1 to 25 of 9,326 Customer Service Jobs in the UK

The role in a nutshell: The BTS Service Desk provides effective, professional, customer focussed, technical support for Toyota Financial Services UK, their Outsourced Providers and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is … change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of … incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and that the customer is kept More ❯

We have an exciting opportunity for a Service Desk Analyst to join our IT team, within our Fenwick Newcastle office. What’s in it for you? Up to 25% discount in all Fenwick stores and fenwick.co.uk. 33 days annual leave (inclusive of 8 bank holidays). A buying holiday benefits scheme in which you are eligible to buy a … Cycle to Work scheme. Hybrid Working (3 days in-office and 2 days remote). We offer a salary of £22.6k p/a. So, more about our IT Service Desk Analyst role... The Service Desk team are critical in providing the business with 1st Line support to all back-office users across the UK. Working as a … team, you’ll ensure all incidents and service requests are logged correctly in the IT service management tool, following initial triage. The team works closely with colleagues from all areas and support partners to help resolve incidents within agreed SLA’s. What we are looking for in a candidate... IT work experience gained from a role within a More ❯

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake … we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and More ❯

been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the … is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time, and reduce costs and risk … the potential of our ASPIRE Managed Services that place AI, continuousimprovementand business innovation at the heart of everything we do.From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sectorexpertiseand experience. Job Description Onsite role Belfast Full time position - 12-hour shifts with digital handovers to More ❯

been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the … is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time, and reduce costs and risk … the potential of our ASPIRE Managed Services that place AI, continuousimprovementand business innovation at the heart of everything we do.From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sectorexpertiseand experience. Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers More ❯

bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework. Purpose: Providing support during business hours (Monday to Friday 09.00 – 17.30) Practical, proactive Service Desk Analyst required to join existing team in keeping end users operational and ensuring critical systems are online and available Expected to contribute to continuous improvement activities, working with … to hardware lifecycle management to specialist technical support. This role will either manage L1 tickets from customers or directly from internal Bell staff. Activities: Perform initial triage of incoming service calls/emails/alerts and make appropriate routing decisions Act as the first point of contact for incidents reported by phone, e-mail, or by remote monitoring tools. … Contribute ideas for continual improvement of service desk function and service delivery in general Help develop efficient service desk tools, policies, and procedures Proactively drive tickets and workflow and assertively chase any tickets languishing in queues Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches Provide reports and metrics Complete service desk tasks More ❯

The role in a nutshell: The BTS Service Desk provides effective, professional, customer-focused, technical support for Toyota Financial Services UK, their Outsourced Providers, and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests, as well as some 2nd and 3rd line support for specific services. This hybrid … the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear communication to customers within agreed timescales. Deliver … excellent customer service, ensuring customer satisfaction with resolutions before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate More ❯

the future of betting and gaming, then it's to time to join us. Job Purpose This role plays a pivotal part in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Leveraging ITIL-aligned practices and SFIA-defined competencies … you will provide exceptional support to end-users while contributing to the ongoing improvement of IT service delivery. This is a full-time, 4-day-per-week position (4 out of 7 days) supporting a 24/7 Service Desk, requiring a flexible approach to working hours. Job Duties • Log, categorise, and prioritise incidents through the Solarwinds Service … and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use knowledge management tools to share resolutions and prevent recurrence of known issues. • Identify trends in incidents and assist in root-cause analysis investigations in line with Problem More ❯

Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should be comfortable liaising with customers in person, over the … clients within the Xerox group of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face-to-face client environments. Additionally, they must have … and ability to work unsupervised on desktop, network, and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery at the 2nd line level. This person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support. More ❯

and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world . The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end … user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all client issues while responding to Level 2 - 3 service tickets in a fast-paced … about creating solutions!No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the service desk, through creative thinking and optimization of service desk processes. What you will do: Provide Level More ❯

innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork applies. Summary of the role: The … Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a deep understanding … the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will be fully on-site in More ❯

ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person-one identity. Responsibilities BASIC PURPOSE IDEMIA's Exton, PA location is seeking a Customer Experience Account Manager to manage multi-million dollar accounts, coordinating all aspects from inception through live production for card personalization and manufacturing. The CX Account Manager will provide proactive … account management, act as a liaison between IDEMIA and customers, and deliver high levels of customer service to increase client satisfaction by providing accurate information and timely responses. The role involves acting as a customer advocate within IDEMIA, working cross-functionally across departments to ensure excellent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle inquiries from external … clients and internal teams; answer questions and resolve escalated issues. Complete basic client requests and respond promptly, maintaining service level agreements (SLAs). Proactively collaborate with internal partners to meet customer needs. Ensure compliance with policies, guidelines, and regulatory requirements. Utilize knowledge of IDEMIA products and services to assist and upsell to customers. Exercise independence in problem-solving More ❯

time left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our … users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do … your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer More ❯

patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and … supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. More ❯

Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI Acora - IT, Cyber & AI provided pay range This range is provided by Acora - IT, Cyber & AI. Your actual pay will be based on your skills and experience — talk with your … range Direct message the job poster from Acora - IT, Cyber & AI Talent Acquisition Lead (Group) - Recruiting globally at Acora - IT & Cyber Security Managed Services - We're hiring Job Title: Service Desk Analyst Contract Type : Fixed Term Contract until end of 2025 Salary: Up to £28,000 + extensive benefits package Benefits: Private Medical, Pension, 25 days annual leave, Gym … Membership, Cycle to Work Scheme, Employee Assistance Programme The Role As a Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. This role is specifically designed to operate on covering shifts between 7:00 PM and 7:00 AM (Monday to More ❯

Kingdom 14 hours ago Be among the first 25 applicants Join to apply for the Proactive Engineer Delivery Lead role at Unisys What Success Looks Like In This Role Service Delivery: Accountable for the successful delivery of the XMO service to clients, ensuring a seamless and outstanding end-user experience. Team Collaboration: Work closely with Proactive and Automation … Engineers to build and implement successful use cases, showcasing real value through improvements, tangible savings, and benefits. Customer Relationship Management: Develop and maintain excellent customer relationship skills, understanding customer strategies to recommend the right initiatives from the XMO service. Experience Level Review Meetings: Conduct Experience Level Review meetings to discuss the value of findings and conduct roadmap … troubleshooting. Identify opportunities for process improvements within the proactive engineering team. What Success Looks Like In This Role IMPORTANT: This role requires you to be eligible for Security Clearance Service Delivery: Accountable for the successful delivery of the XMO service to clients, ensuring a seamless and outstanding end-user experience. Team Collaboration: Work closely with Proactive and Automation More ❯

play a key role in delivering exceptional support by engaging with clients, gathering information, and utilizing support tools. You will address issues within your scope and coordinate with additional service resources as necessary. What you’ll be doing: Provide 1st and 2nd line support for hardware and software in a mixed Windows/Mac/Android and Apple environment … across our Head Office, Distribution Centre, Contact Centre, and retail locations. Maintain a strong customer focus while assisting White Stuff ‘end users.’ Prioritize and resolve assigned support requests, managing your own workload efficiently. Support and configure Windows 10, 11, Office Suite (2019 and 365), and Active Directory. Oversee software configuration and installation. Provide EPOS (shop system) support; retail experience … for easy end-user access. Assist with infrastructure tasks as needed. What you’ll need: At least 2-3 years’ experience in a 1 st and 2 nd line service desk support role. Strong communication and interpersonal skills to engage with colleagues at all levels. Excellent customer service abilities and a collaborative mindset. Capacity to build relationships More ❯

communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team, ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority incidents and requests for executives … IT support to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives. Mobile device support and advanced troubleshooting skills (Apple & Android technologies … locations to support senior executives during business-critical conferences/meetings. Requirements Strong communication, professionalism, and discretion when handling sensitive executive support. An understanding of the importance of excellent customer service and a "can do" attitude. Excellent communication skills, both written and verbal. The ability to interact confidently with senior management, clients, and colleagues. The ability to work More ❯

communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority incidents and requests for executives … IT support to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives. Mobile device support and advanced troubleshooting skills (Apple & Android technologies … locations to support senior executives during business-critical conferences/meetings. Requirements Strong communication, professionalism, and discretion when handling sensitive executive support. An understanding of the importance of excellent customer service and a "can do" attitude. Excellent communication skills, both written and verbal. The ability to interact confidently with senior management, clients, and colleagues. The ability to work More ❯

