: Work closely with cross-functional teams, including IT, Marketing more »

primary objective will be to ensure the efficient, cost-effective, and timely flow of goods and services, while maintaining high standards of quality and customer satisfaction. The Key Account Manager will provide sales expertise and support to all areas of the group of companies, by continuous analysis of data … partnerships. Identify areas of risk and improvement within sales to formulate action plans to achieve a competitive advantage, respond to market changes and meet customer demands effectively. Analyse market trends, customer demands and historical data to forecast future demand, which will allow to determine the appropriate inventory levels … Consider initiatives to reduce the environmental impact, promote ethical sales practices, and support responsible practices. Coordinate with various departments, including marketing, product development, and customer support, to meet client needs. Communicate client feedback and requirements to internal teams for product/service improvement. SALES Overall responsibility for leading and more »

of growth. You will work closely with the Marketing Director and will deliver CRM projects that will drive loyalty and spend from their existing customer base. The overall CRM objective is to be responsible for designing, producing and delivering a range of timely campaigns to increase customer loyalty … reordering You will play a key role in reviewing the loyalty scheme and update it to drive demonstrable value to the business and all customer segments Working with the loyalty and CRM partner you will manage customer jonurneys to create, maintain and grow customer database Drive the … strategy of customer communication across email, site, SMS and direct mail Identify customer journey requirements and trigger points for automated communications Experience Required 6+ years experience in CRM & Loyalty Educated to degree level - marketing qualification would be preferable Solid CRM and Email marketing background Hands on and strategic more »

to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Subscription Services Responsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of more »

SaaS Sales & Customer Success Specialist We are seeking a dynamic, experienced and customer-focused Sales and Customer Success Specialist to sell APIMS solutions directly to schools, SMEs and charities, and to work closely with our partners/resellers. As we are a start-up with a small … but growing team of dedicated professionals, you must be willing to undertake related activities, including marketing, sales admin and customer support. As the company grows, you will be able to specialise in the area of work you enjoy most, and have the opportunity to build and lead your own … team. SaaS Sales & Customer Success Specialist Key Responsibilities: Sales Development: Generate direct dales. Work with business partners/resellers to close deals where necessary. Conduct product demos and present solutions to prospective customers. Represent APIMS at conferences to boost brand visibility and generate leads. Customer Onboarding: Guide new more »