Service Design Manager
- Location
- Redhill, England, United Kingdom
compliance, security, and cost requirements. Oversee production and governance of all service design artefacts, including high-level and low-level designs, support models, and documentation for assurance. Ensure services are designed for resilience, scalability, supportability, and minimal operational impact, including avoidance of single points of failure. Lead the service … design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals, and audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with ...