Troubleshooting across a variety of hardware and software. Provide clear and effective communication to users, ensuring they are kept informed about issue resolution. Log and manage tickets within the service management system, ensuring all information is accurately recorded. Monitoring systems, performing repairs, upgrades, installations and other routine tasks. Assist with setting up and configuring new devices, user accounts, and … Troubleshooting across a variety of hardware and software. Provide clear and effective communication to users, ensuring they are kept informed about issue resolution. Log and manage tickets within the service management system, ensuring all information is accurately recorded. Monitoring systems, performing repairs, upgrades, installations and other routine tasks. Assist with setting up and configuring new devices, user accounts, and … with basic networking concepts. Familiarity with remote support tools and ticketing systems. As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition. Previous experience in a 1st line support or similar IT support role, preferably within an MSP environment will be beneficial. A proactive and More ❯

IT hardware and software problems via phone, email or remote assistance. To provide technical support; answering support queries via phone, email & self service. To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process). To take ownership of user incidents and be proactive when dealing with … user issues. To log all calls on the Service Desk toolset. To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management). Respond to requests from users and help them resolve hardware or software requirements. Support users in the use of IT equipment by providing necessary guidance and advice. To … Overseas (remote working) Status Permanent, Full Time Key Accountabilities Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user incidents and be proactive when dealing with user More ❯

We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1 st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. With … a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon … diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities : Technical Support More ❯

related issues. We are also looking at ways to constantly improve the way in which we manage our queues and the tickets to ensure that we deliver a quality service, meaning undertaking the role of queue management on scheduled days. Whilst supporting users is the key requirement, we at Voyage Care want to ensure that development is key and … the business to understand more about the key factors of their jobs and daily tasks. Our goal is to provide the best support experience possible, so excellent communication and customer service skills are crucial. Key Responsibilities Answer IT support phone calls, messages, and tickets, responding to requesters in a timely manner, providing technical support in line with SLA … s and KPI’s. Escalate and redirect incidents in a timely manner, in line with SLA’s and KPI’s. Provide excellent customer service to all support requesters, communicating clearly, tailoring technical explanations into information which the requester can understand and follow. Ensure that every incident you work on has troubleshooting steps recorded in the ITSM’s incident More ❯

razorblue role: We are looking for a Service Desk Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Lead and manage the service desk team across the North West & Scotland Region, ensuring exceptional technical support and customer service. Drive service excellence by monitoring performance, implementing … best practices, and leading continuous improvement initiatives. Act as a key client contact , handling escalations, attending meetings, and fostering strong partnerships. Collaborate across departments to enhance service delivery, innovate processes, and ensure seamless operations. Provide strategic leadership , reporting to the Service and Support Director and shaping the team’s success. Our perfect candidate should have a wealth of … knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly More ❯

Enterprise Systems - Customer Care Consultant Join to apply for the Enterprise Systems - Customer Care Consultant role at CACI | Healthcare Insights Group Enterprise Systems - Customer Care Consultant 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Systems - Customer Care Consultant role at CACI | Healthcare Insights Group Get AI-powered advice on … online transactional solutions, we help our clients to understand their business, manage performance and deliver value for money services to their customers. General Description Your primary role as a Customer Care Consultant will be to work as part of the Business As Usual (BAU) Team to provide 1st and 2nd line support for Cygnum customers within CACI’s Enterprise … case work, financial and competency management into the Social Care, Inspection & Regulatory, Transport and Construction markets. You will take ownership and responsibility for the delivery of services to our customer base within the agreed customer SLA’s. This will involve gaining a thorough understanding of the Cygnum product, the technical solutions our customers are using to support their More ❯