Key Responsibilities: The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels. Must understand the overall setup of IT Services and roles played by various Service Providers Must understand the Supplier … relationships with the Service Providers Understand business drivers, customer strategy and act as a face of the customer to the Service Providers Handle Dispute Management & EscalationManagement to ensure smooth Operations Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports … OLAs and underpinning contracts; ensure regular monitoring of SLAs & intervention if SLAs are endangered Convenes the board with representatives of relevant processes, services, operations management and the customer Reviews and agree current performance levels and trends Ensure Process Compliance, Adherence & Maintenance of Service Management Process & Tools Govern the more »
Job DescriptionKey Responsibilities:The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels.Must understand the overall setup of IT Services and roles played by various Service ProvidersMust understand the Supplier SOWs … and collaborative relationships with the Service ProvidersUnderstand business drivers, customer strategy and act as a face of the customer to the Service ProvidersHandle Dispute Management & EscalationManagement to ensure smooth OperationsIdentify potential risks proactively and highlight with Customer & Service Providers for timely mitigationEnsure performance reports are published … SLAs, OLAs and underpinning contracts; ensure regular monitoring of SLAs & intervention if SLAs are endangeredConvenes the board with representatives of relevant processes, services, operations management and the customerReviews and agree current performance levels and trendsEnsure Process Compliance, Adherence Maintenance of Service Management Process ToolsGovern the Continual Service Improvement more »
Legacy platforms to join their team on a permanent basis. The Infrastructure Obsolescence Manager is primarily responsible for delivery and success of the Obsolescence Management process. The role will drive the implementation of the process and plan and monitor progress through management reporting and dashboards. The role is … collaborate with global regions to establish, continuously improve and maintain infrastructure obsolescence process and guidance. Coordinate the delivery of each stage of the obsolescence management process (Identify, Plan, Upgrade) through working with a core team of Project Management, Engineering, Architecture, Testing, and Security and Platform Operations resource. Ensure … governance is defined and adhered to. Process issue/escalationmanagement, provide progress status updates to stakeholders. Develop reporting dashboards for measuring asset obsolescence progress, define KPIs and process SLAs. Present monthly reporting updates to Technology management and other key business stakeholders. Working with resources managers, build more »
s primary role is to ensure customer satisfaction and retention. Your main responsibilities Manage large account customer activity (onboarding, operational activity monitoring, growth, capacity management, new needs, governance). Act as your customer’s trusted advisor and support their business development using OVHcloud solutions. Analyze and direct new opportunities … their infrastructure hosted at OVHcloud. Be the customer’s internal ambassador. Manage internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major … your buddy. The taking over of your customer portfolio. And in 1 year you will master: The majority of OVHcloud products and processes. The management of your entire customer portfolio. Cross-functional activities within the Customer Success team. Required skills You are dedicated and want to have a positive more »
organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalationmanagement, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential … to success in this role. Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery more »
of support to the account team structure. You should have a telecom background, with previous experience working with large multinational companies in a service management type role. What are you expected to be doing Commercial minded, develop and maintain a positive, productive long term working relationships with the customer … Conduct Service Reviews by meeting with customers to review services performance and operational services issues Work in close collaboration with sales and account management to position PCCW Global strongly for business retention, contract renewal and service extension Ensure full compliance of agreed solutions and services to meet customer needs … agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target Serve as a reliable, accessible and effective escalation point for the customer on any critical operational issue -including after-hours support via mobile if required Lead the Continual Process Improvement process with more »
