1 to 25 of 180 Customer Service Jobs in Manchester

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges … Understanding the extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer service delivery coordinator to join a renowned energy supplier in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you. You will be working Monday to Friday 8:30-5:00pm. In return for your hard work, you’ll receive a starting salary of £23,000-£27,000 + bonus + benefits and the opportunity to develop … Responsibilities: Acting as the primary point of contact for key clients through various channels such as telephone, email, and live chat. Accurately processing all customer requests in a timely manner. Proactively resolving any customer queries, ensuring customer satisfaction. Ensuring accurate data entry and setup of customer more »

Apprentice Sales Administrator for a Technology Solutions Provider based in Cheadle. You will undertake your Level 2 Customer Service Practitioner qualification. Role Ensuring clients receive support, product and service in timely manner Customer data capture and order reporting Order processing Building and maintaining client relationships Preparing … sales reports and renewal reports for customer Monitoring and assisting client requests Providing first class service to customers Training Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning. A great opportunity to develop your career with an … employer who supports continuing professional development. Apprenticeship Standard Customer service practitioner (level 2) Training Provider NORTH LANCS. TRAINING GROUP LIMITED(THE) Working Week Mon-Fri 8:30am-5:00pm/45 min lunch/38.75 hours per week Expected Duration 17 Months Positions Available 1 Closing Date Wednesday more »

Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed … people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem … solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a more »

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … invest for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product Service more »

Service & Aftersales Manager (Engineering) - Trafford Park - Up to £40,000 About the Company Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction … mining, materials handling and environmental services providers. Service & Aftersales Manager - The Rewards Competitive salary Monday Friday 08.30 16.45 33 Days holiday (including Bank Holidays) Pension Scheme Death in service Free parking Service & Aftersales Manager - Requirements Engineering qualification would be an advantage Knowledge of trucks, skips, cranes & hydraulics … advantage Computer skills like MS Office, ERP systems Analytical mindset, strong organizational and project management skills Excellent communication skills Attention to detail & problem solving Customer service and administration skills Ability to work using own initiative & team player Service & Aftersales Manager - Responsibilities Improve the quality of customer more »

to be fully trained in sourcing and supplying parts for light vehicles. Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service. Role Safe storage of parts Handling, storing, receiving stock, payments, procedures, identifying, sourcing and ordering parts Monitoring and solving customer problems/… enquiries and processing customer’s orders The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and a parts identification programme – ECAT A Parts Advisor Apprentice will support the dealership, improve sales and provide … excellent customer service Training Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. An Apprentice’s training more »

DOE About the company Leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are … Engineering Technical Support Specialist - Responsibilities Completing (BOMs) Bills of Materials Producing quotations, costings for customers for products and bespoke services Supporting the Sales, Parts & Service and the Customer Service teams Taking service calls from customers, collating potential order information & variation to produce quotes for the sales … team Supporting to the order management team and has contact with new and existing customers to provide a superior level of customer satisfaction Following up on sales made by the Sales department and conducts additional sales in his specialization to the customer Investigating and analyse the possible needs more »

FRENCH SELECTION (FS) French and Spanish speaking Customer Service Advisor Location: Manchester Salary: up to £25,000 depending on experience, plus bonuses and benefits Ref: 144FR To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 144FR The company … A very well-established British supplier of manufacturing solutions Main duties: Provide support to the French and Spanish markets The Role: - Answer customer enquiries by telephone and email - Assist with the dispatch of parcels - Order processing - Prepare quotes and invoices - Earn commission by upselling and cross-selling The candidate … Fluent in French AND Spanish (written and spoken) Essential - Strong customer service experience - Excellent interpersonal and communication skills - Self-motivated and dynamic personality - IT literate (MS office) The salary: up to £25,000 depending on experience, plus bonuses and benefits French Selection, leading UK-based consultancy specialising in more »

have an exciting opportunity in our Admissions and Enquiries Department for an experienced Team Leader. You will inspire and deliver an outstanding level of customer service to internal and external stakeholders. Ideally, you will: Hold a level 3 diploma in administration or customer service or equivalent … qualification or a willingness to work towards Have the experience to manage, motivate and support a team of staff in admissions/enquiries/customer service and/or an educational environment Have the skills to extract data and provide useful information to managers Day-to-day you … Lead both the Admissions and Enquiries Teams including monitoring of workloads, staff training, appraisals, recruitment, absence tracking and holiday bookings to ensure a quality service is maintained. To ensure that there is efficient and effective support for all customers who contact the College via the helpline, general info email more »

