Job Title: Field Service Engineer Salary: Up to £40k DOE Job Type: Full Time, Permanent Location: Greater Edinburgh, UK based withtravel (UK and international) About us : At Sunamp we are on a mission to transform the way we generate, store and use heat in our homes and businesses, to … Supporting our customers throughout the product journey is central to our approach. Their knowledge, engagement and experience with our products is managed by our CustomerService team and we are now looking to take on an experienced Field Service Engineer to join our growing operations. The Role … Working in the CustomerService team you will provide practical engineering support via implementation and the repair of installations. Excellent customerservice skills, along with an engineering background are a minimum requirement for this role, as you engage and communicate with customers directly, resolve product issues more »
Job Title: Field Service Engineer Salary: Up to £40k DOE Job Type: Full Time, Permanent Location: Greater Edinburgh, UK based with travel (UK and international) About us: At Sunamp we are on a mission to transform the way we generate, store and use heat in our homes and businesses … Supporting our customers throughout the product journey is central to our approach. Their knowledge, engagement and experience with our products is managed by our CustomerService team and we are now looking to take on an experienced Field Service Engineer to join our growing operations. The Role … Working in the CustomerService team you will provide practical engineering support via implementation and the repair of installations. Excellent customerservice skills, along with an engineering background are a minimum requirement for this role, as you engage and communicate with customers directly, resolve product issues more »
Supporting our customers throughout the product journey is central to our approach. Their knowledge, engagement and experience with our products is managed by our CustomerService team and we are now looking to take on an experienced Field Service Engineer. The role Working in the CustomerService team you will provide practical engineering support via implementation and the repair of installations. Excellent customerservice skills, along with a HVAC background are a minimum requirement for this role, as you engage and communicate with customers directly, resolve product issues and provide immediate pre … and build relationships. You will have previously worked in a similar role, using your engineering/HVAC expertise and skills, helping to support the customer and improve their overall experience. · Proficient working knowledge and use of Microsoft Office · Have previously worked as a Field Engineer · Experience in Customermore »
MAPAL Group is looking for an Edinburgh based📍 Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the … world’s largest hospitality providers. Our passion for customerservice will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customerservice and market growth. The key to our success is the commitment to equal opportunities that we offer. A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing more »
we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customerservice; we think big, and we hire great people. We believe in continuously improving to make a real difference to the careers and … Cloud Applications Consulting, implementation and support services 3000 strong,€255m/£220m revenue business We are an award-winning company who provide world class customerservice; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in … supporting Oracle, Microsoft and AWS technologies. We do this while maintaining our focus with core values of Honesty and Integrity, Personal Commitment, No Ego, Customer First, Excellence and Drive. Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we more »
or more of Adobe’s largest and most strategic customers. The TAM demonstrates a balance of deep and broad technical abilities along with outstanding customerservice and account management skills. As the primary post-implementation contact for the customer, they are their Adobe customer services advocate … drive their technical success, and they focus on providing proactive services that improve customer operational health with Adobe solutions. What you'll do This is a role with diverse responsibilities. You'll be responsible for the development of key relationships across the customer's organization. With a deep … understanding of each customer’s technical and business strategies, requirements, priorities, and how Adobe products are implemented in their environment, identify needs and propose solutions that will accelerate their success. You will: Assess customer health, technical risks and opportunities, and build/execute mitigation plans, anticipating problems and more »
Fantastic Healthcare and Pension Scheme. About the Role Be able to communicate effectively with a broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-Learning Designers to IT Managers. Managing and mentoring of 21 st Line Support … product team. Educate customers in best practices when using our products and services. About You Min of 3 years experience in similar role Excellent CustomerService Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to work to service level … agreements and prioritise workload accordingly. Desirable Good understanding of video conferencing technology and collaboration software. Experience of using HubSpot CustomerService Tool desirable Ifyou are a driven and ambitious IT Support Mangerlooking for a new challenge, this could be the perfect role for you. Don't miss out more »
license, and access to your own vehicle, you're the perfect fit for our team. But it's not just about security - your excellent customerservice skills ensure a positive experience for all. And with your ability to work seamlessly in a team and your IT literacy , you … the Role As a Relief Security Officer you will provide security services at various sites across a defined geographical area as required. Protecting the customer's employees, property and other assets in line with the relevant Assignment Instructions and site-specific customer requirements. Delivering the highest levels of … customerservice which consistently demonstrate Securitas' core values of Integrity, Vigilance and Helpfulness Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Respond appropriately to varying and fast changing priorities Prevent and deter more »
managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customerservice and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customerservice orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »
Field Service Engineer, Medical X-Ray & CT Systems Overall Earnings £50K+ (including bonus) Basic Salary £40,000 - £45,000 10% Bonus Company Car or Car Allowance Pension Private Medical Cover Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training **An excellent opportunity for an X-Ray field … service engineer from any sector to join a leading manufacturer of medical imaging systems and training on medical X-Ray, CT and MRI systems** The Role - Field Service Engineer, Medical X-Ray & CT Systems You will be responsible for the service, breakdown repair and maintenance of their … range of highly advanced X-ray, CT and MRI systems located at hospitals and healthcare centres throughout your local region. Your Background - Field Service Engineer, Medical X-Ray & CT Systems To apply you should be able to demonstrate the following: Experience in maintaining, installing and repairing X-ray equipment more »
stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday. We are very much a family … cross functional software engineers the Product Owner will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams. Taking business and customer needs into consideration the Product Owner will create user stories and work items … requests, end user insights, industry drivers, and competitor capabilities to identify enhancements Write features/user stories to implement the product strategy, enhancements and customer requests Drive the process of analysis and estimation within the Software Delivery team to provide a plan Evaluate regulatory changes to determine how they more »
Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead … delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background … continuous improvement. Programme Management: Strong programme management skills, with the ability to oversee multiple projects simultaneously and deliver results on time and within budget. Customer Focus: A passion for delivering outstanding customerservice, with excellent communication and interpersonal skills to build and maintain strong client relationships. Analytical more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Bright Purple
allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Provide 1st Line support to customers, solving tickets and meeting SLAs Solve customer issues, working with a range of different users who will need different type of support Escalate issues to the 2nd Line team as required … Educate customers in best practices when using our products and services. About You Prior experience in a similar First Line Support role Excellent CustomerService Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to work to service level agreements more »
hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customerservice with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge … and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner more »
has celebrated over 28 years in the IT industry and we continue to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … 2+ years project experience developing solutions using the Power Platform (Power Apps Canvas/Model Driven Apps, Power Automate, Power Virtual Agents). Excellent customerservice and communication skills. Experience configuring and using Microsoft Data verse advantageous. Experience with Agile methodologies and working in delivery teams. Experience configuring more »
be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent CustomerService skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem-solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … cost constraints Evidence of taking ownership for own development plan and drive progression. Key Accountabilities A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Familiarity with project standards and processes would be more »
has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
KnoWho
to all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customerservice, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit … and to provide leadership and guidance to the team to allow them to thrive in their role. The HTL will continuously strive on increasing customer satisfaction, helpdesk performance and business operations efficiency. In a Nutshell 🥜 Passionate about technology and take an interest in the industry Energetic, motivated, professional and more »
world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to £275.00 per day working … already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customerservice with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To more »
hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customerservice with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION more »
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Adecco
be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent CustomerService skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … and associated critical systems in order to understand the impact of outages upon their service. A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Solid understanding of Microsoft Surface hardware, Office more »
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Adecco
be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent CustomerService skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … and associated critical systems in order to understand the impact of outages upon their service. A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Solid understanding of Microsoft Surface hardware, Office more »
Dev stack including .NET, JavaScript, and C# Comfortable in a client-facing environment and experience working closely with customers to achieve desired results D365 CustomerService experience Experience working within a managed service provider Experience in an ITIL environment Must be eligible for UK SC Clearance If more »
Edinburgh, York Place, City of Edinburgh, United Kingdom Hybrid / WFH Options
Be-IT Resourcing Ltd
technical team, driving the delivery of top-notch IT services and infrastructure. Efficiency: Ensure IT services are efficient, reliable, accessible, secure, and cost-effective. Customer Focus: Measure and deliver exceptional customerservice while championing continuous process improvement. Risk Management: Develop and manage IT business continuity, risk management more »
carry out planned preventative maintenance and reactive works to building plant, equipment and systems as well as respond to site engineering emergencies within agreed service levels. Responsibilities: * Carry out routine maintenance to all building plant, equipment, and systems in accordance with agreed service levels. * Ensure that reactive breakdowns … are carried out in accordance with agreed service levels. * Complete timesheets accurately, recording site time, expenses etc. and submit weekly with report sheets. * Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. * Ensure that Method Statements and Risk … to provide safe working practices. * Encourage a safe and healthy working environment and ensure compliance with all Company policies and procedures High levels of customerservice, maintaining effective relationships with key client contact. Candidate requirements: * The ideal candidate is client facing (job activities that involve direct interaction or more »