1 to 25 of 40 Customer Service Jobs in Glasgow

years to help brands, retailers and manufacturers expanding on the oversea market through digital channels. We are looking for an enthusiastic and experienced Customer Service Advisor to join our expanding team. We are looking for an individual with a passion for delivering outstanding customer service and … handle a wide range of queries and would be expected to deal with these in a professional manner. You will work closely with the Customer Service Manager to ensure outstanding service is delivered to every customer from worldwide. Primary Duties include but are not limited to … Answer incoming customer enquiries from all channels (email and occasionally phone) to company standards Stay up-to-date on new products, services and policies Collect and report customer feedback to ensure that best practice is recognised and maintained Engage with customers in a friendly and professional manner whilst more »

Join Our Team as a Customer Service Advisor (Direct Debit) Are you ready to embark on an exciting journey as a Customer Service Advisor within the direct debit arm of our business? We're seeking passionate individuals who thrive in fast-paced environments, love interacting with … people, and are dedicated to delivering exceptional service with a smile. Position: Outbound Customer Service Advisor (Direct Debit) Salary: £12.05 per hour/£25,064 per annum - £30,000 OTE Contract: Permanent Based: Glasgow (Our head office) Working: Monday to Friday (Office hours) Perks & Benefits ✅ Pension: Secure … let's embark on this exciting journey together! To find out more about our story click here - Our Story - McQueens Dairies Required Experience Excellent customer service skills, with previous experience in contact centre position highly desirable A proven record in upselling products with existing customers Excellent customer more »

The role will be focused on maintaining and improving customer satisfaction to aid the business goals of retaining and growing existing business. Key to success will be customer engagement aiding stronger customer relationships in turn improving customer loyalty. The day-to-day responsibilities will be ensuring … service levels are met and all customer queries are acted upon in a timely manner, development of Service Reviews and increasing/developing customer feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific … reporting and KPI’s to enhance the overall service level. Responsibilities Service Management Builds deep and trusted relationships with the customer, at all levels and is seen as the go to person in relation to all service delivery matters. Manage customer queries to resolution ensuring more »

Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you … provide top-notch support and assistance to our valued customers. This is a 5-days-a-week contract role, ensuring our customers receive unparalleled service every day. Key Responsibilities: Handle customer inquiries with professionalism and a customer-first mindset. Process customer requests, ensuring accuracy and efficiency. … Collaborate with internal teams to address and resolve customer concerns. Maintain detailed and organized records of customer interactions. Qualifications: Previous experience in customer service and administration Excellent communication skills and a friendly demeanor. Strong organizational skills and attention to detail. Ability to thrive in a dynamic more »

As part of our continued growth, we have a requirement for a Customer Support Representative based at our newly opened Glasgow City Centre Office. The role might suit a graduate or a more experienced candidate who is seeking a customer service career in an IT and Technology … setting. A technical background is preferred. Role Info: Customer Support Representative - Career Opportunity | Enterprise SaaS Company Glasgow City Centre £23,400 - £25,000 per annum Benefits Package + Flexible working with home-based working Who we are: After more than 25 years of successful operation, we have focused decades … one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government's supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provide more »

About the role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and … ensuring they meet required and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to … and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work of other colleagues. Demonstrate a desire to help drive more »

a specialist industry leader and be part of a professional and cohesive support team, where you will be supporting, advising and offering a brilliant service to customers and clients. This growing business are specialists within the electrical circuit industry and supply parts for electrical equipment to be used in … benefits including excellent product training in order to get you up to speed. This role would suit someone with experience working within sales or customer service, who is comfortable with being on the phone talking to customers about technical aspects. The ideal candidate will also have an engineering … Friday *Excellent company benefits, including product training, profit related bonus and opportunities for progression The Person: *Basic understanding of engineering principles *Technical Sales/Customer Service/Sales/Account Management/Customer Support related roles all encouraged to apply *Comfortable and experienced in speaking with customers more »

Directorate You could be just the right applicant for this job Read all associated information and make sure to apply. Business Systems Business Area Service Delivery Location Glasgow or Dalkeith Salary range £35,577 - £40,993 Type of Contract Permanent Contract Part Time/Full Time Full Time/… not just in this country, but around the world. SQA is recruiting for an Asset and Configuration Analyst. This is a role within the Service Performance Management function. The role sits in the Business Systems Service Delivery team who are responsible for managing the services Business Systems deliver … supported services are captured, documented & maintained accurately. The analyst will initially be focussed on maintaining and building on the current CMDB (Configuration Management Database), service mapping, reviewing asset and configuration polices/processes, and carry out a full end to end review of Service Asset and Configuration data more »

geospatial data to improve and innovate what our customers do. As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our … key service management commitments are fulfilled to high quality and performance standards. This is an exciting opportunity to play a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work … website to get a feel of the contribution you’ll be making as part of the Idox team: https://www.idoxgroup.com Key responsibilities Service Management Provide service desk and technical support services to customers, and assist with the administration of service desk systems Contribute to the more »

