12 of 12 Freshdesk Jobs in London

knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags and a basic understanding of More ❯

in a way that is easy to understand. Basic knowledge of excel (formulas, pivot-tables). Knowledge of Python and SQL. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision. Excellent English More ❯

least 2 years’ experience managing Microsoft 365 tools and cloud-based business applications Strong working knowledge of SharePoint (site creation and administration essential) Familiarity with support desk tools (e.g. Freshdesk or similar) and business communication tools A proactive, solutions-focused mindset with excellent stakeholder and user support skills Experience creating simple training content and helping end users confidently adopt systems More ❯

eager to learn and adapt as tools evolve. Document technical knowledge, best practices, and troubleshooting steps in and Open API documentation. Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms. Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption. Analyze and debug logs using GCP, Grafana, and other More ❯

investigations, and disciplinary actions. Provide expert coaching and guidance to managers on ER best practices and employment law compliance. Handle and track cases efficiently through a ticketing system (e.g., Freshdesk or similar). Ensure strict compliance with local labour laws, particularly across the UK, Germany, France, and the UAE. Lead and contribute to initiatives aimed at fostering a positive and … proven experience as an Employee Relations Consultant or Manager, with a strong focus on the EMEA region. Confidence in independently managing a diverse caseload of ER issues. Proficiency with Freshdesk or a similar HR ticketing system. Comprehensive knowledge and awareness of local labour laws and legal compliance across EMEA, with specific experience in the UK, Germany, France, and the UAE More ❯

investigations, and disciplinary actions. Provide expert coaching and guidance to managers on ER best practices and employment law compliance. Handle and track cases efficiently through a ticketing system (e.g., Freshdesk or similar). Ensure strict compliance with local labour laws, particularly across the UK, Germany, France, and the UAE. Lead and contribute to initiatives aimed at fostering a positive and … proven experience as an Employee Relations Consultant or Manager, with a strong focus on the EMEA region. Confidence in independently managing a diverse caseload of ER issues. Proficiency with Freshdesk or a similar HR ticketing system. Comprehensive knowledge and awareness of local labour laws and legal compliance across EMEA, with specific experience in the UK, Germany, France, and the UAE More ❯

Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk software and remote support tools such as Intercom, HubSpot, Freshworks (Freshdesk) etc. Deep understanding of the SaaS product being supported, including features, functionalities, and common user challenges Understanding of SaaS platforms, including basic troubleshooting of software issues Able to manage customer More ❯

Job Title: Product Support Specialist - Institutions As a Product Support Specialist - Institutions , you will serve as the primary product expert and relationship manager for our Institutions client base. Your role involves providing advanced product guidance, ensuring SLAs are met across More ❯

eager to learn and adapt as tools evolve Document technical knowledge, best practices, and troubleshooting steps in and Open API documentation Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption Analyze and debug logs using GCP, Grafana, and other More ❯

protection laws Demonstrated experience supporting compliance with KYC/AML policies in customer interactions. Excellent communication skills and a customer-first mindset. Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk). Proven ability to manage remote or distributed teams. Base level understanding of crypto/blockchain concepts and terminology. Ability to thrive in a fast-paced, high-growth, and compliance More ❯

Key Responsibilities: Manage ER-related cases including performance issues, grievances, investigations, and disciplinary actions.Coach and guide managers on ER best practices and case management.Handle cases through a ticketing system (Freshdesk) and monitor key trends.Collaborate with legal counsel to ensure processes are compliant with local labour laws.Keep current with employment laws, especially in the UK, Germany, France, and the UAE.Lead initiatives … re Looking For: Extensive experience in ER, ideally as a specialist or generalist where ER is a core focus.Confident managing ER cases independently, using sound judgement and initiative.Knowledge of Freshdesk or similar ticketing systems.Strong legal compliance awareness and experience working in global organisations.Preferred experience in tech or telecoms and familiarity with Workday ATS. Randstad Business Support acts as an employment More ❯

SFTP-based data exchange. Familiarity with project delivery methodologies and cross-functional collaboration in global environments. Experience in the hospitality industry or multi-entity environments. Familiarity with SAP Concur, Freshdesk, Blackline, or similar tools. Knowledge of PA-B4B/MTD systems. Basic scripting or programming skills (e.g., SQL, C#). Hands-on experience with Adaco, Birchstreet, Opera Cloud, and Micros. More ❯