Valves Instruments Plus Ltd (VIP) in Astley are recruiting for a Sales Admin Apprentice. The successful candidate will work towards completing a Level 2 Customer Service Apprenticeship over the duration of 17 months. The successful candidate will also be speaking with customers regards outstanding quotations, prospects about working … numbers, details of calls, jobs roles, etc. Sending introductory emails to customers Training Level 1 & 2 Functional Skills in maths and English Level 2 Customer Service Practitioner Apprenticeship Standard Progress onto full-time employment Apprenticeship Standard Customer service practitioner (level 2) Training Provider NORTH LANCS. TRAINING more »

+ Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find … and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served … Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable more »

+ Parking cards and Fuel cards + Pension + on call payment Start date – ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester . Senior Field Service Engineer will be required to fault … find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time … served “Field Service Engineer”, a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve more »

communicate well with people and be able to operate in a busy office environment. You will provide our customers with the highest level of customer service, whilst providing 1st line technical support. Role Create a positive first impression and experience for all who contact our organisation. Greeting callers … take clear written messages. Build strong relationships with our customers, and suppliers always. Be the first point of contact for inbound enquiries from our customer base, carry out first line checks, and escalating tickets and calls to the relevant service team members; this will include but is not … Update customers according to IPEX SLAs by phone and our ticketing system - Freshdesk. Liaising with Suppliers as and when required to assist in resolving customer issues, carrying out relevant testing as per their recommendations. Monitor and review tickets and ensure they are closed appropriately and only once a resolution more »

Job summary If going the extra mile with customer service, in a fast paced environment, is your thing then this could be the perfect opportunity. You will develop workforce systems knowledge and be part of a team that supports the delivery of patient safety and safe staffing levels … Rostering Solutions. This role is for you if you like variety, and providing first class support that is solution focused to deliver high quality customer service. We want people who can contribute to efficiency and effectiveness, willing to try out new ways of working and have ideas about how … and will have some hybrid working remotely from home to support agile working. Main duties of the job If going the extra mile with customer service, in a fast paced environment, is your thing then this could be the perfect opportunity. You will develop workforce systems knowledge and more »

Managed Services Teams offer a range of services to our Customers: Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud Hosting and DBA Services Business Process Outsourcing for HR Administration and … Payroll Solutions Testing as a Service (TaaS). The Payroll Team Lead will provide a first point of contact for specified BPO Team Customers: Providing a positive, personal, responsive and efficient service to all customers Providing the fastest route to Customer resolution Setting clear expectations and following … up on what we say Recognising & respecting differing levels of technical knowledge and adjusting your communication style accordingly To maintain Customer satisfaction (which will be monitored through Customer satisfaction surveys). Main Duties & Responsibilities: Resolve & provide advice and guidance on Payroll queries from employees, HMRC and other more »

SOP & Invoicing Associate Full Time Permanent Salary : Competitive plus bonus Location: Wigan The Vacancy We have a fantastic opportunity for an organised and customer-focused individual to join our Sales Order Processing & Invoicing (SOP) team. In this role, you'll play a crucial part in ensuring our customers have … flexible, can-do attitude and strong teamwork across the board. Being part of the SOP team opens doors to various career paths within Finance, Customer Support, Professional Services, and Sales. What will you be doing? As a SOP & Invoicing Associate, your day-to-day responsibilities will include: · Providing first … line support to customers and internal departments via phone, email, and our service desk system · Collaborating with teams to meet and maintain structured KPIs/SLAs · Delivering top-notch customer service to ensure a positive customer experience · Addressing order-related queries, invoicing issues, and processing refunds more »

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. … You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as runbooks, configuring … ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer. The successful candidate should be able to demonstrate: Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with multiple stakeholders to more »

positioning (Premium, Value for money) · Sales Channel Strategy (OEM, Aftermarket) · Supply Chain and Inventory · Promotion and marketing · Competitive landscape Support · Train the Sales and Customer Service Teams · Liaison between Company and supplier for technical related items o Product development o Product enhancement/maintenance o Product warranty tracking … mapping the competition · Manage the entire product line life cycle from planning to market · Routine scheduled key customers visits to each region to support customer sales process, regional range development and training · Specify market requirements for products through market research supported by visits to customers and non-customers, normally … done with the ASM or KAM · Manage the development of marketing content to accelerate the customer buying process · Training of Sales, Customer Service and other internal teams to understand the needs of the customer and solutions we offer · Service Levels · Working with the Supplier and more »

About the role We have an exciting opportunity for an HR Systems Coordinator to join our HR Service Improvement Team on a 12-month Fixed Term contract. This newly created role will report into the HR Service Improvement Specialist and provide triage and support to our HR Service … Systems Coordinator you will act as the first point of contact for colleagues requiring guidance or support with Oracle HR system queries. Delivering a customer focused, proactive HR service on a full range of HR system issues, escalating and delegating queries as appropriate. Key responsibilities will include : * Working … HR Operations Team. * Supporting with report management, data compliance and content sharing via the Oracle platform. What we're looking for We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be an more »