the wider IT team to implement MacOS policies, configuration profiles and procedures. • Ability to work under pressure in a fast-paced environment. • Possess Strong customer service, analytical, and problem resolution skills. • Strong communication skills; Excellent English (Written and spoken). • Ability to be empathic and sympathetic to our … users. • Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues … relevant support teams when necessary. • Contribute to the Knowledge-base when new work instruction or fixes are identified. in our ticketing tool to be customer specific or generic. The following areas of experience are not essential, but are desirable experience for this role; • Knowledge of Insurance market Applications such more »

be just the right applicant for this job Read all associated information and make sure to apply. br Business Systems br Business Area br Service Delivery br Location br Glasgow or Dalkeith br Salary range br £35,577 - £40,993 br Type of Contract br Permanent Contract br Part … just in this country, but around the world. br SQA is recruiting for an Asset and Configuration Analyst. This is a role within the Service Performance Management function. The role sits in the Business Systems Service Delivery team who are responsible for managing the services Business Systems deliver … services are captured, documented & maintained accurately. br The analyst will initially be focussed on maintaining and building on the current CMDB (Configuration Management Database), service mapping, reviewing asset and configuration polices/processes, and carry out a full end to end review of Service Asset and Configuration data more »

Service Desk Support/Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and … your engineering colleagues to successfully resolve any problems or technical issues. For this role we need someone who has previous service desk/helpdesk experience or a business customer service background, ideally along with some technical experience as well. You will need to have great organisational skills … busy environment, and also have good computer and administration skills as well. Your role will include: Working and liaising with your engineers to schedule customer appointments Identifying, diagnosing and rectifying customers issues Resolve any customer complaints quickly and efficiently Managing equipment deployment as well as ensuring all kit more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and … due diligence governance processes are in place and running smoothly Ensuring high availability, reliability, performance and IT security of cloud environments Managing TSGs internal "Service Catalogue" of approved infrastructure components and M365 policies, working with solutions architects to continually improve Planning and coordinating software or infrastructure releases of key … customer facing business applications Benefits: Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric vehicle salary sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based more »

to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customer service team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days … holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors Relaxed dress more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … project status updates in a clear and concise manner. Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers. Liaise with both internal and external project stakeholders on an ongoing basis. Support subcontractor operations daily through coordination and scheduling. … Take ownership of the subcontractor schedule including job flow and customer experience. Identify the critical path required to achieve a given task and manage until completion. Problem solve unique situations as they arise. Actively participate in developing and maintaining online business management tools used for the development and execution more »

with big industry names you would most likely recognise. As a Smart Meter Engineer you will be responsible for installing smart metering systems and service/maintenance and some diagnostics. The role is predominantly customer facing so some experience in customer service would be advantageous. Skills more »

platform. Cloud IT Infrastructure experience, particularly Azure. Strong technical skills in supporting Windows Operating Systems, both server and client Solutions-driven with an excellent customer service approach. Experience in both on-premise and cloud infrastructure support. Advanced knowledge of core infrastructure technologies. Experience of Microsoft server technologies up more »

measures as needed. Technical Support and Training o Provide first-level support to all users, resolving technical issues and maintaining a high degree of customer service. o Train staff on new technologies and IT best practices. Travel o Willingness to travel to various branches or office locations to provide more »

carry out planned preventative maintenance and reactive works to building plant, equipment and systems as well as respond to site engineering emergencies within agreed service levels. Responsibilities: * Carry out routine maintenance to all building plant, equipment, and systems in accordance with agreed service levels. * Ensure that reactive breakdowns … are carried out in accordance with agreed service levels. * Complete timesheets accurately, recording site time, expenses etc. and submit weekly with report sheets. * Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. * Ensure that Method Statements and Risk … to provide safe working practices. * Encourage a safe and healthy working environment and ensure compliance with all Company policies and procedures High levels of customer service, maintaining effective relationships with key client contact. Candidate requirements: * The ideal candidate is client facing (job activities that involve direct interaction or more »

delivery to ensure a blended learning approach. Collaborate with subject matter experts to develop content relevant to our SIPP business, including compliance, risk management, customer service, and technical skills. Manage the learning management system (LMS) to track training progress, monitor participation, and assess the effectiveness of learning initiatives. more »

Network Engineer with solid IT Infrastructure skills ? Would you like to work for a company that has the same passion for delivering high quality customer service as you? They are a company that will be highly focused on developing you as an individual, invested in growing your skills more »

Network Engineer with solid IT Infrastructure skills ? Would you like to work for a company that has the same passion for delivering high quality customer service as you? They are a company that will be highly focused on developing you as an individual, invested in growing your skills more »

to be Unrivalled in Developing People." Role Details What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management more »