1 to 1 of 1 Documentation Skills Jobs in Gloucestershire

logged effectively Managing own ticket queue and workload Completing scheduled small works as required and within the agreed customer timeframes Providing coaching on technical skills and processes to 2nd Line and 1st Line staff, oversee product specific staff training and encourage team sharing of best practice Providing pre-sales … and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Essential Skills Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on … IT infrastructure projects where responsible for planning, installation and documentation Strong communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g.)) Good working knowledge of major networking components, to include networking more »